What users are saying about
12 Ratings
4 Ratings
12 Ratings
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Score 6.2 out of 101
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

azendoo

I think Azendoo is suited well to small office tracking projects and tasks together. The shared projects/calendar use is helpful and can make work easier if everyone uses it in a similar manner. The ability to add things from other sources (Dropbox, Evernote, etc) does make it a useful platform because you can integrate other things into the app well. The visibility and shared spaces provide good accountability and follow up for work being done.
Thomas Riffey profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
azendoo
7.9
Task Management
Accelo
5.0
azendoo
8.7
Resource Management
Accelo
5.5
azendoo
8.4
Gantt Charts
Accelo
6.0
azendoo
Scheduling
Accelo
5.0
azendoo
7.0
Workflow Automation
Accelo
5.0
azendoo
7.4
Team Collaboration
Accelo
4.3
azendoo
8.7
Support for Agile Methodology
Accelo
3.7
azendoo
Support for Waterfall Methodology
Accelo
5.0
azendoo
Email integration
Accelo
7.5
azendoo
7.1
Mobile Access
Accelo
4.5
azendoo
8.3
Timesheet Tracking
Accelo
7.2
azendoo
Change request and Case Management
Accelo
5.3
azendoo
Budget and Expense Management
Accelo
5.2
azendoo
7.1
Document Management
Accelo
azendoo
8.3

Professional Services Automation

Accelo
4.9
azendoo
9.0
Quotes/estimates
Accelo
3.6
azendoo
Invoicing
Accelo
4.2
azendoo
Project & financial reporting
Accelo
5.3
azendoo
Integration with accounting software
Accelo
6.3
azendoo
9.0

Pros

Accelo

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo

azendoo

  • Software Updates - The azendoo interface is constantly being updated with new features which are helpful to our organization. For example, they just rolled out the ability to assign subtasks, so that we don't have to manually update the assignee on each step of a large, multi-step task.
  • Email Notifications - azendoo provides complete customization over the amount of notification emails you receive. Some of us prefer to be emailed with each update made within a task, whereas others prefer just a once-daily notification email.
  • Levels of organization - azendoo provides many tiers of structure within the platform, making it easy for us to layer levels of detail for a single project. For example, at the workspace level we can define where our teams "live" on azendoo, and at the subject level we can categorize projects for tracking purposes. With the new addition of subtasks, we now have an additional layer of organization which helps us keep track of where a task is at in its lifecycle.
No photo available

Cons

Accelo

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo

azendoo

  • Search Function - I consistently find it difficult to find old tasks where I don't immediately know the subject to which it belongs. I would appreciate more advanced search capabilities and a stronger search function in general.
  • Message Feature - We just don't use this feature at our organization, because it's not very robust. We'd prefer more of a "chat" like function, with a pop-up window (something similar to Slack).
No photo available

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo

azendoo

No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo

azendoo

azendoo has a very easy-to-understand interface, allows for scaling in a way that Basecamp doesn't, and is constantly reinventing the platform (and appears to take customer feedback very seriously). Overall, while many project management platforms seem very similar, and I've had positive experiences with Basecamp as well, azendoo presents a better user experience and allows for more fluid communication between team members with its features.
No photo available

Return on Investment

Accelo

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo

azendoo

  • azendoo's integration with Google Drive has been valuable to our organization, as we are heavy users of Drive. We've been able to seamlessly attach documents to tasks which has been very helpful from a collaboration perspective.
  • Training new team members - It's relatively easy to get new team members up-to-speed on what's going on in the department, as they can just log into azendoo and catch up on all of our existing projects and things coming down the pipeline.
  • App - azendoo's mobile app has been great for keeping up with progress on items while many of us are out of office or working away from the office. The app has a great user experience and is much easier than keeping tabs via email.
No photo available

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation

Accelo Editions & Modules

Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

azendoo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
7.50*
1.  per user

azendoo Editions & Modules

azendoo
Edition
Team plan
7.501
Business plan
$141
Enterprise plan
custom pricing1
1. per user
Additional Pricing Details
Add some time tracking: +$5 user/month Scheduled and accumulated time per task

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