What users are saying about
12 Ratings

JIRA

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Top Rated
1285 Ratings
12 Ratings
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Score 6.2 out of 101

JIRA

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Top Rated
1285 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

JIRA

JIRA is perfect for planning and tracking the work of different teams in a company. However, it's a really big tool with a lots of features and therefore, it makes sense to use other project management tools besides it. E.g. we're using JIRA for our IT tasks for which it's suited just perfectly while were using projectplace in the design team which does the job much better in a small team with tasks that are not very complex to specify.
Fabian Kuhn profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
JIRA
Task Management
Accelo
5.0
JIRA
Resource Management
Accelo
5.5
JIRA
Gantt Charts
Accelo
6.0
JIRA
Scheduling
Accelo
5.0
JIRA
Workflow Automation
Accelo
5.0
JIRA
Team Collaboration
Accelo
4.3
JIRA
Support for Agile Methodology
Accelo
3.7
JIRA
Support for Waterfall Methodology
Accelo
5.0
JIRA
Email integration
Accelo
7.4
JIRA
Mobile Access
Accelo
4.5
JIRA
Timesheet Tracking
Accelo
7.1
JIRA
Change request and Case Management
Accelo
5.2
JIRA
Budget and Expense Management
Accelo
5.1
JIRA

Professional Services Automation

Accelo
4.7
JIRA
Quotes/estimates
Accelo
3.6
JIRA
Invoicing
Accelo
4.1
JIRA
Project & financial reporting
Accelo
5.2
JIRA
Integration with accounting software
Accelo
6.1
JIRA

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • JIRA is an excellent tool to connect different teams and work styles in an efficient way, without being too specific for some of them.
  • It has a lot of features and settings to offer which really enable you to plan a task in a very detailed way.
  • Thanks to the different conditions of a task, the status can be tracked easily and everyone always knows who's the one who has to provide input.
Fabian Kuhn profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • JIRA is not the right tool for people who are looking for an easy, small and quick to learn project management tool.
  • There should be more options to layout a task in terms of tables, image integration et cetera. Currently, the bigger a tasks gets, the more complicated and difficult to understand it looks.
Fabian Kuhn profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
JIRA5.2
Based on 33 answers
We are very heavily dependent on Atlassian JIRA and have made it an integral part of our engineering and development best practices.
Clinton Jones profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
JIRA9.3
Based on 9 answers
I would give it a 10 but it doesn't read my mind yet
Tracy Walton profile photo

Support

No score
No answers yet
No answers on this topic
JIRA9.0
Based on 2 answers
I used to get immediate support from the Jira helpdesk; also most of my issues are already explained in the user manual which is really helpful.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

Implementation

No score
No answers yet
No answers on this topic
JIRA9.0
Based on 1 answer
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Jira has more many features, more ways to customize and many more options for plugins and integrations. It works on a much larger scales to meet a greater variety of needs where other products specialize or focus on simplicity of features and easy of use. Jira is better for larger teams and a greater variety of products where careful tracking is needed
Matt Emge profile photo

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • Better communication between development and support tiers. - Positive
  • ACCOUNTABILITY!!!!!!!!!!!!! - Positive
  • Consolidation of spreadsheets, emails, word docs, etc. That we used before JIRA to track incidents and initiatives. - Positive
  • Once the business flow is formalized through a tool such as JIRA, corporate politics rears it's head angrier than ever. - Negative, though not a fault of the JIRA solution singularly.
Adam James profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

JIRA

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
JIRA Editions & Modules
JIRA
Additional Pricing Details