Accruent EMS Software vs IBM Maximo

• Accruent EMS is very easy to use. It has a straight forward approach to entering information, making us very time efficient.
• It has a great ability to create personalized reporting to focus on specific needs requested by our client.
• We utilize the API to work with digital signage on our account. This has been a very helpful feature for our team.

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• We like Maximo because it is highly configurable. We have faced challenges in the past where a lot of customizations have been done. This has resulted in a lot of pain when going for upgrades.
• The recent development in the Asset Performance management area and having the capability to analyze the data has got us really excited and we are looking forward to more advanced capabilities in Maximo 7.6.
• We have also enjoyed the capabilities it has provided in the operator log and managing our asset master data.

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• Making background changes is easier for me (IT person), but may not be for a regular user.
• HIGHLY recommend the purchaser read the administrative paperwork. I did and tried to load and configure it myself and actually did most of it correctly. However, I would recommend having an EMS technician show you, then you do it. That allowed me to learn the back-end really well so I could make changes throughout the years.
• Two-step process to add a user to really use it. After they try to use it, they need to alert me to do the second step to complete their user profile.

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• Hard to implement. A high number of resources and manpower is necessary to implement and upgrade IBM Maximo due to its robustness and number of functionalities.
• Version fragmentation. Due to the challenge imposed by a version upgrade, it is common to find systems relying on legacy versions of Maximo which might become a challenge for the support team.
• Unfriendly UI. The excess of functionalities and services available might become a challenge for a starting user. Although it is possible to customize the UI to fit the exact needs of each user, it is important to map exactly what each user needs.

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• The most noticeable improvements in our usage of EMS is our ability to process requests more efficiently using a standardized form that has a professional presentation. Before we began using EMS, we processed our parking requests by simply typing an email with a few details. Pricing was jumbled in with the wording and clients often did not read the fine print. EMS has definitely made an impact with projecting a professional image to our clients when they receive confirmations and invoices.

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• Maximo has been a bit of challenge to deploy but we know that in the long term integrated asset management will be key to our success.
• We do have a good return on investment when it comes to managing inventory in Maximo.
• We feel that IBM has not done a good job of providing big picture thinking on how we can take strategy across the asset life cycle and execute that in a single system, i.e. Maximo.

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