What users are saying about
393 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 393 reviews and ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 54 reviews and ratings
Attribute Ratings
- Accruent EMS Software is rated higher in 1 area: Likelihood to Recommend
- IBM Maximo is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.0
Accruent EMS Software
90%
172 Ratings
7.8
IBM Maximo
78%
13 Ratings
Likelihood to Renew
8.9
Accruent EMS Software
89%
31 Ratings
IBM Maximo
N/A
0 Ratings
Usability
8.8
Accruent EMS Software
88%
16 Ratings
IBM Maximo
N/A
0 Ratings
Availability
4.0
Accruent EMS Software
40%
4 Ratings
IBM Maximo
N/A
0 Ratings
Performance
8.3
Accruent EMS Software
83%
6 Ratings
IBM Maximo
N/A
0 Ratings
Support Rating
7.0
Accruent EMS Software
70%
31 Ratings
8.0
IBM Maximo
80%
2 Ratings
In-Person Training
6.5
Accruent EMS Software
65%
2 Ratings
IBM Maximo
N/A
0 Ratings
Online Training
5.2
Accruent EMS Software
52%
2 Ratings
IBM Maximo
N/A
0 Ratings
Implementation Rating
7.8
Accruent EMS Software
78%
40 Ratings
IBM Maximo
N/A
0 Ratings
Product Scalability
8.0
Accruent EMS Software
80%
161 Ratings
IBM Maximo
N/A
0 Ratings
Likelihood to Recommend
Accruent EMS Software
Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
Business Systems Support Analyst
Ryerson UniversityEducation Management, 501-1000 employees
IBM Maximo
IBM Maximo functionalities are the easiest tools and very active with quality Cloud services generation and very easy to provide multiple data analytics and data visualization operations. The tool allows easy inventory management, easy tracking capability, and extremely easy to pull in data from other integrated applications very easy and smoothly through [IBM] Maximo options.
DevOps Architect
KnowitInformation Technology & Services, 1001-5000 employees
Pros
Accruent EMS Software
- It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
- It is simple to add or remove conference rooms and provide details of the conference rooms.
- I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
Conference Coordinator
Fredrikson & Byron, PALegal Services, 501-1000 employees
IBM Maximo
- Extensive asset tracking and management. IBM Maximo is extremely capable of handling all sorts of assets so you can track every detail and part of the lifecycle of an asset inside an organization.
- Highly customizable. If the broad array of possibilities inside IBM Maximo still isn't suited for your specific application, it is possible to customize it to a very high degree so it can fit the needs of your organization.
- Preventive maintenance and services. With IBM Maximo, it is possible to schedule all sorts of preventive maintenance for your equipment, maximizing the uptime of your systems and machinery and minimizing unforeseen events.
Intern
MAXINST - Consulting and Technology Ltda.Information Technology and Services, 11-50 employees
Cons
Accruent EMS Software
- There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
- On the backend, SQL is required and takes some technical knowledge to configure and maintain.
- The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 11-50 employeesIBM Maximo
- Maximo has been a good tool when it comes to managing assets but we miss some of the case management capabilities that some of the tools, such as Predix, have to provide. It may not be the key functionality today, but as we are maturing as an organization I think we will need capabilities where we can start designing predictive models.
- Maximo is still not a product of choice for asset strategy development. We absolutely want to have Maximo do our Meridium functionality. However, today Maximo lacks that.
- Maximo mobility has been exceptionally terrible. Because of the user interface it has, we lacked field mobility capability and now we are looking for Click as a potential software.
Supervisor, Business Transformation
Plains Midstream CanadaOil & Energy, 1001-5000 employees
Pricing Details
Accruent EMS Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—IBM Maximo
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Accruent EMS Software
Accruent EMS Software 8.9
Based on 31 answers
Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.

Verified User
Supervisor in Other
Legal Services Company, 1001-5000 employeesIBM Maximo
No score
No answers yet
No answers on this topic
Usability
Accruent EMS Software
Accruent EMS Software 8.8
Based on 16 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Programmer/Database Administrator
Danville Area Community CollegeHigher Education, 201-500 employees
IBM Maximo
No score
No answers yet
No answers on this topic
Reliability and Availability
Accruent EMS Software
Accruent EMS Software 4.0
Based on 4 answers
Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
Catering Manager at Bon Appitet Management Company
St. Mary's College of MarylandHigher Education, 201-500 employees
IBM Maximo
No score
No answers yet
No answers on this topic
Performance
Accruent EMS Software
Accruent EMS Software 8.3
Based on 6 answers
The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
Administrative Assistant
Curris Center Administration Office, Murray State UniversityHigher Education, 1-10 employees
IBM Maximo
No score
No answers yet
No answers on this topic
Support Rating
Accruent EMS Software
Accruent EMS Software 7.0
Based on 31 answers
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues.Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Higher Education, 1001-5000 employees
IBM Maximo
IBM Maximo 8.0
Based on 2 answers
User friendly. No additional training is required for new users. Easy to use. Ticket creation is very simple.
Service Delivery Specialist
Sears Holdings Pvt LtdInformation Technology & Services, 10,001+ employees
In-Person Training
Accruent EMS Software
Accruent EMS Software 6.5
Based on 2 answers
we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
Assistant Director: Conference & Event Management
Fairfield UniversityHigher Education, 501-1000 employees
IBM Maximo
No score
No answers yet
No answers on this topic
Online Training
Accruent EMS Software
Accruent EMS Software 5.2
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Assistant Director: Conference & Event Management
Fairfield UniversityHigher Education, 501-1000 employees
IBM Maximo
No score
No answers yet
No answers on this topic
Implementation Rating
Accruent EMS Software
Accruent EMS Software 7.8
Based on 40 answers
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.

Verified User
Supervisor in Other
Legal Services Company, 1001-5000 employeesIBM Maximo
No score
No answers yet
No answers on this topic
Alternatives Considered
Accruent EMS Software
[Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.

Verified User
Engineer in Information Technology
Hospitality Company, 201-500 employeesIBM Maximo
We were using an old software called MPX that had a lot of problems. We wanted to change it and move to a solution that would help us improve. The most used software for asset management in the market was IBM Maximo, so we didn't hesitate to adopt it. We have no regrets.
Sub-Gerente de Desarrollo
Hospital AlemanHospital & Health Care, 1001-5000 employees
Scalability
Accruent EMS Software
Accruent EMS Software 8.0
Based on 161 answers
While more work is required to scale this up, it does appear to be able to handle very large organizations spread across a large geographical range. In fact, it is probably ideal for larger organizations, particularly ones that could have someone more dedicated to the design and maintenance of this product.

Verified User
Director in Information Technology
Law Practice Company, 201-500 employeesIBM Maximo
No score
No answers yet
No answers on this topic
Return on Investment
Accruent EMS Software
- There seems to be a positive impact on our ROI. Our team is able to enter information quickly into the system, allowing our team to function very efficiently and focus more on our client than with entering information into a system.
Conference Services Manager
Capital One (Flik Hospitality)Banking, 10,001+ employees
IBM Maximo
- Being the core business of my organization, IBM Maximo had a complete ROI for our objectives. We are able to successfully maintain and offer multiple solutions based on our interaction with Maximo.
- Based on our contracts, we are able to provide a great partnership with IBM thru Maximo and it's tools.
- We are able to maintain our business with steady market growth based mainly on our offer of the IBM Maximo in various layers.
Intern
MAXINST - Consulting and Technology Ltda.Information Technology and Services, 11-50 employees