What users are saying about
393 Ratings
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Score 8.8 out of 100
54 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Accruent EMS Software is rated higher in 1 area: Likelihood to Recommend
  • IBM Maximo is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

Accruent EMS Software

90%
172 Ratings
7.8

IBM Maximo

78%
13 Ratings

Likelihood to Renew

8.9

Accruent EMS Software

89%
31 Ratings

IBM Maximo

N/A
0 Ratings

Usability

8.8

Accruent EMS Software

88%
16 Ratings

IBM Maximo

N/A
0 Ratings

Availability

4.0

Accruent EMS Software

40%
4 Ratings

IBM Maximo

N/A
0 Ratings

Performance

8.3

Accruent EMS Software

83%
6 Ratings

IBM Maximo

N/A
0 Ratings

Support Rating

7.0

Accruent EMS Software

70%
31 Ratings
8.0

IBM Maximo

80%
2 Ratings

In-Person Training

6.5

Accruent EMS Software

65%
2 Ratings

IBM Maximo

N/A
0 Ratings

Online Training

5.2

Accruent EMS Software

52%
2 Ratings

IBM Maximo

N/A
0 Ratings

Implementation Rating

7.8

Accruent EMS Software

78%
40 Ratings

IBM Maximo

N/A
0 Ratings

Product Scalability

8.0

Accruent EMS Software

80%
161 Ratings

IBM Maximo

N/A
0 Ratings

Likelihood to Recommend

Accruent EMS Software

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
Ralston Kwan | TrustRadius Reviewer

IBM Maximo

IBM Maximo functionalities are the easiest tools and very active with quality Cloud services generation and very easy to provide multiple data analytics and data visualization operations. The tool allows easy inventory management, easy tracking capability, and extremely easy to pull in data from other integrated applications very easy and smoothly through [IBM] Maximo options.
John Modesto | TrustRadius Reviewer

Pros

Accruent EMS Software

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
Betsy Wilhelm | TrustRadius Reviewer

IBM Maximo

  • Extensive asset tracking and management. IBM Maximo is extremely capable of handling all sorts of assets so you can track every detail and part of the lifecycle of an asset inside an organization.
  • Highly customizable. If the broad array of possibilities inside IBM Maximo still isn't suited for your specific application, it is possible to customize it to a very high degree so it can fit the needs of your organization.
  • Preventive maintenance and services. With IBM Maximo, it is possible to schedule all sorts of preventive maintenance for your equipment, maximizing the uptime of your systems and machinery and minimizing unforeseen events.
Pedro Henrique de Almeida | TrustRadius Reviewer

Cons

Accruent EMS Software

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
Anonymous | TrustRadius Reviewer

IBM Maximo

  • Maximo has been a good tool when it comes to managing assets but we miss some of the case management capabilities that some of the tools, such as Predix, have to provide. It may not be the key functionality today, but as we are maturing as an organization I think we will need capabilities where we can start designing predictive models.
  • Maximo is still not a product of choice for asset strategy development. We absolutely want to have Maximo do our Meridium functionality. However, today Maximo lacks that.
  • Maximo mobility has been exceptionally terrible. Because of the user interface it has, we lacked field mobility capability and now we are looking for Click as a potential software.
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer

Pricing Details

Accruent EMS Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

IBM Maximo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Accruent EMS Software

Accruent EMS Software 8.9
Based on 31 answers
Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
Anonymous | TrustRadius Reviewer

IBM Maximo

No score
No answers yet
No answers on this topic

Usability

Accruent EMS Software

Accruent EMS Software 8.8
Based on 16 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Brian Pollitt | TrustRadius Reviewer

IBM Maximo

No score
No answers yet
No answers on this topic

Reliability and Availability

Accruent EMS Software

Accruent EMS Software 4.0
Based on 4 answers
Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
Peggy Riann Aud | TrustRadius Reviewer

IBM Maximo

No score
No answers yet
No answers on this topic

Performance

Accruent EMS Software

Accruent EMS Software 8.3
Based on 6 answers
The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
Trish Lofton | TrustRadius Reviewer

IBM Maximo

No score
No answers yet
No answers on this topic

Support Rating

Accruent EMS Software

Accruent EMS Software 7.0
Based on 31 answers
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues.Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Dana Mims | TrustRadius Reviewer

IBM Maximo

IBM Maximo 8.0
Based on 2 answers
User friendly. No additional training is required for new users. Easy to use. Ticket creation is very simple.
Mohammad Equbal | TrustRadius Reviewer

In-Person Training

Accruent EMS Software

Accruent EMS Software 6.5
Based on 2 answers
we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
Bartholomew Kallgren | TrustRadius Reviewer

IBM Maximo

No score
No answers yet
No answers on this topic

Online Training

Accruent EMS Software

Accruent EMS Software 5.2
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Bartholomew Kallgren | TrustRadius Reviewer

IBM Maximo

No score
No answers yet
No answers on this topic

Implementation Rating

Accruent EMS Software

Accruent EMS Software 7.8
Based on 40 answers
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
Anonymous | TrustRadius Reviewer

IBM Maximo

No score
No answers yet
No answers on this topic

Alternatives Considered

Accruent EMS Software

[Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
Anonymous | TrustRadius Reviewer

IBM Maximo

We were using an old software called MPX that had a lot of problems. We wanted to change it and move to a solution that would help us improve. The most used software for asset management in the market was IBM Maximo, so we didn't hesitate to adopt it. We have no regrets.
Gonzalo Segarra | TrustRadius Reviewer

Scalability

Accruent EMS Software

Accruent EMS Software 8.0
Based on 161 answers
While more work is required to scale this up, it does appear to be able to handle very large organizations spread across a large geographical range. In fact, it is probably ideal for larger organizations, particularly ones that could have someone more dedicated to the design and maintenance of this product.
Anonymous | TrustRadius Reviewer

IBM Maximo

No score
No answers yet
No answers on this topic

Return on Investment

Accruent EMS Software

  • There seems to be a positive impact on our ROI. Our team is able to enter information quickly into the system, allowing our team to function very efficiently and focus more on our client than with entering information into a system.
Brandon Burritt | TrustRadius Reviewer

IBM Maximo

  • Being the core business of my organization, IBM Maximo had a complete ROI for our objectives. We are able to successfully maintain and offer multiple solutions based on our interaction with Maximo.
  • Based on our contracts, we are able to provide a great partnership with IBM thru Maximo and it's tools.
  • We are able to maintain our business with steady market growth based mainly on our offer of the IBM Maximo in various layers.
Pedro Henrique de Almeida | TrustRadius Reviewer

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