Accurate Background vs. Snagajob (Snag)

Very well suited for our company because of their pricing, reliability, speed, detail, and user experience. I don't think there are any scenarios where Accurate wouldn't work for a business

Incentivized

PeopleMatter is well suited for location based, hourly hiring, and I would highly recommend it for onboarding in any scenario. It is not well suited today for corporate or professional recruiting. The onboarding and compliance components serve all audiences very well.

• Customer service
• Accuracy

Incentivized

• Simplifies the On-boarding process. Easy to find and sort through applicants based on the individual store needs. Ensures all onboarding is complete before moving forward with the new hire.
• Integrations aid us in ensuring data flows through all systems based on our needs. Ensure the data is correct and duplicate entries no longer need to be made.
• Customer service is quick to answer and solve your questions.
• System is simple to use, our restaurant managers love the look and feel of the product.

• The screening process on the US side took 4+ months to be implemented even though there was no specific request or difficulty on our side: we have a very basic need that Accurate Background is supposed to be implementing easily.
• Twice in the past Accurate Background's reports have shown blank records ... for people with a criminal history.
• I receive on a regular basis from Accurate services emails asking for more information. But sometimes this email is not for me but for the candidate. And you never know what complementary information is required. You just receive an email stating "we need more information". You have to chase them to know what they need.
• I have recently received a message stating that a search is complete. When you open the record, you realize the search has been abandoned. There is a sentence at the end of it stating that you have received an email from their services.... when you have received nothing.
• All the above shows that there is minimum interaction with real people from their services, that their automatic messages are not complete nor accurate, and that their search results just cannot be trusted.

• I wish PeopleMatter had an option to limit the visibility of attachments. The MyDocuments section allows one to upload important documents pertaining to the employee but because we use PeopleMatter like an online employee file... there are just some things the employee does not need to see.
• PeopleMatter has an option to have the employer upload documents they wish new hires to view and sign before their first day (i.e. policies, handbooks, etc.). However, it would be nice to make certain documents available to the job that the document pertains to. For example, there is a delivery driver statement that should be reviewed and signed by delivery drivers but this document shows up for all the other positions too such as for servers, cooks, and bartenders who do not need to read or review this document.

I would definitely renew our use of PeopleMatter, because it would not be beneficial or cost effective for us to go back to doing it in house. If they are willing to listen to our needs and wants and update the program for the better on a regular basis why would you. I feel like we got in on the ground floor and we are evolving with them

It is extremely simple to use.

The account reps were easily reachable. I have made different types of recommendation, especially about the communication part. There are videos and a help center with fairly quick response times. I can easily update my career site, and they even have a text to hire option. I have not used that yet, but we are discussing it.

Incentivized

I would just say make sure you really think about how you are setting up the product. Are you using the roles correctly? Can we automate any processes

Accurate is much better. The most thorough background check company I have ever used.

Incentivized

PeopleMatter is straight forward and easy to use - from the administrative side it is virtually an out of the box process. You plug in your locations, jobs, and availabilities, know your Onboarding steps, add a link to your website an go! It's not perfect but this was our first experience with any type of applicant tracking/onboarding/LMS - the reporting is more dynamic now than in the beginning and it is an evolution into what we truly can use!

• Our turn around time has decreased by half as far as complete background checks are concerned. This allows us to keep our candidates and improve their experience.
• We averaged a savings of over $2,000/year thanks to Accurate's ability to create customized packages.

Incentivized

• We have reduced the followups with hiring almost by 90%.
• With reduced follow-ups, we don't have to have multiple people wasting their time on making sure that all hires have completed the required documentation.
• We had zero failures in missing hiring documentation.
• No more paper performance appraisals. Everything is online and easily trackable.

Incentivized