45 Ratings
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Score 7.6 out of 100
35 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Apache Solr

Solr spins up nicely and works effectively for small enterprise environments providing helpful mechanisms for fuzzy searches and facetted searching. For larger enterprises with complex business solutions you'll find the need to hire an expert Solr engineer to optimize the powerful platform to your needs.Internationalization is tricky with Solr and many hosting solutions may limit you to a latin character set.
Peter Feddo | TrustRadius Reviewer

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Apache Solr

  • Easy to get started with Apache Solr. Whether it is tackling a setup issue or trying to learn some of the more advanced features, there are plenty of resources to help you out and get you going.
  • Performance. Apache Solr allows for a lot of custom tuning (if needed) and provides great out of the box performance for searching on large data sets.
  • Maintenance. After setting up Solr in a production environment there are plenty of tools provided to help you maintain and update your application. Apache Solr comes with great fault tolerance built in and has proven to be very reliable.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Apache Solr

  • These examples are due to the way we use Apache Solr. I think we have had the same problems with other NoSQL databases (but perhaps not the same solution). High data volumes of data and a lot of users were the causes.
  • We have lot of classifications and lot of data for each classification. This gave us several problems:
  • First: We couldn't keep all our data in Solr. Then we have all data in our MySQL DB and searching data in Solr. So we need to be sure to update and match the 2 databases in the same time.
  • Second: We needed several load balanced Solr databases.
  • Third: We needed to update all the databases and keep old data status.
  • If I don't speak about problems due to our lack of experience, the main Solr problem came from frequency of updates vs validation of several database. We encountered several locks due to this (our ops team didn't want to use real clustering, so all DB weren't updated). Problem messages were not always clear and we several days to understand the problems.
Philippe Kozak | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Apache Solr

No score
No answers yet
No answers on this topic

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Apache Solr

We have considering AWS search and Elastic search but decide to go with Solr as we need high speed and flexible query, and so far it meets all our requirement so we still continue with Solr.
trang nguyen | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Apache Solr

  • It's enabled us to deliver fast, relevant search results on our new website. The site is still in beta and being actively developed so our complete ROI is still unknown.
  • It integrates very well with Drupal so it has saved us from having to develop a custom solution.
Richard Davies | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apache Solr

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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