What users are saying about

Acquia

39 Ratings

Salesforce Commerce Cloud

Top Rated
87 Ratings

Acquia

39 Ratings
Score 7.7 out of 101

Salesforce Commerce Cloud

Top Rated
87 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Acquia

How much money do you have, and how much support do you need?Those are the biggest questions that you need to ask yourself when determining if you want to procure Acquia services. The cost for us was low compared to paying our own employees to run the type of system provided to us by Acquia. But the cost would be much higher for non-enterprise customers who are just looking to have their sites hosted for them. In the end, you get what you pay for - world-class Drupal hosting backed by highly effective customer support.
Eric Steinborn profile photo

Salesforce Commerce Cloud

In the case of a typical internet retailer, my recommendation would be much higher. However, anyone in a unique vertical that requires extensive customization is going to find Demandware extremely challenging to work with. Moreover, the prevailing attitude at Demandware seems to be "one size fits all". I've solved many of my problems with Demandware through my own tenacity. I would never suggest Demandware to a business with any complicated needs, or one dependent on non-technical marketers to maintain the platform.
William Van Fleet profile photo

Feature Rating Comparison

Security

Acquia
8.9
Salesforce Commerce Cloud
Role-based user permissions
Acquia
8.9
Salesforce Commerce Cloud

Platform & Infrastructure

Acquia
8.5
Salesforce Commerce Cloud
API
Acquia
9.0
Salesforce Commerce Cloud
Internationalization / multi-language
Acquia
8.1
Salesforce Commerce Cloud

Web Content Creation

Acquia
7.4
Salesforce Commerce Cloud
WYSIWYG editor
Acquia
8.0
Salesforce Commerce Cloud
Code quality / cleanliness
Acquia
8.8
Salesforce Commerce Cloud
Admin section
Acquia
7.8
Salesforce Commerce Cloud
Page templates
Acquia
8.0
Salesforce Commerce Cloud
Library of website themes
Acquia
6.0
Salesforce Commerce Cloud
Mobile optimization / responsive design
Acquia
7.0
Salesforce Commerce Cloud
Publishing workflow
Acquia
7.8
Salesforce Commerce Cloud
Form generator
Acquia
6.1
Salesforce Commerce Cloud

Web Content Management

Acquia
8.5
Salesforce Commerce Cloud
Content taxonomy
Acquia
8.0
Salesforce Commerce Cloud
SEO support
Acquia
9.0
Salesforce Commerce Cloud
Bulk management
Acquia
7.7
Salesforce Commerce Cloud
Availability / breadth of extensions
Acquia
9.1
Salesforce Commerce Cloud
Community / comment management
Acquia
8.5
Salesforce Commerce Cloud

Online Storefront

Acquia
Salesforce Commerce Cloud
7.4
Product catalog & listings
Acquia
Salesforce Commerce Cloud
6.9
Product management
Acquia
Salesforce Commerce Cloud
7.7
Bulk product upload
Acquia
Salesforce Commerce Cloud
8.1
Branding
Acquia
Salesforce Commerce Cloud
7.8
Mobile storefront
Acquia
Salesforce Commerce Cloud
7.4
Product variations
Acquia
Salesforce Commerce Cloud
7.1
Website integration
Acquia
Salesforce Commerce Cloud
8.5
Visual customization
Acquia
Salesforce Commerce Cloud
6.7
CMS
Acquia
Salesforce Commerce Cloud
6.0

Online Shopping Cart

Acquia
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
Acquia
Salesforce Commerce Cloud
6.2
Checkout user experience
Acquia
Salesforce Commerce Cloud
6.5

Online Payment System

Acquia
Salesforce Commerce Cloud
7.2
eCommerce security
Acquia
Salesforce Commerce Cloud
7.2

eCommerce Marketing

Acquia
Salesforce Commerce Cloud
7.2
Promotions & discounts
Acquia
Salesforce Commerce Cloud
6.5
Personalized recommendations
Acquia
Salesforce Commerce Cloud
7.3
SEO
Acquia
Salesforce Commerce Cloud
7.6

eCommerce Business Management

Acquia
Salesforce Commerce Cloud
7.2
Multi-site management
Acquia
Salesforce Commerce Cloud
7.7
Order processing
Acquia
Salesforce Commerce Cloud
7.0
Inventory management
Acquia
Salesforce Commerce Cloud
7.6
Shipping
Acquia
Salesforce Commerce Cloud
6.9
Custom functionality
Acquia
Salesforce Commerce Cloud
6.9

Pros

  • Hosting
  • Support
  • Specially tuned environments
Eric Steinborn profile photo
  • Integrations
  • Granularity of data
  • Reporting
Gwen Rivet profile photo

Cons

  • Account support is limited on the Cloud Professional plan and requires you to purchase support tickets for the smallest issues, whereas other providers usually provide basic support free of charge.
  • Acquia is very expensive, so unless you're an enterprise level partner, then it is likely out of your budget.
  • The online documentation could use a refresh in design and can be frustrating to search through for answers.
Kyle Taylor profile photo
  • Middleware - would be great to have an all in one solution that incorporates an order management solution.
  • CMS - would be nice to have a content managment solution native to the platform so you didn't have to use a front end developer to put up EVERY banner - maybe you could identify certain content slots that can be edited and changed on the fly by a brand team
  • Speed - in the staging environment the sites run VERY slow. the interface to work in (business manager) is also VERY slow.
Bill Saffold profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
Drupal is designed to grow with our changing needs and technology trends. Our hope is that as new features are needed, we'll be able to adapt as we grow
Chris Hood profile photo
Salesforce Commerce Cloud7.8
Based on 10 answers
We are most likely to renew our use of demandware because of the commitment and investment our company has made to this point and the amount of revenue at stake.
Bill Saffold profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

  1. Setting up a local development environment with Drupal is easy and cheap
  2. Setting up an efficient development/deployment process is easy.
  3. Theming SharePoint is extremely difficult.
  4. Many SharePoint modules (aka webparts) are quirky and don't work as expected.
  5. Lists and libraries are quirky and also often do not work as expected.
  6. SharePoint is slow and does not give you real access to the database that powers it.
Ivo Radulovski profile photo
This is the first time I have had experience with a platform like this, so I do not have sufficient experience to compare Demandware to anything
Kevin Daniele profile photo

Return on Investment

  • Team time spent on deployment process is greatly reduced.
  • Reliable and scalable environment.
Lincoln Souza profile photo
  • Increased conversion
  • Improved work flow
  • Only required small dev team
  • Analytics not as robust
No photo available

Screenshots

Acquia
Salesforce Commerce Cloud

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details