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40 Ratings
Top Rated
93 Ratings
40 Ratings
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Score 7.9 out of 101
Top Rated
93 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Acquia

It is particularly useful for quickly setting up environments that need significant customization and set up for continuous delivery. I would say Acquia is less appropriate for smaller scale sites that wouldn't necessarily need the separated environments.
No photo available

Salesforce Commerce Cloud

SFCC is a robust, reliable platform for businesses requiring a cloud-based solution that requires limited development and upkeep. Challenges do come with SFCC should you require heavy customisation.
Gareth Beer profile photo

Feature Rating Comparison

Security

Acquia
8.8
Salesforce Commerce Cloud
Role-based user permissions
Acquia
8.8
Salesforce Commerce Cloud

Platform & Infrastructure

Acquia
8.5
Salesforce Commerce Cloud
API
Acquia
9.0
Salesforce Commerce Cloud
Internationalization / multi-language
Acquia
8.1
Salesforce Commerce Cloud

Web Content Creation

Acquia
7.4
Salesforce Commerce Cloud
WYSIWYG editor
Acquia
8.0
Salesforce Commerce Cloud
Code quality / cleanliness
Acquia
8.9
Salesforce Commerce Cloud
Admin section
Acquia
7.8
Salesforce Commerce Cloud
Page templates
Acquia
8.0
Salesforce Commerce Cloud
Library of website themes
Acquia
6.0
Salesforce Commerce Cloud
Mobile optimization / responsive design
Acquia
7.0
Salesforce Commerce Cloud
Publishing workflow
Acquia
7.8
Salesforce Commerce Cloud
Form generator
Acquia
6.1
Salesforce Commerce Cloud

Web Content Management

Acquia
8.5
Salesforce Commerce Cloud
Content taxonomy
Acquia
8.0
Salesforce Commerce Cloud
SEO support
Acquia
9.1
Salesforce Commerce Cloud
Bulk management
Acquia
7.7
Salesforce Commerce Cloud
Availability / breadth of extensions
Acquia
9.1
Salesforce Commerce Cloud
Community / comment management
Acquia
8.6
Salesforce Commerce Cloud

Online Storefront

Acquia
Salesforce Commerce Cloud
7.3
Product catalog & listings
Acquia
Salesforce Commerce Cloud
6.9
Product management
Acquia
Salesforce Commerce Cloud
7.5
Bulk product upload
Acquia
Salesforce Commerce Cloud
8.1
Branding
Acquia
Salesforce Commerce Cloud
7.8
Mobile storefront
Acquia
Salesforce Commerce Cloud
7.4
Product variations
Acquia
Salesforce Commerce Cloud
7.1
Website integration
Acquia
Salesforce Commerce Cloud
8.5
Visual customization
Acquia
Salesforce Commerce Cloud
6.7
CMS
Acquia
Salesforce Commerce Cloud
5.9

Online Shopping Cart

Acquia
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
Acquia
Salesforce Commerce Cloud
6.1
Checkout user experience
Acquia
Salesforce Commerce Cloud
6.5

Online Payment System

Acquia
Salesforce Commerce Cloud
7.1
eCommerce security
Acquia
Salesforce Commerce Cloud
7.1

eCommerce Marketing

Acquia
Salesforce Commerce Cloud
7.1
Promotions & discounts
Acquia
Salesforce Commerce Cloud
6.5
Personalized recommendations
Acquia
Salesforce Commerce Cloud
7.3
SEO
Acquia
Salesforce Commerce Cloud
7.6

eCommerce Business Management

Acquia
Salesforce Commerce Cloud
7.2
Multi-site management
Acquia
Salesforce Commerce Cloud
7.6
Order processing
Acquia
Salesforce Commerce Cloud
7.2
Inventory management
Acquia
Salesforce Commerce Cloud
7.4
Shipping
Acquia
Salesforce Commerce Cloud
6.9
Custom functionality
Acquia
Salesforce Commerce Cloud
6.9

Pros

  • Hosting
  • Support
  • Specially tuned environments
Eric Steinborn profile photo
  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer profile photo

Cons

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn profile photo
  • The SFCC CMS (business manager) needs a UX review. They are addressing this but there are inconsistencies in the layout, UI features, and intuitiveness. An example would be having to de-select features rather than selecting, meaning campaigns can go-live and affect other areas of the site because a feature hasn’t been selected. Standard UI protocol suggests you should select rather than have to deselect. Another example is around where features are located. You often find yourself going through options trying to find what you need.
  • Since the acquisition of Demandware by Salesforce, I feel the ability to integrate the various clouds could have been improved and sped up
  • SF should seek more user feedback. IBM was particularly good at this.
Gareth Beer profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
I'm very satisfied with the performance, reliability, easy-to-use interface for deployment of Acquia network. My team is more productive after having migrated to Acquia network.
Lincoln Souza profile photo
Salesforce Commerce Cloud7.8
Based on 10 answers
I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.
No photo available

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

Acquia has a much easier path for procurement through the GSA contract. Pantheon didn't have an avenue to purchase through the GSA, which severely limited our ability to procure their product. Pantheon has a few extra features which Acquia has yet to develop like true multi-dev, allowing users to test out their changes on their own servers in the cloud. This is incredibly useful since windows Drupal development is typically very slow, even with the Acquia Dev Desktop software.
Eric Steinborn profile photo
On high level I know WCS and ATG....which runs with multiple services to enable an application of E-commerce but Demandware takes care of all services with one tool called Business Manager which is really helpful for retailers.
No photo available

Return on Investment

  • Team time spent on deployment process is greatly reduced.
  • Reliable and scalable environment.
Lincoln Souza profile photo
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
No photo available

Screenshots

Acquia
Salesforce Commerce Cloud

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details