10 Ratings
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Score 7.1 out of 100
4 Ratings
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Score 6 out of 100

Likelihood to Recommend

Acronis Disaster Recovery Service

Acronis Disaster Recovery Service is well suited in any scenario where a business has a server environment that they cannot afford to have gone down for any amount of time. It is less suited in a smaller business environment where downtime for several hours does not disrupt the flow of the business enough to offset the cost of Acronis Disaster Recovery Service.
Anonymous | TrustRadius Reviewer

ConnectWise Recover (formerly Continuum)

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
Rob Rotundo | TrustRadius Reviewer

Pros

Acronis Disaster Recovery Service

  • Automatic IP handling
  • Automatic failover to the recovery service center
  • Very robust with a lot of options to use
Anonymous | TrustRadius Reviewer

ConnectWise Recover (formerly Continuum)

No answers on this topic

Cons

Acronis Disaster Recovery Service

  • Pricing can be a hassle and sometimes unpredictable. This is a byproduct of having to sell compute points in a data center as well as the backup software.
  • Implementation can be a bit complicated; someone who doesn't know what their doing can have a bad recovery experience.
  • User setup can be tricky unless the reseller themselves builds an automatic system.
Anonymous | TrustRadius Reviewer

ConnectWise Recover (formerly Continuum)

No answers on this topic

Support Rating

Acronis Disaster Recovery Service

Acronis Disaster Recovery Service 10.0
Based on 2 answers
The reseller or MSP often determine support for the service that the client chooses to purchase the product from. On the reseller or MSP side, Acronis Disaster Recovery Service support is outstanding. They are quick to respond to issues and always have someone available to help answer questions about sales, using the product, or training.
Anonymous | TrustRadius Reviewer

ConnectWise Recover (formerly Continuum)

ConnectWise Recover (formerly Continuum) 7.0
Based on 2 answers
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Rob Rotundo | TrustRadius Reviewer

Alternatives Considered

Acronis Disaster Recovery Service

Acronis Disaster Recovery Service provides an entirely cloud-based service that can be managed anywhere without the need for additional hardware. While we do offer other DRaaS options, they mainly involve redundant hardware that is costly and typically not suitable for small clients. Acronis Disaster Recovery Service provides a cloud-based service with agent-based installation at a competitive price.
Anonymous | TrustRadius Reviewer

ConnectWise Recover (formerly Continuum)

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
Rob Rotundo | TrustRadius Reviewer

Return on Investment

Acronis Disaster Recovery Service

  • Helped us to provide a complete offering to clients, whether they use it or not.
  • Allows us to compete with other DRaaS offerings.
  • It gives us multiple price points and objectives to offer clients when showing them different solutions.
Anonymous | TrustRadius Reviewer

ConnectWise Recover (formerly Continuum)

  • Less employee workload.
  • Increased productivity.
Rob Rotundo | TrustRadius Reviewer

Pricing Details

Acronis Disaster Recovery Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Recover (formerly Continuum)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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