53 Ratings
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Score 6.4 out of 100
6 Ratings
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Score 7 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
Adam Boyd | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.3
Contact preview
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.0
Dialer-CRM integration
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
8.0
Call notes & tags
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
8.0
Automatic call logging
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Core Dialer

Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.2
Outbound dialing
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0
Custom caller ID
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
8.0
Click-to-call
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.1
Recorded voicemail drop
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.0
Dialer contact import
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
8.0
Campaign & list management
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Call Follow-up and Quality Assurance

Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.3
Follow-up calls
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.0
Dialer reporting & analytics
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
6.0
Dialer compliance
Act! CRM
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
Sam Bush-Joseph | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

  • UX - The interface is easy to understand, but not the most visually appealing.
Chris Hamborsky | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

Koncert Click Dialer (formerly ConnectLeader Click Dialer) 7.0
Based on 2 answers
My organisation received great perks from ConnectLeader Click Dialer
Truptesh Patil | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
Luis Flores | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
Adam Boyd | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Koncert Click Dialer (formerly ConnectLeader Click Dialer)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Koncert Click Dialer (formerly ConnectLeader Click Dialer) Editions & Modules

Modules
250 Extra Dialing Minutes$51
  1. Other
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Likelihood to Renew

Act! CRM
1.0
Koncert Click Dialer (formerly ConnectLeader Click Dialer)

Usability

Act! CRM
1.3
Koncert Click Dialer (formerly ConnectLeader Click Dialer)

Support Rating

Act! CRM
5.2
Koncert Click Dialer (formerly ConnectLeader Click Dialer)
7.0

Implementation Rating

Act! CRM
1.0
Koncert Click Dialer (formerly ConnectLeader Click Dialer)

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