What users are saying about
6 Ratings
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Score 9.2 out of 100
129 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Remote Administration

    Action1 RMM

    Feature Set Not Supported
    N/A
    7.9

    Chrome Remote Desktop

    79%
    Chrome Remote Desktop ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    File transfer

    N/A
    0 Ratings
    7.5
    75%
    10 Ratings

    Instant message

    N/A
    0 Ratings
    7.9
    79%
    6 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.4
    84%
    4 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.6
    66%
    8 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.7
    97%
    18 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    9.6
    96%
    16 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    7.7
    77%
    16 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    7.8
    78%
    5 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    6.6
    66%
    9 Ratings

    Session record

    N/A
    0 Ratings
    6.6
    66%
    6 Ratings

    Annotations

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    6.4
    64%
    13 Ratings

    Attribute Ratings

    • Chrome Remote Desktop is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Action1 RMM

    92%
    5 Ratings
    10.0

    Chrome Remote Desktop

    100%
    18 Ratings

    Likelihood to Renew

    Action1 RMM

    N/A
    0 Ratings
    7.0

    Chrome Remote Desktop

    70%
    2 Ratings

    Usability

    Action1 RMM

    N/A
    0 Ratings
    9.9

    Chrome Remote Desktop

    99%
    3 Ratings

    Support Rating

    Action1 RMM

    N/A
    0 Ratings
    3.8

    Chrome Remote Desktop

    38%
    14 Ratings

    Implementation Rating

    Action1 RMM

    N/A
    0 Ratings
    10.0

    Chrome Remote Desktop

    100%
    2 Ratings

    Likelihood to Recommend

    Action1 RMM

    If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
    Read full review

    Google

    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Read full review

    Pros

    Action1 RMM

    • Customer service and support team are easy to reach and response time is really fast
    • Interface is really user friendly and easy to use
    Read full review

    Google

    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Read full review

    Cons

    Action1 RMM

    • Would appreciate two factor authentication via Google Authenticator or a similar app.
    Read full review

    Google

    • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
    • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
    Read full review

    Pricing Details

    Action1 RMM

    Starting Price

    $0

    Editions & Modules

    Action1 RMM editions and modules pricing
    EditionModules
    Additional endpoints (more than 100)$2/user/month1
    First 100 endpoints FREE02

    Footnotes

    1. per endpoint per month
    2. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $2/endpoint/month

    Additional Details

    Chrome Remote Desktop

    Starting Price

    Editions & Modules

    Chrome Remote Desktop editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Action1 RMM

      No answers on this topic

      Google

      A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
      Read full review

      Usability

      Action1 RMM

      No answers on this topic

      Google

      I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
      Read full review

      Support Rating

      Action1 RMM

      No answers on this topic

      Google

      The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
      Read full review

      Implementation Rating

      Action1 RMM

      No answers on this topic

      Google

      None, its quick and easy
      Read full review

      Alternatives Considered

      Action1 RMM

      Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
      Read full review

      Google

      Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
      Read full review

      Return on Investment

      Action1 RMM

      • ROI = Time saved for us.
      • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
      Read full review

      Google

      • Using Chrome Remote Desktop, we've saved money on remote desktop software.
      • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
      • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
      Read full review

      Screenshots

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