Action1 Cloud Remote Monitoring and Management Solution vs Chrome Remote Desktop

• Customer service and support team are easy to reach and response time is really fast
• Interface is really user friendly and easy to use

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• Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
• This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
• The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
• The mobile app is also really really well done.

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• Deploying packages with multiple files is a little tedious
• Have to use an auto-extract EXE file to copy files

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• I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.

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• Real time saver having everything integrated in one platform, from patching to remote access
• Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out

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• Chrome licensing is better priced than MS, so this is positive.
• Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
• Patching is a negative, it is too often and too time-consuming.

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