Action1 vs. ISL Light

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test

If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.

• Customer service and support team are easy to reach and response time is really fast
• Interface is really user friendly and easy to use

• Allow remote control of Windows, Mac, Android and iOS
• Automatically record support / remote sessions
• Allow UAC easy control remotely
• Auto-recognize the OS of the client, to download the correct remote file for them to execute
• Very fast connection speed (initial connect, and on-going session speed)
• Allowing us to use our own website AND the islonline.net in case there are issues

• I wish the remote connection has a file transfer feature.
• I hope Action1 will implement DLP and Secure Web Gateway features in the future.

• I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
• Something in the design does not look so modern, I would like its interface to look more attractive.

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.

- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability

Incentivized

• ROI = Time saved for us.
• The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.

• Saves time: able to help our customers right-away. No need to visit them physically
• Fastest aid in problem-solving: customer happy and more likely to return
• Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)