What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
37 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

ISL Light

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Action1 RMM

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

ISL Light

I really can't give another score than 10. Normally in this case I would select 9 because there is always room for improvement, also for ISL [Light]. But the availability, the service and the very useful options and possibilities you can choose are a blast to work with! Until today I have never ever been once disappointed or let down and was always there when I needed it the most.
Patrik Lleshaj | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Action1 RMM
ISL Light
7.5
Screen sharing
Action1 RMM
ISL Light
8.5
File transfer
Action1 RMM
ISL Light
8.0
Instant message
Action1 RMM
ISL Light
7.1
Secure remote access with Smart Card authentication
Action1 RMM
ISL Light
4.8
Access to sleeping/powered-off computers
Action1 RMM
ISL Light
7.7
Over-the-Internet remote session
Action1 RMM
ISL Light
8.9
Initiate remote control from mobile
Action1 RMM
ISL Light
7.9
Remote management of servers & workstations
Action1 RMM
ISL Light
8.5
Remote Active Directory® management
Action1 RMM
ISL Light
5.6
Centralized management dashboard
Action1 RMM
ISL Light
7.4
Session record
Action1 RMM
ISL Light
8.1
Annotations
Action1 RMM
ISL Light
7.6
Monitoring and Alerts
Action1 RMM
ISL Light
6.8
Multi-platform remote control
Action1 RMM
ISL Light
8.7

Pros

Action1 RMM

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

ISL Light

  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
Beits (Eitan) Livneh | TrustRadius Reviewer

Cons

Action1 RMM

  • Would appreciate two factor authentication via Google Authenticator or a similar app.
Gerrie Vosser | TrustRadius Reviewer

ISL Light

  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
Mauricio Amaya | TrustRadius Reviewer

Likelihood to Renew

Action1 RMM

No score
No answers yet
No answers on this topic

ISL Light

ISL Light 9.1
Based on 1 answer
This will be the 3rd year of renewal.
Anonymous | TrustRadius Reviewer

Usability

Action1 RMM

No score
No answers yet
No answers on this topic

ISL Light

ISL Light 9.1
Based on 1 answer
Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
Anonymous | TrustRadius Reviewer

Support Rating

Action1 RMM

No score
No answers yet
No answers on this topic

ISL Light

ISL Light 9.1
Based on 1 answer
Only ever needed them when renewing the licence.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Action1 RMM

Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
Anonymous | TrustRadius Reviewer

ISL Light

It's easy to answer this. ISL Light has practical advantages with a normal or RDP connection. Always-on seems to work better for us and only one number to connect to a client is also more practical than entering numbers and passwords. Also, faster opening and always the up-to-date start of application is superb for our needs.
Anonymous | TrustRadius Reviewer

Return on Investment

Action1 RMM

  • ROI = Time saved for us.
  • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
Anonymous | TrustRadius Reviewer

ISL Light

  • Saves time and cost by not needing to travel to client site so much.
  • Clients are happy. Because of the fast response, they feel like they have an IT department in-house.
  • We can offer support to more than one client at the same time.
Jernej Praprotnik | TrustRadius Reviewer

Screenshots

Pricing Details

Action1 RMM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1

Action1 RMM Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

ISL Light

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
19.95 $

ISL Light Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Action1 RMM
9.1
ISL Light
8.9

Likelihood to Renew

Action1 RMM
ISL Light
9.1

Usability

Action1 RMM
ISL Light
9.1

Support Rating

Action1 RMM
ISL Light
9.1

Add comparison