Action1 Cloud Remote Monitoring and Management Solution vs LogMeIn Rescue

Likelihood to Recommend

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test

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Verified User

Director in Information Technology

Education Management Company, 51-200 employees

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I am able to copy update files or tools directly to the customers hard drive instead of having themlog into and search a webpage or file server.I keep the files I need in a local folder on my hard drive and have them ready at all times. I can copy them without the user clicking cancel.

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Matt Ebert

Analyst

ITWInformation Technology & Services, 10,001+ employees

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Feature Rating Comparison

Action1 Cloud Remote Monitoring and Management Solution

LogMeIn Rescue

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

Customer service and support team are easy to reach and response time is really fast
Interface is really user friendly and easy to use

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Samuel Couturier

Owner

Pixel Global CommunicationInformation Technology & Services, 1-10 employees

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Security - LogMeIn uses an SSO solution that allows secured logins. It also requires authentication for the user being assisted.
Ease - LogMeIn is very easy to use and allows for simple tools like whiteboards and automated memos that allow one to expand on their experience.
Speed - LogMeIn allows for fast file transfers that work immediately. The remote desktop sharing is also very efficient, as I've never encountered any issues across a variety of connection speeds.

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Verified User

Technician in Information Technology

Telecommunications Company, 10,001+ employees

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Cons

Deploying packages with multiple files is a little tedious
Have to use an auto-extract EXE file to copy files

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Verified User

Team Lead in Information Technology

Insurance Company, 501-1000 employees

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I believe the yearly price is high.
I have some customers who have trouble getting to the logmein123.com website. They try to do a search for the site and it comes up with hundreds of choices.
After the customers download the installer the questions the installer asks scares them, as if we could cause harm to their system.

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Chip Berg

Systems Analyst

Digital Document SolutionsInformation Technology and Services, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

LogMeIn Rescue 9.0

Based on 15 answers

There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.

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Eric and Candace Strickler

CEO

PCRx ComputersComputer Hardware, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

LogMeIn Rescue 8.4

Based on 16 answers

LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.

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Matt Van Winkle

Owner

MSV TechnologyComputer Software, 1-10 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

LogMeIn Rescue 9.1

Based on 1 answer

Log me in has never failed me

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Verified User

Professional in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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Performance

No score

No answers yet

No answers on this topic

LogMeIn Rescue 9.1

Based on 1 answer

no complaints

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Verified User

Professional in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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Support Rating

No score

No answers yet

No answers on this topic

LogMeIn Rescue 6.9

Based on 38 answers

It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.

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Dianna Farrell

Technical Support Engineer

SFREPComputer Software, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

LogMeIn Rescue 6.4

Based on 1 answer

Again I wasn't included in the implementation

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Verified User

Professional in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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Alternatives Considered

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted

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Verified User

Director in Information Technology

Education Management Company, 51-200 employees

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Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This isnt to say that LogMeIn isnt great for what it is. I just dont think it was built for in depth management like that. LogMeIn is a great solution for any company trying to streamline their remote management.

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Verified User

Team Lead in Information Technology

Medical Devices Company, 10,001+ employees

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Scalability

No score

No answers yet

No answers on this topic

LogMeIn Rescue 9.1

Based on 1 answer

it's perfect

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Verified User

Professional in Information Technology

Hospital & Health Care Company, 5001-10,000 employees

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Return on Investment

Real time saver having everything integrated in one platform, from patching to remote access
Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out

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Samuel Couturier

Owner

Pixel Global CommunicationInformation Technology & Services, 1-10 employees

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It has reduced the on-call time for our team. They can connect to a user, get off the phone and work remotely with this.
Improved customer satisfaction. Our clients no longer have to stay on the phone with us to fix problems.
It has also improved our quality of support. Being able to connect to the customer's PC remotely opens up more options to fix issues.

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Verified User

Manager in Human Resources

Information Technology and Services Company, 5001-10,000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition

Fully-functional Free Edition	$0¹
All Features — Paid	$1²

up to 50 endpoints
per endpoint per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

LogMeIn Rescue Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Action1 Cloud Remote Monitoring and Management Solution

LogMeIn Rescue

Action1 Cloud Remote Monitoring and Management Solution

LogMeIn Rescue

Action1 Cloud Remote Monitoring and Management Solution

LogMeIn Rescue

Action1 Cloud Remote Monitoring and Management Solution

LogMeIn Rescue

Action1 Cloud Remote Monitoring and Management Solution

LogMeIn Rescue

Action1 Cloud Remote Monitoring and Management Solution

LogMeIn Rescue

Action1 Cloud Remote Monitoring and Management Solution

LogMeIn Rescue

Action1 Cloud Remote Monitoring and Management Solution

LogMeIn Rescue

Likelihood to Recommend