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Top Rated
251 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

LogMeIn Rescue

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

I am able to copy update files or tools directly to the customers hard drive instead of having themlog into and search a webpage or file server.I keep the files I need in a local folder on my hard drive and have them ready at all times. I can copy them without the user clicking cancel.
Matt Ebert | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
8.5
Screen sharing
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
9.3
File transfer
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
8.5
Instant message
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
8.3
Secure remote access with Smart Card authentication
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
9.1
Access to sleeping/powered-off computers
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
8.7
Over-the-Internet remote session
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
8.9
Initiate remote control from mobile
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
7.6
Remote management of servers & workstations
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
9.2
Remote Active Directory® management
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
9.0
Centralized management dashboard
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
7.9
Session record
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
8.9
Annotations
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
8.6
Monitoring and Alerts
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
6.2
Multi-platform remote control
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
8.6

Pros

Action1 Cloud Remote Monitoring and Management Solution

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

LogMeIn Rescue

  • Security - LogMeIn uses an SSO solution that allows secured logins. It also requires authentication for the user being assisted.
  • Ease - LogMeIn is very easy to use and allows for simple tools like whiteboards and automated memos that allow one to expand on their experience.
  • Speed - LogMeIn allows for fast file transfers that work immediately. The remote desktop sharing is also very efficient, as I've never encountered any issues across a variety of connection speeds.
Anonymous | TrustRadius Reviewer

Cons

Action1 Cloud Remote Monitoring and Management Solution

  • Deploying packages with multiple files is a little tedious
  • Have to use an auto-extract EXE file to copy files
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

  • I believe the yearly price is high.
  • I have some customers who have trouble getting to the logmein123.com website. They try to do a search for the site and it comes up with hundreds of choices.
  • After the customers download the installer the questions the installer asks scares them, as if we could cause harm to their system.
Chip Berg | TrustRadius Reviewer

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.0
Based on 15 answers
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
Eric and Candace Strickler | TrustRadius Reviewer

Usability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 8.4
Based on 16 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Reliability and Availability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
Log me in has never failed me
Anonymous | TrustRadius Reviewer

Performance

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
no complaints
Anonymous | TrustRadius Reviewer

Support Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 6.9
Based on 38 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Implementation Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
Again I wasn't included in the implementation
Anonymous | TrustRadius Reviewer

Alternatives Considered

Action1 Cloud Remote Monitoring and Management Solution

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This isnt to say that LogMeIn isnt great for what it is. I just dont think it was built for in depth management like that. LogMeIn is a great solution for any company trying to streamline their remote management.
Anonymous | TrustRadius Reviewer

Scalability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
it's perfect
Anonymous | TrustRadius Reviewer

Return on Investment

Action1 Cloud Remote Monitoring and Management Solution

  • Real time saver having everything integrated in one platform, from patching to remote access
  • Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Samuel Couturier | TrustRadius Reviewer

LogMeIn Rescue

  • It has reduced the on-call time for our team. They can connect to a user, get off the phone and work remotely with this.
  • Improved customer satisfaction. Our clients no longer have to stay on the phone with us to fix problems.
  • It has also improved our quality of support. Being able to connect to the customer's PC remotely opens up more options to fix issues.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Action1 Cloud Remote Monitoring and Management Solution

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

LogMeIn Rescue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution
8.9
LogMeIn Rescue
8.3

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
9.0

Usability

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
8.4

Reliability and Availability

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
9.1

Performance

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
9.1

Support Rating

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
6.9

Implementation Rating

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
6.4

Scalability

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Rescue
9.1

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