ActiveBatch from Advanced Systems Concepts in New Jersey is IT workload automation software.
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Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…
Any large business or organisation that wants to manage their workload effectively and with the least amount of room for error might choose the ActiveBatch Automation tool. Being a consultant I feel that It aids in task automation and has the flexibility to change in response to varying company requirements. It helps to save huge time by doing all the repetitive tasks on daily basis. During the patching activity the schedulers can be stopped. It also help by alerting us if any system/job is down so that SLA can be saved. Overall ActiveBatch Automation stands as a dependable cornerstone for ensuring the seamless operation of our tasks.
Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Businesses can use ActiveBatch to plan tasks based on parameters like frequency, dependencies, and the time of day. By automating typical actions like backups and data transfers, businesses can make sure that crucial operations go off without a hitch.
Multiple systems and apps can be used in complicated workflows that ActiveBatch can automate. For instance, it can automate a workflow for processing orders from beginning to end, from the customer order through inventory control and delivery through the processing of invoices and payments.
Files can be sent between many platforms and systems safely with ActiveBatch. Transfers to cloud-based storage systems like Amazon S3 and Microsoft Azure are also included in this. SFTP and FTP transfers are also included.
Fully GUI based interface that has drastically reduced the time to add new features/workflows.
The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
At one point we seemed to have some performance issues, but those seem to be in the past.
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
We can easily add new plans/jobs in our batch schedules. Also, coordination with reporting and QA jobs is simple to do. Building schedules, restarting jobs, triggering dependencies is easy to understand. The system is very stable and allows us to easily see overall processing times.
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions. The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
The workload automation solution is based on the specific needs of an organization, as well as the features, capabilities, and costs of various solutions. A thorough evaluation process and consideration of these factors can help ensure the selection of a solution that aligns with overall business objectives and meets the specific needs of the organization.
Most of the other CRM software packages we evaluated were either too complicated or time consuming to setup and customize, or they were too expensive, especially since many of the companies charge additional fees for each additional module or function you want to use.
I have not run numbers to determine hard impact, but a quick estimate is that at least one job is running for a average of about 6 hours per day - that 6 hours, if done by hand, would equate to about 30 - 40 hours per day (and in some cases, could not be duplicated manually, as the job repeats faster than a person could accomplish one cycle.)
