22 Ratings
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Score 7.6 out of 100
17 Ratings
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Score 9 out of 100

Feature Set Ratings

    Workload Automation

    7.0

    ActiveBatch Workload Automation

    70%

    Agiloft Flexible Service Desk Suite

    Feature Set Not Supported
    N/A
    ActiveBatch Workload Automation ranks higher in 6/6 features

    Multi-platform scheduling

    5.9
    59%
    9 Ratings
    N/A
    0 Ratings

    Central monitoring

    6.7
    67%
    11 Ratings
    N/A
    0 Ratings

    Logging

    7.9
    79%
    10 Ratings
    N/A
    0 Ratings

    Alerts and notifications

    6.7
    67%
    11 Ratings
    N/A
    0 Ratings

    Analysis and visualization

    8.9
    89%
    10 Ratings
    N/A
    0 Ratings

    Application integration

    5.9
    59%
    10 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ActiveBatch Workload Automation

    Feature Set Not Supported
    N/A
    9.4

    Agiloft Flexible Service Desk Suite

    94%
    Agiloft Flexible Service Desk Suite ranks higher in 5/5 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Service restoration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Self-service tools

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.1
    71%
    2 Ratings

    ITSM asset management

    ActiveBatch Workload Automation

    Feature Set Not Supported
    N/A
    9.0

    Agiloft Flexible Service Desk Suite

    90%
    Agiloft Flexible Service Desk Suite ranks higher in 2/2 features

    Configuration mangement

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Change management

    ActiveBatch Workload Automation

    Feature Set Not Supported
    N/A
    10.0

    Agiloft Flexible Service Desk Suite

    100%
    Agiloft Flexible Service Desk Suite ranks higher in 2/2 features

    Change requests repository

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Service-level management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • ActiveBatch Workload Automation is rated higher in 1 area: Usability
    • Agiloft Flexible Service Desk Suite is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.6

    ActiveBatch Workload Automation

    66%
    11 Ratings
    10.0

    Agiloft Flexible Service Desk Suite

    100%
    12 Ratings

    Likelihood to Renew

    ActiveBatch Workload Automation

    N/A
    0 Ratings
    8.9

    Agiloft Flexible Service Desk Suite

    89%
    9 Ratings

    Usability

    7.8

    ActiveBatch Workload Automation

    78%
    3 Ratings
    7.3

    Agiloft Flexible Service Desk Suite

    73%
    2 Ratings

    Availability

    ActiveBatch Workload Automation

    N/A
    0 Ratings
    8.6

    Agiloft Flexible Service Desk Suite

    86%
    4 Ratings

    Support Rating

    4.0

    ActiveBatch Workload Automation

    40%
    2 Ratings
    9.1

    Agiloft Flexible Service Desk Suite

    91%
    4 Ratings

    Likelihood to Recommend

    Advanced Systems Concepts, Inc.

    I can only speak for our environment, but it has allowed us to get away from the unfriendly Informatica PowerCenter workflow schedule. And coordination of Informatica/Tableau/ICEDQ has been a BIG help to us. We have not tried to drill down to the Informatica session-level of detail, just stayed with running workflows. The session-level logic seemed complicated.
    Read full review

    Agiloft

    Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
    Read full review

    Pros

    Advanced Systems Concepts, Inc.

    • File management - moving, archiving, and folder cleanup are a drag-and-drop breeze. The visual representation of file management steps includes date/time filtering, file/folder/both specification, and recursion all in an easy and intuitive unit.
    • FTP/SFTP/FTPS - while one must still write the FTP scripts, the interface simplifies much of the infrastructure, allowing the developer to encapsulate the script text in a graphical package that is easy and intuitive.
    • PowerShell integration - for anything that isn't easy in ActiveBatch's GUI, simply drop in a PowerShell step and write the task in PoSh - anything returned from PoSh can then be used by the following steps.
    Read full review

    Agiloft

    • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
    • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
    • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
    Read full review

    Cons

    Advanced Systems Concepts, Inc.

    • While I like being able to reuse scheduling objects and the like, more work needs to be done to help one not reinvent the same scheduling object without realizing it and to then find scheduling objects that have similar schedules even if they are worded slightly differently than what I'm expecting. It needs to be "smarter". It was easy to accumulate a pool of scheduling objects that while named differently, had exactly the same schedule. It was also hard to sift through to find the little differences between similarly named scheduling objects.
    • The logger had a clean enough interface but it could be more legible and offer contextual help to describe the messages one is reading. I remember trying to read black text on a medium gray background with Courier size 10-11 font. Not so easy to read quickly and to parse through the relevant parts. I think some selective color coding would be good and links to message definitions or any form of further information would be nice. Maybe the ability to export the log file to various formats would also be helpful.
    • I don't remember a dashboard that at a glance on the top level would highlight what jobs failed completely and which jobs might have warnings or non-critical errors. I got emails because I defined to get them. Maybe again if there was a way to color-code the type of error would be good nice-to-have.
    Read full review

    Agiloft

    • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
    • At one point we seemed to have some performance issues, but those seem to be in the past.
    • The text messaging integration would be nice.
    Read full review

    Pricing Details

    ActiveBatch Workload Automation

    Starting Price

    Editions & Modules

    ActiveBatch Workload Automation editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Agiloft Flexible Service Desk Suite

      Starting Price

      $65 per month

      Editions & Modules

      Agiloft Flexible Service Desk Suite editions and modules pricing
      EditionModules
      Free Trial01
      ProfessionalContact sales team2
      Professional ExtendedContact sales team3
      EnterpriseContact sales team4
      Enterprise ExtendedContact sales team5

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      Advanced Systems Concepts, Inc.

      No answers on this topic

      Agiloft

      We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
      Read full review

      Usability

      Advanced Systems Concepts, Inc.

      ActiveBatch's usability is where it shines. It is pretty straight-forward to learn and administer. Our engineers like it because you can use a GUI to manage it or leverage the command line & api's. You can also create templates or clone existing "jobs" so you don't have to recreate the wheel. It is easy to chain jobs together to make them run in a specific sequence as well.
      Read full review

      Agiloft

      For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
      Read full review

      Support Rating

      Advanced Systems Concepts, Inc.

      We have been pretty happy with ActiveBatch support so far. Luckily, we have not had any major issues with it - so we haven't logged a lot of support tickets. The response time to tickets is about average and the level of expertise of the support engineers seems about average as well. Our sales team has been helpful in getting faster responses when necessary as well.
      Read full review

      Agiloft

      We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions. The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
      Read full review

      Alternatives Considered

      Advanced Systems Concepts, Inc.

      We looked at several other workload automation solutions and hands down we all looked at each other after seeing the demo and we all understood the genius of the application. To be honest we were all stunned and talked about it for weeks afterward. It didn't even compare to the other platforms we had demos of. We knew instinctively that this was the one.
      Read full review

      Agiloft

      Most of the other CRM software packages we evaluated were either too complicated or time
      consuming to setup and customize, or they were too expensive, especially since many
      of the companies charge additional fees for each additional module or function
      you want to use.
      Read full review

      Return on Investment

      Advanced Systems Concepts, Inc.

      • ActiveBatch [Workload Automation] has increased our nightly processing stability exponentially. Our prior automation software was unreliable and often failed without explanation. Since moving to ActiveBatch [Workload Automation] we have had incredible stability, and any nightly processing errors that happen now are attributed to a cause other than automation. It's the most reliable software we currently use at our company.
      Read full review

      Agiloft

      • Helps us organize tasks and projects and the data associated with each project
      • Helps us organize our resources to meet the demand of issues and events
      • This has helped us keep moving forward during times we otherwise would have pulled back.
      • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
      Read full review

      Screenshots

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