What users are saying about
22 Ratings
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Score 8.7 out of 100
46 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

Adobe Experience Manager Livefyre

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Darin Spivey | TrustRadius Reviewer

Social Studio

If you're tasked with publishing content to social on behalf of your organization then this tool is certainly worth considering. You have quick and easy capability to schedule across multiple platforms with drag-and-drop simplicity. It ties into Salesforce's real strength of its CRM platform so you can quickly tie social activity and leads to those already in your database. And it does a good job at monitoring and analyzing brand and competitor content across multiple media types.Having said that, if you're into deep-dive and full functionality SaaS tools then this might not be for you as it covers three areas adequately, but not in enough detail or strength to make it a star performer
Jeremy Cowles | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Adobe Experience Manager Livefyre
Social Studio
8.4
Boolean keyword searches
Adobe Experience Manager Livefyre
Social Studio
6.9
Filtering out noise/spam
Adobe Experience Manager Livefyre
Social Studio
7.0
Sentiment analysis
Adobe Experience Manager Livefyre
Social Studio
9.9
Broad channel coverage
Adobe Experience Manager Livefyre
Social Studio
9.9

Publishing

Adobe Experience Manager Livefyre
Social Studio
8.5
Content planning and scheduling
Adobe Experience Manager Livefyre
Social Studio
9.9
Audience targeting
Adobe Experience Manager Livefyre
Social Studio
8.0
Content optimization
Adobe Experience Manager Livefyre
Social Studio
7.9
Workflow management
Adobe Experience Manager Livefyre
Social Studio
8.0

Engagement

Adobe Experience Manager Livefyre
Social Studio
7.6
Automated routing and prioritization
Adobe Experience Manager Livefyre
Social Studio
9.8
Customer interaction histories
Adobe Experience Manager Livefyre
Social Studio
9.9
Bulk actions
Adobe Experience Manager Livefyre
Social Studio
3.1

Marketing

Adobe Experience Manager Livefyre
Social Studio
5.5
Lead generation
Adobe Experience Manager Livefyre
Social Studio
5.0
Content marketing
Adobe Experience Manager Livefyre
Social Studio
5.1
Paid media management
Adobe Experience Manager Livefyre
Social Studio
6.0
Campaigns and promotions
Adobe Experience Manager Livefyre
Social Studio
6.0

Channel coverage/integration

Adobe Experience Manager Livefyre
Social Studio
8.1
Twitter
Adobe Experience Manager Livefyre
Social Studio
9.0
Facebook
Adobe Experience Manager Livefyre
Social Studio
9.9
LinkedIn
Adobe Experience Manager Livefyre
Social Studio
9.9
Google+
Adobe Experience Manager Livefyre
Social Studio
6.8
Instagram
Adobe Experience Manager Livefyre
Social Studio
7.9
Pinterest
Adobe Experience Manager Livefyre
Social Studio
6.5
YouTube
Adobe Experience Manager Livefyre
Social Studio
6.7

Reporting/analytics

Adobe Experience Manager Livefyre
Social Studio
8.5
Campaign success analytics
Adobe Experience Manager Livefyre
Social Studio
8.9
Real-time tracking
Adobe Experience Manager Livefyre
Social Studio
7.0
Competitor analysis
Adobe Experience Manager Livefyre
Social Studio
9.8

Account management

Adobe Experience Manager Livefyre
Social Studio
9.4
Role-based user permissions & privileges
Adobe Experience Manager Livefyre
Social Studio
9.0
Mobile access
Adobe Experience Manager Livefyre
Social Studio
9.8

Pros

Adobe Experience Manager Livefyre

  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
Andy Newbom | TrustRadius Reviewer

Social Studio

  • Social Listening - boolean search queries that can be narrowed down by source and language, as well as location, to ensure it's relevant to the brand.
  • Owned Channel Monitoring - pulling owned content/comments into streams for moderation, engagement and review.
  • Publishing - scheduling, drafting, tracking brand owned social posts.
Anonymous | TrustRadius Reviewer

Cons

Adobe Experience Manager Livefyre

  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
Darin Spivey | TrustRadius Reviewer

Social Studio

  • Some channels not supported yet (Instagram for example) and content from Facebook events is not captured
  • Customisable, and exportable reports still not available in the analyze component of Social Studio - some reporting still needs to be done in Radian6
  • Can't tag people in responses, or tag people/pages in posts for Facebook yet (this means we still schedule some content direct to FB if this is needed)
Nicole Swanson | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.8
Based on 5 answers
We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
Sam Salmassi | TrustRadius Reviewer

Social Studio

Social Studio 8.5
Based on 3 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson | TrustRadius Reviewer

Usability

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 7.3
Based on 1 answer
It's really easy to implement that app but should improve some analytics.
Anonymous | TrustRadius Reviewer

Social Studio

Social Studio 9.0
Based on 1 answer
It looks good, is easy to use and totally customisable to individual users. It does everything I need in one place. I spend many hours of everyday in this platform and I still like it!
Nicole Swanson | TrustRadius Reviewer

Support Rating

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.2
Based on 1 answer
From purchasing to implementation, the customer service/support was really perfect!
Anonymous | TrustRadius Reviewer

Social Studio

Social Studio 9.0
Based on 1 answer
I am able to contact support directly via email rather than through an account manager. I get a support auto response immediately with a case number. I usually get an initial response from a support person via email within a 24 hour period and then if it's not resolved quickly I get further phone of email support until the matter resolved. I always get an email asking if I am happy with the resolution before the case is closed
Nicole Swanson | TrustRadius Reviewer

Alternatives Considered

Adobe Experience Manager Livefyre

We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Sam Salmassi | TrustRadius Reviewer

Social Studio

We chose to use Social Studio when it was still called Radian6, before the acquisition by Salesforce. The product was really realiable and full of features that, at that time, were suitable for our purposes. At the time there were practically no competitors for size and functionality.
Andrea Casano | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager Livefyre

  • The heavy work is already done given that we take the time to implement.
  • Very useful insights and AI powered delivery.
Anonymous | TrustRadius Reviewer

Social Studio

  • We were able to benchmark high-level metrics (i.e. Share of Voice) against our competitors YoY.
  • While it was difficult and time-consuming, I was able to create reports using the data pulled in from Social Studio.
  • There were other tools for comparable prices that had more advanced analytics that would have saved time/money had we been using them (Crimson Hexagon).
Jimmy Mack | TrustRadius Reviewer

Screenshots

Adobe Experience Manager Livefyre

Social Studio

Pricing Details

Adobe Experience Manager Livefyre

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager Livefyre
8.0
Social Studio
8.9

Likelihood to Renew

Adobe Experience Manager Livefyre
8.8
Social Studio
8.5

Usability

Adobe Experience Manager Livefyre
7.3
Social Studio
9.0

Support Rating

Adobe Experience Manager Livefyre
8.2
Social Studio
9.0

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