Likelihood to Recommend As I mentioned earlier, it's best used for "presentations," rather than bona fide "training." That's why we tend to use it when the information is relatively simple and/or doesn't need to be fully internalized or mastered (which would require providing opportunities for practice and feedback and a more engaging, interactive learning experience). However, it can be used as part of a blended-learning solution, with some information provided via an Adobe Presenter module first, and then some kind of instructor-led session as a follow-up, which would include more role-specific info, as well as practice and feedback opportunities. Also, as I mentioned earlier, Adobe Presenter Video Express is great for creating quick overview demos about a new system -- more of a "see what it can do" type thing than a "here's how you do it" thing (unless the "it" is very simple and the video is used more as a microlearning/performance support type of offering).
Read full review I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review Pros Because it integrates with PowerPoint, it is possible to go from planning outline to storyboard to final output withing a single document and as part of a seamless and logical design process. Its ability to create videos that capture screens along with web-cam recordings, then edit them within the solution means higher level training recordings can be created versus, say a recorded WebEx training session. Presenter's ability to create quiz elements similar to Adobe Captivate, add interactions, and interface with Adobe's LMS means it is capable of functioning as a complete e-learning development environment. . If up front cost is a consideration, Presenter wins hands down over many better known training development and e-learning solutions. Ronald Ray Sr. Instructional Designer, Training Coordinator and Client Services Manager
Read full review I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows. I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats. The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me. Read full review Cons E learning news server could be more intuitive Numerical indicator for updates is confusing Organization of updates could be better organized Read full review Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing. Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version. Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures. Read full review Likelihood to Renew My company is pretty invested in the Adobe ecosystem and is unlikely to change that in the foreseeable future. Also, Adobe Presenter is a very valuable tool and, with the new subscription model and the pricing we have, a relatively modest expense now. It's also fairly easy to learn and use, so it is starting to spread beyond the sphere of the various Learning & Development departments.
Read full review We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review Usability It is easy to learn and use, but is frustrating if you begin to run into error messages concerning Flash as you are in the publishing stage.
Read full review Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review Reliability and Availability It is easy to access since it is an added tool to the Powerpoint program. We have not had complaints from faculty members regarding not having it available when they need it.
Read full review There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review Performance Due to the aforementioned issues with Flash, it can be discouraging to get to the publishing stage and begin receiving error messages. Once we are able to move past that issue, we have great success with the performance of Adobe Presenter.
Read full review Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review Support Rating I think I pretty much answered this earlier....premium support is extremely expensive and online support can be difficult to navigate. Although, to be fair, when it comes to Presenter (compared to, say, Captivate), there isn't too frequent a need for support, since Presenter is a rather simple tool to use
Read full review As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read full review Implementation Rating If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review Alternatives Considered LMS365 and Adobe Presenter are not that much different, the major issue that we faced with LMS was that we had to integrate that with the SharePoint, for accessibility and that cases whole lot of confusions and keeping things clean as SharePoint was being used for file store and sharing within the company. Moving to Adobe Presenter was taken as it was independent platform and didn't have any dependency.
Read full review Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use
Crowdcast , and in cases where privacy is essential, I will use JitsiMeet.
Read full review Contract Terms and Pricing Model The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Read full review Scalability The program still seems to rely heavily on Adobe Flash even though the online community is moving away from it. When publishing, users will experience error messages regarding Flash, which can make it difficult to complete your work.
Read full review Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a
Breeze . There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review Professional Services Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review Return on Investment It will be safe to say that overall impact had been positive in regards to ROI Training costs have been reduced by a huge margin since we started using this tool. Time consumed in training staff is also decreased, as with Adobe Presenter training can be done remotely and are able to train different groups at the same time. Read full review It enables me to send and receive messages from my team members during video calls, handling online presentations. With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call. It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly. Read full review ScreenShots