What users are saying about

Zoom

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Top Rated
645 Ratings

Zoom

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Top Rated
645 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

Zoom

Zoom has, in my experience, performed well in multiple contexts ranging from personal use to large-scale business meetings. Its user-friendliness and quick setup make it ideal even for one-off calls between friends or colleagues; and its robust feature set (especially at the pro+ levels), capacity to facilitate many participants and recording functionality all make it a powerful tool at the corporate level. I cannot think of any scenarios where Zoom wouldn't be a great fit.
Brock Ross profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Zoom
8.6
High quality audio
Zoom
8.9
High quality video
Zoom
9.0
Low bandwidth requirements
Zoom
8.0

Screen Sharing

Zoom
8.9
Desktop sharing
Zoom
9.3
Whiteboards
Zoom
8.5

Online Meetings / Events

Zoom
8.5
Calendar integration
Zoom
8.7
Meeting initiation
Zoom
8.8
Integrates with social media
Zoom
7.5
Record meetings / events
Zoom
8.9
Slideshows
Zoom
8.8

Online Events Collaboration

Zoom
8.5
Live chat
Zoom
8.5
Audience polling
Zoom
8.5
Q&A
Zoom
8.4

Online Events Security

Zoom
8.7
User authentication
Zoom
8.7
Participant roles & permissions
Zoom
8.7
Confidential attendee list
Zoom
8.7

Pros

  • Record sessions
  • You can record your calls on your computer or in the cloud.
  • You can have multiple people talking on a call.
Andy Ryan profile photo

Cons

  • One default setting that I personally dislike is when a presenter shares their screen, it automatically opens to a full screen on my computer. If I'm using 1 monitor and am taking notes in another software on my computer, this can become frustrating as I have to quickly make the selection to exit out of the full screen so that I can also see my notes. Perhaps Zoom could create an integration with another note taking software (like Evernote) so that you could have a pop-out in the Zoom meeting to take notes and then have those sync to your note taking software automatically.
Alicia Gates, CPA profile photo

Likelihood to Renew

Zoom9.1
Based on 9 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

Zoom9.0
Based on 9 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Zoom8.5
Based on 7 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo

Implementation

Zoom8.8
Based on 4 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Zoom stacks up very favorably against the other Video Conferencing/ Web Meeting Software I have used int he past. It is a bonus that the free personal version has som much functionality & quality that it suits my requirements without requiring me to upgrade to the paid version. I have Zoom in my armory of such services that I use on a regular basis. I try to encourage clients to use it with me more.
Vince McConville profile photo

Scalability

Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

  • Save time & Money on not having to travel to meetings
  • Opened up the ability to service clients further afield
  • Already spending too much time in front of a screen though. :-( THe ease of use has meant not doing as many Face-2Face visits
Vince McConville profile photo

Pricing Details

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information