What users are saying about
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Top Rated
4506 Ratings

Zoom

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Top Rated
4506 Ratings
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Score 8.4 out of 100

Feature Set Ratings

Performance & Compatibility of Online Events Software

8.2

Zoom

82%

High quality audio

8.5
85%
690 Ratings

High quality video

8.5
85%
692 Ratings

Low bandwidth requirements

7.4
74%
614 Ratings

Mobile support

8.4
84%
94 Ratings

Screen Sharing

8.5

Zoom

85%

Desktop sharing

8.9
89%
685 Ratings

Whiteboards

8.0
80%
450 Ratings

Online Meetings / Events

8.4

Zoom

84%

Calendar integration

8.5
85%
613 Ratings

Meeting initiation

8.6
86%
672 Ratings

Integrates with social media

7.8
78%
293 Ratings

Record meetings / events

8.7
87%
646 Ratings

Slideshows

8.2
82%
465 Ratings

Online Events Collaboration

8.4

Zoom

84%

Live chat

8.7
87%
587 Ratings

Audience polling

8.1
81%
379 Ratings

Q&A

8.3
83%
424 Ratings

Online Events Security

8.3

Zoom

83%

User authentication

8.3
83%
503 Ratings

Participant roles & permissions

8.4
84%
556 Ratings

Confidential attendee list

8.2
82%
393 Ratings

Attribute Ratings

Likelihood to Recommend

8.7

Zoom

87%
706 Ratings

Likelihood to Renew

9.5

Zoom

95%
15 Ratings

Usability

8.8

Zoom

88%
37 Ratings

Availability

10.0

Zoom

100%
2 Ratings

Performance

10.0

Zoom

100%
2 Ratings

Support Rating

8.4

Zoom

84%
51 Ratings

Implementation Rating

10.0

Zoom

100%
14 Ratings

Contract Terms and Pricing Model

7.8

Zoom

78%
14 Ratings

Product Scalability

10.0

Zoom

100%
1 Rating

Professional Services

9.1

Zoom

91%
8 Ratings

Likelihood to Recommend

Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Randy Palmer | TrustRadius Reviewer

Pros

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Muhammad Hossain | TrustRadius Reviewer

Cons

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Likelihood to Renew

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Zoom

Zoom 8.8
Based on 37 answers
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
Bart Harris | TrustRadius Reviewer

Reliability and Availability

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Zoom

Zoom 8.4
Based on 51 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Sarah Martin | TrustRadius Reviewer

Contract Terms and Pricing Model

Zoom

Zoom 7.8
Based on 14 answers
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
Brandon Losover | TrustRadius Reviewer

Scalability

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Professional Services

Zoom

Zoom 9.1
Based on 8 answers
Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
Santanu Sen | TrustRadius Reviewer

Return on Investment

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Aurpa Fiza | TrustRadius Reviewer

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