Zoom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zoom
Score 8.3 out of 10
N/A
Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
$5
per month per license
Pricing
Zoom
Editions & Modules
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Zoom
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Zoom
Considered Both Products
Zoom
Chose Zoom
Zoom outpaces most of the other companies by miles. Teams is a 2nd but it's not even close. Cost of Zoom for longer meetings, more features might turn people off - but it shouldn't because of the actual features and integration (neat bar, Zoom rooms in 365, etc) - others may …
Chose Zoom
the ease of use of Zoom is better - everyone seems to be familiar with Zoom and not necessarily the other two.
Chose Zoom
With Zoom, the audio and video quality surpasses the quality of Microsoft Teams and Google Meet. The biggest benefit of Zoom is screen share. You can select which tabs you want to show your audience and once your screen is shared, you can still view the video of others in the …
Chose Zoom
I started using Zoom after COVID-19 and was a great experience in comparison to Skype. It helps a user to easily add any prospect client or team member anywhere around the globe through a single link from browser without a chat invite
In comparison to Google Meet you can record …
Chose Zoom
Users did not like the Jabber chat...found it hard to use and un reliable on mobile.
Chose Zoom
Zoom seems very user-friendly and reliable. The call routing has worked well for us, and we use it often for meetings.
Chose Zoom
I would say that Webex is almost similar to Zoom in regards to the enhancements and usage. The UI of Webex is a bit simpler. Whereas the zoom UI has a lot of information and a first-time user might need some time to get used to it. Zoom is way very inferior to GoToMeeting
Chose Zoom
Video quality and Service reliability were the two main features we chose to use Zoom over MS Teams. We were a Microsoft 365 organisation which included Teams as part of our licensing but we chose Zoom over it
Chose Zoom
Zoom has the best performance in terms of hosting meeting with large number of participate.
Zoom's UI design is more intuitive and user-friendly.
Chose Zoom
Zoom is a versatile and reliable video conferencing platform that has become a go-to tool for remote communication and collaboration. Zoom is a popular video conferencing platform that offers a wide range of features including screen sharing, virtual backgrounds, and recording …
Chose Zoom
No competition, Zoom is well below standards in functionality and much more expensive. Also, it requires a contract where the others is pay as you go on a monthly basis. The phone conversation is clear. No problem with connectivity. The international feature is still about …
Chose Zoom
Zoom is way lighter than MS Teams - especially on Mac ecosystem. Participants management is also more clear on Zoom.
Zoom handles numerous participants on the call better than Google Meet.
Zoom does not require dedicated account to log in (unlike Google Meet or MS Teams).
Chose Zoom
We actually use both Teams and Zoom. We mainly use Zoom for meetings with people outside our organization. We regularly host meetings and conferences. It has made things a lot easier for us. It is a universal platform that everyone can use with little to no issues.
We like the …
Chose Zoom
Zoom is way better in video conferencing, desktop sharing and stability. Also having the ability to create rooms, so you can divide your team during the meeting to work on several projects is great! Also for me to be able to draw in order to explain or highlight on desktop …
Chose Zoom
Zoom over Webex, while nothing against Webex, Zoom is much easier to understand and use right out of the gate. It provides simple functionality for a nice, clean video conference and also has the bandwidth that we needed to host a lot of people (500+) while Webex could not …
Chose Zoom
Low cost and improve quality when you have several participants.
Multi platform support is also amazing for this tool, no mater if we are talking about PC or MAC, Windows or Linux, Zoom can be easily be used.
Support provided by the vendor is also an incredible key feature of …
Chose Zoom
Zoom is great for meetings with large groups. It's easy to see and keep track of attendees, handle the controls as needed, and share your screen.
Chose Zoom
The main core reason why we are still choosing Zoom its because of the large-list feature. With Google Meet we have the limitation of potential attendees to the meeting, that results in a big issue for meetings where we need to involve large portions or the whole company.
Chose Zoom
Our concern was easy to use platform and simple User Interface. We found Zoom standing top of the three we evaluated.
Chose Zoom
Zoom is much better than using a source such as Vonage for business meeting solutions. The main reason would be Vonage has limits and can't always function properly when using a government computer. In those situations, one would need to use a mobile device. When it comes to …
Chose Zoom
We use Zoom for the specific use cases mentioned because it seems to be the best tool for those use cases. Other tools are in use for other use cases in our enterprise, as well as because of the pricing structure for the tool.
Chose Zoom
Zoom is the most popular and secure software. There is excellent audio and video quality for the meetings and webinars I attend. Especially in this time of the pandemic, when everything is almost online. Zoom has tools needed for the conference, like online chats.
Chose Zoom
Skype for Business had reliability issues and we often experienced poor quality audio and/or video. For a while, we tried using it with a large number of participants (50+) and encountered some bandwidth/quality issues. We haven't had any of these issues with Zoom.
Chose Zoom
Zoom stands well on their competitors, time to time improvements on user interface. Adding more features like screen sharing and VOIP works great. Their customer support is very good.
Chose Zoom
I don't like social media for recording pieces of training because they don't have a good share feature. Zoom is superior in the ways you can share your screen, video, and your phone. Plus being able to have filters and backgrounds makes things look more professional. I would …
Top Pros
Top Cons
Features
Zoom
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Zoom
7.6
709 Ratings
7% below category average
High quality audio8.2703 Ratings
High quality video8.2705 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Zoom
8.0
698 Ratings
2% below category average
Desktop sharing8.8697 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Zoom
7.9
703 Ratings
1% below category average
Calendar integration7.9626 Ratings
Meeting initiation8.2685 Ratings
Record meetings / events8.2659 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Zoom
7.8
614 Ratings
2% below category average
Live chat8.3596 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Zoom
7.7
590 Ratings
2% above category average
User authentication7.5511 Ratings
Participant roles & permissions7.7564 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Zoom
6.6
13 Ratings
22% below category average
Hosted PBX6.05 Ratings
Multi-level Interactive Voice Response (IVR)6.38 Ratings
Directory of employee names7.511 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Zoom
7.2
17 Ratings
14% below category average
Answering rules7.79 Ratings
Call recording8.216 Ratings
Call park6.311 Ratings
Call screening7.511 Ratings
Message alerts7.012 Ratings
Business SMS/External Messaging6.26 Ratings
Voicemail Transcription7.410 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Zoom
7.7
17 Ratings
11% below category average
Mobile app for iOS7.417 Ratings
Mobile app for Android8.110 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Zoom
6.1
7 Ratings
25% below category average
Centralized communications management5.96 Ratings
Team messaging5.97 Ratings
Team document sharing6.77 Ratings
Call and meeting analytics5.97 Ratings
Best Alternatives
Zoom
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.5 out of 10
All AlternativesView all alternatives
User Ratings
Zoom
Likelihood to Recommend
7.7
(725 ratings)
Likelihood to Renew
6.9
(17 ratings)
Usability
9.3
(38 ratings)
Availability
10.0
(1 ratings)
Performance
10.0
(1 ratings)
Support Rating
9.0
(36 ratings)
Implementation Rating
10.0
(8 ratings)
Configurability
7.0
(1 ratings)
Contract Terms and Pricing Model
7.9
(13 ratings)
Ease of integration
10.0
(1 ratings)
Product Scalability
10.0
(1 ratings)
Professional Services
9.2
(8 ratings)
Vendor post-sale
10.0
(1 ratings)
Vendor pre-sale
10.0
(1 ratings)
User Testimonials
Zoom
Likelihood to Recommend
Zoom
In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
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Pros
Zoom
  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
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Cons
Zoom
  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
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Likelihood to Renew
Zoom
Zoom's existing functionalities are already addressing most of my needs that why i might not renew it. In future i might suggest my company for a paid plan of Zoom to avoid the trial bracket for 1 hour. All other features are up to the mark and fulfill my requirements for the meetings
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Usability
Zoom
Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
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Reliability and Availability
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
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Performance
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
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Support Rating
Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
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Implementation Rating
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
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Contract Terms and Pricing Model
Zoom
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
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Scalability
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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Professional Services
Zoom
The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
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Return on Investment
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
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ScreenShots