Zoom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zoom
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
Zoom
Editions & Modules
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Zoom
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Zoom
Considered Both Products
Zoom
Chose Zoom
Best features are available for free of cost. it is well suited for our business and all, so we opt this as our primary source
Chose Zoom
Zoom is the only one that just works. No need for technical support. We can simply conduct our business.
Chose Zoom
I wouldn't say I like Teams; it's complicated, and it lacks functionality; often, clients use Teams, so im forced to use it, but during meetings, I end up sending them Zoom links so we can continue on Zoom.
Chose Zoom
Zoom offers more control over settings and has an easier interface for admin-level data management. You can access all settings, accounts, and recordings, in one place.
Chose Zoom
My computer doesn't spit the dummy using Zoom.
Interestingly, I am doing a course that comes with a Microsoft 365 account. We still meet using Zoom, because everyone can access it.
Chose Zoom
One of the best thing which differentiates Zoom with any other competitor is its Features and Quality. It beats others always. Actually, I'm using Zoom since 2020 and I feel in comparisons of any thing like features and Quality, Zoom performs well than others. According to me …
Chose Zoom
I think the breakout rooms and surveys are better quality, and the recordings - PARTICULARLY with Summary and Companion added in - make the best record keeping in the business.
Chose Zoom
Zoom is much easier to use and doesn't require complex means of signing in like Mircosoft does and has led to several members of my team complaining consistently due to this issue they experience with Teams
Chose Zoom
We've selected Zoom because it integrates easily with our CRM and allowed to port our phone number. Unfortunately, their billing and tech support are really bad.
Chose Zoom
Zoom is far better than Webex as the mobile app is better, screen layout is better, screen sharing is better, slide show sharing is better, etc. Zoom makes our business more efficient as well as saves out team time driving in for an in person staff meeting. Zoom for the win!
Chose Zoom
The only reason why my company uses Zoom is because the company-wide meeting is too large to continue using Google Meet. Thankfully, this is not often.
Chose Zoom
Zoom is easier to configure than teams but has basically the same features. The main reason we went with teams was it is part of micorsoft365 and integrates well with other micorsoft products. At the time we needed a quickly configureable system to get in touch with remote …
Chose Zoom
We actually use both Teams and Zoom. We mainly use Zoom for meetings with people outside our organization. We regularly host meetings and conferences. It has made things a lot easier for us. It is a universal platform that everyone can use with little to no issues.
We like the …
Chose Zoom
With Zoom, the audio and video quality surpasses the quality of Microsoft Teams and Google Meet. The biggest benefit of Zoom is screen share. You can select which tabs you want to show your audience and once your screen is shared, you can still view the video of others in the …
Chose Zoom
Zoom seems very user-friendly and reliable. The call routing has worked well for us, and we use it often for meetings.
Chose Zoom
I would say that Webex is almost similar to Zoom in regards to the enhancements and usage. The UI of Webex is a bit simpler. Whereas the zoom UI has a lot of information and a first-time user might need some time to get used to it. Zoom is way very inferior to GoToMeeting
Chose Zoom
Video quality and Service reliability were the two main features we chose to use Zoom over MS Teams. We were a Microsoft 365 organisation which included Teams as part of our licensing but we chose Zoom over it
Chose Zoom
Zoom has the best performance in terms of hosting meeting with large number of participate.
Zoom's UI design is more intuitive and user-friendly.
Chose Zoom
Zoom is a versatile and reliable video conferencing platform that has become a go-to tool for remote communication and collaboration. Zoom is a popular video conferencing platform that offers a wide range of features including screen sharing, virtual backgrounds, and recording …
Chose Zoom
No competition, Zoom is well below standards in functionality and much more expensive. Also, it requires a contract where the others is pay as you go on a monthly basis. The phone conversation is clear. No problem with connectivity. The international feature is still about …
Chose Zoom
Zoom is way lighter than MS Teams - especially on Mac ecosystem. Participants management is also more clear on Zoom.
Zoom handles numerous participants on the call better than Google Meet.
Zoom does not require dedicated account to log in (unlike Google Meet or MS Teams).
Chose Zoom
Zoom is way better in video conferencing, desktop sharing and stability. Also having the ability to create rooms, so you can divide your team during the meeting to work on several projects is great! Also for me to be able to draw in order to explain or highlight on desktop …
Chose Zoom
Zoom over Webex, while nothing against Webex, Zoom is much easier to understand and use right out of the gate. It provides simple functionality for a nice, clean video conference and also has the bandwidth that we needed to host a lot of people (500+) while Webex could not …
Chose Zoom
Low cost and improve quality when you have several participants.
Multi platform support is also amazing for this tool, no mater if we are talking about PC or MAC, Windows or Linux, Zoom can be easily be used.
Support provided by the vendor is also an incredible key feature of …
Chose Zoom
Zoom is great for meetings with large groups. It's easy to see and keep track of attendees, handle the controls as needed, and share your screen.
Top Pros
Top Cons
Features
Zoom
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Zoom
7.2
713 Ratings
11% below category average
High quality audio7.7707 Ratings
High quality video7.6709 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Zoom
7.5
703 Ratings
6% below category average
Desktop sharing8.1702 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Zoom
7.5
708 Ratings
6% below category average
Calendar integration7.5631 Ratings
Meeting initiation7.9690 Ratings
Record meetings / events7.7663 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Zoom
7.3
617 Ratings
5% below category average
Live chat7.5599 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Zoom
7.2
595 Ratings
4% below category average
User authentication6.8515 Ratings
Participant roles & permissions7.0568 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Zoom
6.2
19 Ratings
27% below category average
Hosted PBX5.811 Ratings
Multi-level Interactive Voice Response (IVR)5.713 Ratings
Directory of employee names7.115 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Zoom
7.1
22 Ratings
14% below category average
Answering rules7.012 Ratings
Call recording8.319 Ratings
Call park6.312 Ratings
Call screening6.912 Ratings
Message alerts6.716 Ratings
Business SMS/External Messaging7.18 Ratings
Voicemail Transcription7.512 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Zoom
7.7
22 Ratings
11% below category average
Mobile app for iOS8.320 Ratings
Mobile app for Android7.115 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Zoom
6.0
14 Ratings
22% below category average
Centralized communications management5.411 Ratings
Team messaging5.812 Ratings
Team document sharing7.112 Ratings
Call and meeting analytics5.712 Ratings
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Zoom
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User Ratings
Zoom
Likelihood to Recommend
7.1
(733 ratings)
Likelihood to Renew
4.1
(16 ratings)
Usability
6.8
(39 ratings)
Availability
10.0
(1 ratings)
Performance
9.0
(2 ratings)
Support Rating
4.1
(39 ratings)
Implementation Rating
9.6
(7 ratings)
Configurability
7.0
(1 ratings)
Contract Terms and Pricing Model
7.9
(13 ratings)
Ease of integration
10.0
(1 ratings)
Product Scalability
10.0
(1 ratings)
Professional Services
9.2
(8 ratings)
Vendor post-sale
10.0
(1 ratings)
Vendor pre-sale
10.0
(1 ratings)
User Testimonials
Zoom
Likelihood to Recommend
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
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Likelihood to Renew
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
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Usability
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
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Reliability and Availability
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
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Performance
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
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Support Rating
Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
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Implementation Rating
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
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Contract Terms and Pricing Model
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
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Scalability
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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Professional Services
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
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Return on Investment
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
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ScreenShots