What users are saying about
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Top Rated
751 Ratings

Zoom

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Top Rated
751 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Zoom

Great use case: If you hold multiple meetings (5+) every week with people that you can’t easily meet in person (e.g. if you do a lot of business over the phone), Zoom is worth the price.
Great use case: If you regularly do presentations (slide decks, videos, pitches) over the phone or video call, Zoom makes this process very simple (screen-sharing, whiteboarding, chatting).
Great use case: If you expect people to either call in or join by a computer in the same meeting, Zoom makes it really easy to combine people joining by phone and computer.
Bad use case: If you only do a few phone or video calls a week, you’d probably be okay with a free solution like Google Hangouts (not worth paying for the additional Zoom features).
Bad use case: If you have to share lots of files back and forth throughout a meeting, I prefer using a third-party solution WHILE I’m on the Zoom call (i.e. I will share files via Slack or email while I’m on Zoom, rather than use Zoom’s file share feature).
Andrew Pagels profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Zoom
8.6
High quality audio
Zoom
8.9
High quality video
Zoom
9.0
Low bandwidth requirements
Zoom
8.0

Screen Sharing

Zoom
8.8
Desktop sharing
Zoom
9.3
Whiteboards
Zoom
8.4

Online Meetings / Events

Zoom
8.5
Calendar integration
Zoom
8.7
Meeting initiation
Zoom
8.7
Integrates with social media
Zoom
7.6
Record meetings / events
Zoom
8.8
Slideshows
Zoom
8.8

Online Events Collaboration

Zoom
8.5
Live chat
Zoom
8.6
Audience polling
Zoom
8.4
Q&A
Zoom
8.4

Online Events Security

Zoom
8.6
User authentication
Zoom
8.7
Participant roles & permissions
Zoom
8.6
Confidential attendee list
Zoom
8.5

Pros

Zoom

  • I’ve tried many different video call products (Google Hangouts, Appear.in, Uber Conference), and Zoom has been significantly higher-quality and more reliable. I very rarely have a call drop or have trouble with hearing people on Zoom calls.
  • Zoom has recently released a Chrome extension, which is a super convenient way to quickly start and schedule meetings. I enjoyed Appear.in for this reason, but the quality was too low. This is valuable for me as a project manager - I am able to quickly schedule Zoom meetings without leaving my current workflow (i.e. I can stay in Google Drive, Hubspot, Google Calendar, Gmail, or wherever else I am working and easily schedule a Zoom call).
  • Zoom’s “breakout room” feature is hugely valuable for the interactive client workshops we run. You can easily split multiple users into separate breakout rooms, then easily re-combine all participants back together in real time. I use this feature to facilitate design thinking workshops.
  • I use Zoom’s “copy the invitation” feature many times a day – I have very rarely had people I’m connecting with have any trouble joining the call, because the invitation has all of the information they need to easily connect, regardless of whether they are connecting by computer or by phone.
Andrew Pagels profile photo

Cons

Zoom

  • Zoom has a LOT of functionality that I’ve never used (Polling, Whiteboard, Remote Control, et cetera). These features are buried within the “Settings” screens in Zoom. I think they could do a better job of suggesting features to users – perhaps giving little pop-ups or some kind of onboarding guide to show additional functionality of Zoom.
  • I don’t like that you have to download the Zoom app on your computer to use it. It is a fairly clunky user experience compared with some of the other solutions on the market (e.g. Appear.in allows you to create and join a meeting right from the URL bar).
  • I wish Zoom had more integration capabilities. I have started using the integration with Google Calendar and really like it. I would like more options to integrate the Zoom calls – especially 1) an automatic “save to Google Drive” (rather than just to Zoom or just to my computer), and 2) integrations with transcription services (e.g. Otter.ai) to easily create transcriptions from meetings.
Andrew Pagels profile photo

Likelihood to Renew

Zoom

Zoom 9.5
Based on 11 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

Zoom

Zoom 9.3
Based on 11 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Zoom

Zoom 8.9
Based on 10 answers
Literally, we could not be happier. As an early adopter of the phone service we've had a few issues along the way and the support team has been right there to assist and follow up to be sure we got everything we needed.
Kevin King profile photo

Implementation

Zoom

Zoom 9.5
Based on 5 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Zoom

I’ve tried Google Hangouts, appear.in, Uber Conference, Skype.
Zoom seems to be significantly higher-quality and more reliable than these other products. I very rarely have a call drop or have trouble with hearing people on Zoom calls.
appear.in was my favorite in terms of ease of setting up a meeting. I used it much more when our company had a team Slack portal. You didn’t have to navigate to an app just to schedule a meeting, you could just type in appear.in/companyname into the URL bar to start a meeting. There are a few more steps to starting a meeting with Zoom.
Zoom is much better for companies and teams that do lots of video calls. I never figured out how to do a recording with other products.
Zoom is a bit more feature-heavy than Hangouts or Uber Conference. It is a little bit harder to get used to, but once you know how to use it, there are much more options for customizing your video call workflow and functionality. The complexity is worth the value we get out of it.
If you are a single user, or rarely do video calls (less than 2 a week), I would probably use a simpler, free solution.
Andrew Pagels profile photo

Scalability

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Zoom

  • It's allowed a more personal touch and correspondence with clients. Putting a face behind a phone call or an email.
  • Using screenshare helps clear up the communication so both parties are getting the right data so we can either supply what the client is looking for or assist with what's not working for them.
Eric Weiss profile photo

Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

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