What users are saying about

Zoom

Top Rated
561 Ratings

Zoom

Top Rated
561 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

Zoom

Honestly, Zoom is such an improvement over our previous provider's service, no one has complained. I don't have any idea where its use would be inappropriate or inadequate. Zoom serves us very well. We're extremely happy with the service, support, and pricing. We have more than 100 users and a record of no complaints is significant.
Kenneth Hess profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Zoom
8.6
High quality audio
Zoom
8.9
High quality video
Zoom
9.0
Low bandwidth requirements
Zoom
7.9

Screen Sharing

Zoom
9.0
Desktop sharing
Zoom
9.3
Whiteboards
Zoom
8.6

Online Meetings / Events

Zoom
8.6
Calendar integration
Zoom
8.7
Meeting initiation
Zoom
8.7
Integrates with social media
Zoom
7.8
Record meetings / events
Zoom
9.0
Slideshows
Zoom
8.8

Online Events Collaboration

Zoom
8.6
Live chat
Zoom
8.5
Audience polling
Zoom
8.7
Q&A
Zoom
8.6

Online Events Security

Zoom
8.6
User authentication
Zoom
8.6
Participant roles & permissions
Zoom
8.7
Confidential attendee list
Zoom
8.7

Pros

  • Zoom has a really nice user interface that I find simple to use.
  • The connection to Zoom has been very stable in my experience.
  • Zoom works really well on both Mac and PC. I've also heard it runs pretty well on Linux (I do not have any experience with the Linux version).
Eric Weiss profile photo

Cons

  • I may not be seeing it in the app, but I would love if Zoom was able to provide details about what kind of device someone is using when I try to support them. Examples include what version of a browser someone is using, what OS they're running - anything that prevents me from having to ask the same questions over and over again.
Eric Weiss profile photo

Likelihood to Renew

Zoom9.1
Based on 9 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

Zoom9.1
Based on 8 answers
Zoom has been by far the easiest web conference tool for our internal employees and for our customers to use. Customers who've never used it find it extremely intuitive, and they've all loved Zoom! By clicking the Zoom link, you're automatically launched into the session after the Zoom app installs. There's no confusion in joining or leaving sessions, sharing/unsharing your screen, etc.!
Michael Kim profile photo

Reliability and Availability

Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Zoom8.5
Based on 7 answers
Anytime I had an issue I was able to find a solution to resolve it. Their online documents are easy to follow and use.
Rachel Hudish profile photo

Implementation

Zoom8.6
Based on 4 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

I've used it when asked to participate in other meetings. The login interface isn't as clean and simple as Zoom. If I remember correctly, the user interface for Zoom is just easier.
Robbin Block profile photo

Scalability

Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

  • Definitely saves a ton of time.
  • Clients love seeing what I'm talking about, rather than me explaining something they can't see or that they find difficult to follow along with on their screens. Sharing is caring!
Robbin Block profile photo

Pricing Details

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information