What users are saying about
148 Ratings
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52 Ratings
148 Ratings
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Score 8.4 out of 100

FoxitPhantom PDF

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52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers | TrustRadius Reviewer

FoxitPhantom PDF

If you are looking for a cheaper replacement to Adobe Acrobat, this is the product for you. It does just about everything Acrobat does and some of the similar features work even better on FoxitPhantom. The ribbon UI on the software is similar to the Microsoft Office suite products, so it is an easy transition to make.
Anonymous | TrustRadius Reviewer

Pros

Adobe Sign

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
Anonymous | TrustRadius Reviewer

FoxitPhantom PDF

  • In my experience, FoxitPhantom can do everything that its better known pdf software competitor can do but it does it for a much better price.
  • Arranging pages, deleting pages, or merging documents is super easy.
  • I much prefer to "print to pdf" instead of printing out hard copies of documents. This software makes saving straight to pdf a breeze.
Anonymous | TrustRadius Reviewer

Cons

Adobe Sign

  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
Alaina Jones | TrustRadius Reviewer

FoxitPhantom PDF

  • One thing that can be a problem for some users is that at least when running on Windows 10 you can easily find yourself opening PDF files with Microsoft Edge when what you really want is to use Foxit. Somehow Edge overrides the default reader for PDF files and you need to know how to set your default program and do it manually. This is not a particular problem of Foxit but it would be nice to prevent Edge from overtaking the PDF files.
  • Foxit does so many things that it takes time to get familiar with all the small icons that are pretty much everywhere around your interface. You have this tiny quick access tool bar on the top left and some others on the top right, then a couple more on the lower middle. The only problem that I see is that they are tiny and I understand that we all want to maximize the working area on the screen but there could be an option to make them bigger.
  • One downside for some users is that you need to be logged in to your user. I mentioned this as an advantage because it gives you all the connectivity but on the other hand if you don't have internet access or you want to work as a stand-alone user it may be complicated.
Julián González | TrustRadius Reviewer

Likelihood to Renew

Adobe Sign

Adobe Sign 10.0
Based on 25 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs | TrustRadius Reviewer

FoxitPhantom PDF

No score
No answers yet
No answers on this topic

Usability

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
Anonymous | TrustRadius Reviewer

FoxitPhantom PDF

FoxitPhantom PDF 6.7
Based on 2 answers
Foxit Phantom is pretty easy to use, but it is not as intuitive as the latest Adobe PDF products. Although the initial transition across the organization was filled with negative reactions, I think that over a few months, all departments were able to adapt to the new software and feel like they could find what they need within the tool.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Adobe Sign

Adobe Sign 8.4
Based on 6 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
Anonymous | TrustRadius Reviewer

FoxitPhantom PDF

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 8.5
Based on 4 answers
It is pretty fast to upload a document and get it out the door.
Anonymous | TrustRadius Reviewer

FoxitPhantom PDF

FoxitPhantom PDF 10.0
Based on 1 answer
FoxitPhantom PDF integrates very well with the Microsoft Office products, which is where I found I use this the most. It performs about as well as can be expected, without any out of place latency. Whether it be merging, deleting, editing or rearranging pages, its performance holds up even with larger documents.
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Sign

Adobe Sign 7.9
Based on 25 answers
The 1 Level support is very poor, the response time after initial contact in most of the cases is very poor. Support engineers do not have a good knowledge of anything else except their topic. For example, you need to talk maybe to two support engineers if you have a question with the Admin Console or the user interface, a third one for making workflows or another one for actual setup.
Dieter Hovorka | TrustRadius Reviewer

FoxitPhantom PDF

FoxitPhantom PDF 8.8
Based on 12 answers
I haven't personally had interaction with the customer support from FoxitPhantom, however based on conversations I have had with members in the organization, I was given positive feedback. Their website has a lot of information and tutorials. If you need to contact them, they are quick to respond. User manuals are readily available.
Anonymous | TrustRadius Reviewer

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton | TrustRadius Reviewer

FoxitPhantom PDF

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Sign

Adobe Sign 8.0
Based on 10 answers
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Jessie Mead | TrustRadius Reviewer

FoxitPhantom PDF

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Sign

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
Anonymous | TrustRadius Reviewer

FoxitPhantom PDF

FoxitPhantom PDF works just as well for a fraction of the price, and I feel more secure not using an adobe product on my computer. While the feature sets are very similar Foxit is both easier to use personally and easier to teach to new employees. We used Adobe for several years and it was always viewed as a necessary evil.
Jeremiah Alexander | TrustRadius Reviewer

Return on Investment

Adobe Sign

  • Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
  • Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
Michael Young | TrustRadius Reviewer

FoxitPhantom PDF

  • Great cost when compared to similar software. Almost half!
  • I can buy twice as many seats of this software. So glad I found it and tried it.
  • 30 day trials have been great to get a user up and running while I process the purchase order.
Anonymous | TrustRadius Reviewer

Pricing Details

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FoxitPhantom PDF

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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