What users are saying about
102 Ratings
2 Ratings
102 Ratings
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Score 7.8 out of 101
2 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

Sertifi

When you can get approval for a deal but not payment right away, and it worked seamlessly with Salesforce.
Adam Harless profile photo

Pros

  • Instant emails and confirmations are a huge plus for me. I know that something is sent or when it is signed. The emails let me know and I can immediately download and print the signed copy for my paper records.
  • Easy filling of forms helps keep me moving quickly. I can open a document I've created and Adobe Sign will go through and detect where there are spaces for form filling. This lets me work quickly by filling in the blanks or marking them for the signer.
  • Streamlined for my clients. They love the ease that they can click through and sign and initial the contract or fill in any sections that they have to add text too. This shows them a level of professionalism in a saturated market to let them feel confident in their choice of a high quality photographer.
Caitlyn Weathers profile photo
  • Simple solution to a relatively simple problem, the best kind of tool.
  • Quick implementation.
  • Low Cost
Adam Harless profile photo

Cons

  • The document "send" process has several steps. There are about 10 fields you fill in before you move to the next page to position the signature boxes on the actual document. If you forget or miss-fill one of the the fields, you cannot go back. You have to start over.
  • The history log does not keep track of the reminders you send.
No photo available
  • Didn't have a big enough use case to really come up against Sertifi's limits.. it did everything we needed it to do.
Adam Harless profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Sign9.2
Based on 8 answers
It has a lot of great features but some things are not clear on how to set up and printing signed forms once completed is time consuming.
Lori Diggs profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available
No score
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Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
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Support

Adobe Sign8.0
Based on 6 answers
They have improved this in the latter half of 2012 adding more online help which they didn't have previously. With regards to the support by a person, sometimes answers seem delayed but again this has improved in the latter half of 2012. 2013 Update:Support has improved over the last year as has the downtime however there still is some downtime; more than there should be if they have full data center redundancy, which they should but I don't know if they do. I still don't have access to what appears to be a support portal however that is likely due to my support level
No photo available
No score
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Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
Make sure you set aside enough time to get properly trained on the system. We needed to act quickly on our initial use of this product and I did not have the time to go through all the proper training so it was basically go in and learn. I think it would have been much easier had I been given the time by the company to learn everything first.
Lori Diggs profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
No photo available
PandaDoc, DocuSign. Honestly they all seem to work for what we were looking for, but Sertifi was a good price and an easy implementation, our use case was probably too basic to really find holes in any of the products in the space because they all seemed to be able to handle the basics that we needed.
Adam Harless profile photo

Return on Investment

  • Saved a lot of time in tracking signatures for policy acknowledgements.
  • Ease of access for employees to sign off on form.
  • Don't have to wait for someone to create the form for us. Can have form created and out in a matter of minutes.
  • Only negative is the amount of time it takes to print off acknowledgments once they come in. It would be fantastic if there was a print all feature (form and audit).
Lori Diggs profile photo
  • Able to more quickly close deals, spend less time on sales reps hounding people to pay.
Adam Harless profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sertifi

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details