What users are saying about

ADP Enterprise eTIME

56 Ratings
Score 6.6 out of 101

SherpaDesk

3 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

ADP Enterprise eTIME

Well suited for situations in which individuals may be largely self-monitored and need to log irregular hours for company records. Also well suited for situations in which individuals may hold multiple positions within an organization.
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SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
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Feature Rating Comparison

Incident and problem management

ADP Enterprise eTIME
SherpaDesk
8.5
Organize and prioritize service tickets
ADP Enterprise eTIME
SherpaDesk
9.1
Subscription-based notifications
ADP Enterprise eTIME
SherpaDesk
9.1
ITSM collaboration and documentation
ADP Enterprise eTIME
SherpaDesk
6.8
Ticket creation and submission
ADP Enterprise eTIME
SherpaDesk
8.8
Ticket response
ADP Enterprise eTIME
SherpaDesk
8.8

Self Help Community

ADP Enterprise eTIME
SherpaDesk
7.3
External knowledge base
ADP Enterprise eTIME
SherpaDesk
5.5
Internal knowledge base
ADP Enterprise eTIME
SherpaDesk
9.1

Multi-Channel Help

ADP Enterprise eTIME
SherpaDesk
9.1
Customer portal
ADP Enterprise eTIME
SherpaDesk
9.1
Email support
ADP Enterprise eTIME
SherpaDesk
9.1
Help Desk CRM integration
ADP Enterprise eTIME
SherpaDesk
9.1

Pros

  • Ability to clock hours without a physical time clock/punchcard -- great for jobs like tutoring, which may not have a central meeting location
  • Ability to clock hours for multiple positions in different departments across an organization -- one paycheck, even though I had multiple supervisors and different pay rates
No photo available
  • Can create ticket via e-mail
  • Good reporting capabilties
  • Mobile application
  • Free for one person
Cengiz Ucar profile photo

Cons

  • The setup is difficult for administers.
  • Mapping the pay rules to the accrual profiles, pay codes, etc., is hard to administer as well.
  • The consultants at ADP do not know the system well in some cases so getting help with setup and issues can be difficult.
No photo available
  • Will load slow sometimes
  • Could have more knowledge base articles
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Likelihood to Renew

ADP Enterprise eTIME10.0
Based on 1 answer
Already using product and I have been happy with the results.
Christina O'Steen profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Enterprise eTIME5.0
Based on 1 answer
In some ways, the flexibility of eTime makes it much more usable than some time card systems. I can log my own hours at my convenience (as long as it is during the pay period), and eTime sends me a reminder email 24 hours before the cut-off for each pay period. I can log hours for multiple positions using particular pay codes, although there is no way for me to save frequently used or "my" pay codes -- adding this feature would be a much-appreciated improvement to eTime's usability. Juggling multiple pay codes within the current system, however, is cumbersome. There can also be problems if an incorrect or overlapping hour is accidentally entered and saved -- certain fields turn red and are difficult to adjust, often requiring the help of a software administrator. Correcting other errors and entering historical hours is extremely difficult, and the software does not work well on some browsers (and it is unattractive when I have been able to get it to work)
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No score
No answers yet
No answers on this topic

Alternatives Considered

This is the only time & attendance system we've used so far but will be moving to WorkDay time & attendance within the next year.
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When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment

  • The system allows our employees to quickly record their time so that they can focus on their day-to-day jobs.
  • The system allows our managers to quickly approve time cards.
  • ADP Enterprise eTime does not have a sufficient query function to enable employers to easily create/schedule reports that the business needs. ADP charges high fees for custom reports.
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  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar profile photo

Pricing Details

ADP Enterprise eTIME

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call for details
ADP Enterprise eTIME Editions & Modules
ADP Enterprise eTIME
Edition
ADP Vantage HCM Time
Call for details
ADP Global Time and Labor Management
Call for details
ADP Workforce Now Enhanced Time
Call for details
ADP Vantage HCM Time
Call for details
Additional Pricing Details
Pricing is based on a per employee model. Billing is monthly, based on a subscription model.

SherpaDesk

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SherpaDesk Editions & Modules
SherpaDesk
Edition
1st Tech Free
$01
Adventure Package
$391
1. per agent
Additional Pricing Details