What users are saying about
61 Ratings
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Score 6.7 out of 101
3 Ratings
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Score 8 out of 101

Likelihood to Recommend

ADP Enterprise eTIME

Well suited for situations in which individuals may be largely self-monitored and need to log irregular hours for company records. Also well suited for situations in which individuals may hold multiple positions within an organization.
No photo available

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar profile photo

Feature Rating Comparison

Incident and problem management

ADP Enterprise eTIME
SherpaDesk
8.5
Organize and prioritize service tickets
ADP Enterprise eTIME
SherpaDesk
9.1
Subscription-based notifications
ADP Enterprise eTIME
SherpaDesk
9.1
ITSM collaboration and documentation
ADP Enterprise eTIME
SherpaDesk
6.8
Ticket creation and submission
ADP Enterprise eTIME
SherpaDesk
8.9
Ticket response
ADP Enterprise eTIME
SherpaDesk
8.9

Self Help Community

ADP Enterprise eTIME
SherpaDesk
7.3
External knowledge base
ADP Enterprise eTIME
SherpaDesk
5.5
Internal knowledge base
ADP Enterprise eTIME
SherpaDesk
9.1

Multi-Channel Help

ADP Enterprise eTIME
SherpaDesk
9.1
Customer portal
ADP Enterprise eTIME
SherpaDesk
9.1
Email support
ADP Enterprise eTIME
SherpaDesk
9.1
Help Desk CRM integration
ADP Enterprise eTIME
SherpaDesk
9.1

Pros

ADP Enterprise eTIME

  • Ability to clock hours without a physical time clock/punchcard -- great for jobs like tutoring, which may not have a central meeting location
  • Ability to clock hours for multiple positions in different departments across an organization -- one paycheck, even though I had multiple supervisors and different pay rates
No photo available

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
No photo available

Cons

ADP Enterprise eTIME

  • Browser compatibility - would be much more convenient if I could use eTime on the browser of my choice, rather than having to download a compatible browser that I won't use for anything else
  • User interface - Not very visually pleasing, hard to navigate, not intuitive.
  • Complicated/Lots of bureaucracy - difficult to address problems (with historical hours or incorrect pay rates) because the software was too complicated and inconvenient for my immediate supervisors to learn, so all issues for the entire college had to be directed through one individual in the administration. Also, while the ability to log hours for multiple positions on one timecard is convenient in some ways, it also makes these problems more difficult to sort out because it is difficult to retroactively identify which hours were logged for which positions (from a paper ADP pay stub, for example)
No photo available

SherpaDesk

  • Will load slow sometimes
  • Could have more knowledge base articles
No photo available

Likelihood to Renew

ADP Enterprise eTIME

ADP Enterprise eTIME 10.0
Based on 1 answer
Already using product and I have been happy with the results.
Christina O'Steen profile photo

SherpaDesk

No score
No answers yet
No answers on this topic

Usability

ADP Enterprise eTIME

ADP Enterprise eTIME 5.0
Based on 1 answer
In some ways, the flexibility of eTime makes it much more usable than some time card systems. I can log my own hours at my convenience (as long as it is during the pay period), and eTime sends me a reminder email 24 hours before the cut-off for each pay period. I can log hours for multiple positions using particular pay codes, although there is no way for me to save frequently used or "my" pay codes -- adding this feature would be a much-appreciated improvement to eTime's usability. Juggling multiple pay codes within the current system, however, is cumbersome. There can also be problems if an incorrect or overlapping hour is accidentally entered and saved -- certain fields turn red and are difficult to adjust, often requiring the help of a software administrator. Correcting other errors and entering historical hours is extremely difficult, and the software does not work well on some browsers (and it is unattractive when I have been able to get it to work)
No photo available

SherpaDesk

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Enterprise eTIME

I have not used other software like ADP eTime, and I did not have a choice in selecting eTime.
No photo available

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment

ADP Enterprise eTIME

  • Since I was an employee using the software, rather than someone managing the software, I can't say how it compares to other possible solutions. As an individual user it was sometimes convenient and often frustrating, but I'm not sure whether this reflects the experience of my supervisors, the payroll administrator, and/or the College overall.
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SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar profile photo

Pricing Details

ADP Enterprise eTIME

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call for details

ADP Enterprise eTIME Editions & Modules

ADP Enterprise eTIME
Edition
ADP Vantage HCM Time
Call for details
ADP Global Time and Labor Management
Call for details
ADP Workforce Now Enhanced Time
Call for details
ADP Vantage HCM Time
Call for details
Additional Pricing Details
Pricing is based on a per employee model. Billing is monthly, based on a subscription model.

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

SherpaDesk
Edition
1st Tech Free
$01
Adventure Package
$391
1. per agent
Additional Pricing Details

Add comparison