What users are saying about
2 Ratings
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Score 8.1 out of 101
6 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

ADP Health Compliance

For my particular use I would say the analyzing of data and identifying issues with employee data is very robust. The ability to identify and point out segments of data that may be incorrect is great. We use ADP to ensure that the data being listed on our 1095 is accurate. We also use them to ensure we are in compliance with our Safe Harbor testing and requirements
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Teleopti WFM

Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
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Pros

ADP Health Compliance

  • Easier for an employee to enroll. The employees' basic information is already in the system so they don't have to fill out all that information.
  • Employees can log in and see what coverage they elected for the year, which they couldn't do before.
Carmen Drays profile photo

Teleopti WFM

  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley profile photo

Cons

ADP Health Compliance

  • I would love to see a more robust testing environment after the data has been uploaded. For example, different life events to ensure they are appearing on the 1095's as they should. If the data is going across correctly that seems to be the end point of testing. I identified a few concerns and had them corrected but I wish they had done some more checks after the data had come over in reference to changes.
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Teleopti WFM

  • Sometimes the features can look very similar or can be very minimal in the requests tools so it is very easy to make user mistakes (not swapping a field from the default or forgetting to check a box)
  • I tried integrating this calendar with Google Calendar and it never updates the same day when changes are made. It seems like it always take 24 hours to update in other interfaces.
Kayla Gillespie profile photo

Alternatives Considered

ADP Health Compliance

It is pretty comparable. SmartCompliance HealthCompliance is easy to use when setting up benefits, running reports, and reviewing and approving information. It would be nice to get notices when files fail to process through.
Carmen Drays profile photo

Teleopti WFM

We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
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Return on Investment

ADP Health Compliance

  • Time is something that we just don't have at my business. We rely on ADP Compliance to ensure we are meeting the ACA requirements -freeing up our team to focus on other items. As we have updated and tweaked wrong information throughout the year it will make end of year reporting much easier and faster allowing us to focus on items which we want to focus on.
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Teleopti WFM

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley profile photo

Pricing Details

ADP Health Compliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Teleopti WFM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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