AfterShip vs. Happy Returns

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AfterShip
Score 8.5 out of 10
N/A
AfterShip in Hong Kong offers their cloud-based shipping platform, designed to connect online sellers and marketplaces with customers during the post purchase process (e.g. shipment tracking, etc.).N/A
Happy Returns
Score 10.0 out of 10
N/A
Happy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average. This also raises customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No…N/A
Pricing
AfterShipHappy Returns
Editions & Modules
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Offerings
Pricing Offerings
AfterShipHappy Returns
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AfterShipHappy Returns
Top Pros

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User Ratings
AfterShipHappy Returns
Likelihood to Recommend
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AfterShipHappy Returns
Likelihood to Recommend
AfterShip
No answers on this topic
Happy Returns
Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
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Pros
AfterShip
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Happy Returns
  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
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Cons
AfterShip
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Happy Returns
  • Currently there is no API to GET or POST data
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Alternatives Considered
AfterShip
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Happy Returns
We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
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Return on Investment
AfterShip
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Happy Returns
  • We have seen an increase in customer retention
  • Customer service spends less time servicing return issues
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