AgentTime Scheduler vs. Verint Monet

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AgentTime Scheduler
Score 9.4 out of 10
N/A
AgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications.N/A
Verint Monet
Score 8.2 out of 10
N/A
Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018.N/A
Pricing
AgentTime SchedulerVerint Monet
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AgentTime SchedulerVerint Monet
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
AgentTime SchedulerVerint Monet
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.2 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.8 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AgentTime SchedulerVerint Monet
Likelihood to Recommend
8.0
(2 ratings)
9.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(2 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
AgentTime SchedulerVerint Monet
Likelihood to Recommend
Portage Communications
Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Read full review
Verint
Verint Monet has been a great tool for someone, like myself, who has had little to no WFM experience the opportunity to learn and grow along with learning and utilizing the tool. One of the biggest contributors to this success, I feel, is the Verint Monet support team. Our contact center has been able to build a rapport with them and they have a clear understanding of our needs.
Read full review
Pros
Portage Communications
  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Read full review
Verint
  • Scheduling daily activities
  • Agent reports
  • Real-time adherence monitoring
Read full review
Cons
Portage Communications
  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Read full review
Verint
  • Should better show chart for better analysis.
  • Filter is resetting every time I open the tool.
  • Some reports can be included or combined in one place.
Read full review
Likelihood to Renew
Portage Communications
No answers on this topic
Verint
Because it's almost a year and they still haven't fixed the issues we're having in terms of feeding data from Talkdesk OMNIchannel, as promised.
Read full review
Usability
Portage Communications
No answers on this topic
Verint
Because the data feed for Chat and Email won't work and I can't forecast w/o the feed or I had to manually import data which consumes a lot of time
Read full review
Support Rating
Portage Communications
No answers on this topic
Verint
It's hard to report using their new platform. They ask lots of requirements that I think they can replicate. Or better yet, have a call with their customers to get the ticket resolved quicker
Read full review
Alternatives Considered
Portage Communications
I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company
Read full review
Verint
I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time.
Read full review
Return on Investment
Portage Communications
  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Read full review
Verint
  • Positive in a way [because] we can manage our daily staffing.
  • [It helps] planning [the] schedule ahead of time.
  • [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
Read full review
ScreenShots