AgentTime Scheduler vs. Verint Monet

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.

Incentivized

Verint Monet has been a great tool for someone, like myself, who has had little to no WFM experience the opportunity to learn and grow along with learning and utilizing the tool. One of the biggest contributors to this success, I feel, is the Verint Monet support team. Our contact center has been able to build a rapport with them and they have a clear understanding of our needs.

Incentivized

• Customers can log in the system 7/24 without facing any problems.
• AgentTime has the best features and safe connections for the staff.
• Workers can send messages on time when the school has some class cancelations to all students.

Incentivized

• Scheduling daily activities
• Agent reports
• Real-time adherence monitoring

• Price of it might be expensive for small business but the product can still be used by any type of business.
• Logging into the system is taking some time. It should be checked to see what is going on inside the system.
• The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.

Incentivized

• Should better show chart for better analysis.
• Filter is resetting every time I open the tool.
• Some reports can be included or combined in one place.

Incentivized

Because it's almost a year and they still haven't fixed the issues we're having in terms of feeding data from Talkdesk OMNIchannel, as promised.

Because the data feed for Chat and Email won't work and I can't forecast w/o the feed or I had to manually import data which consumes a lot of time

It's hard to report using their new platform. They ask lots of requirements that I think they can replicate. Or better yet, have a call with their customers to get the ticket resolved quicker

I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company

Incentivized

I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time.

Incentivized

• Customers experiencing sign-in problems.
• Taking responses from our staff on time satisfies our customers.
• The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.

Incentivized

• Positive in a way [because] we can manage our daily staffing.
• [It helps] planning [the] schedule ahead of time.
• [It would be] best if we [could] customize the interface based on [the] company's aesthetic.