What users are saying about
65 Ratings
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Top Rated
37 Ratings
65 Ratings
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Score 7.3 out of 101

ChurnZero

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Top Rated
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.3 out of 101

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

ChurnZero

ChurnZero increases visibility and allows more organization in the sense that I can easily track what needs review, what was newly assigned to me, and what I need to do next. The fact that it is in one place, and I can create my own plays to ensure it happens is very useful to my workflow.
Sanjusha Kolli profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.1
ChurnZero
Customer data management / contact management
Agile CRM
8.8
ChurnZero
Workflow management
Agile CRM
7.7
ChurnZero
Territory management
Agile CRM
7.5
ChurnZero
Opportunity management
Agile CRM
8.2
ChurnZero
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.4
ChurnZero
Contract management
Agile CRM
7.8
ChurnZero
Quote & order management
Agile CRM
7.0
ChurnZero
Interaction tracking
Agile CRM
8.2
ChurnZero
Channel / partner relationship management
Agile CRM
8.9
ChurnZero

Customer Service & Support

Agile CRM
7.0
ChurnZero
Case management
Agile CRM
7.1
ChurnZero
Call center management
Agile CRM
6.8
ChurnZero
Help desk management
Agile CRM
7.1
ChurnZero

Marketing Automation

Agile CRM
8.5
ChurnZero
Lead management
Agile CRM
8.5
ChurnZero
Email marketing
Agile CRM
8.5
ChurnZero

CRM Project Management

Agile CRM
7.4
ChurnZero
Task management
Agile CRM
7.8
ChurnZero
Billing and invoicing management
Agile CRM
7.0
ChurnZero
Reporting
Agile CRM
7.3
ChurnZero

CRM Reporting & Analytics

Agile CRM
7.2
ChurnZero
Forecasting
Agile CRM
6.7
ChurnZero
Pipeline visualization
Agile CRM
8.3
ChurnZero
Customizable reports
Agile CRM
6.6
ChurnZero

Customization

Agile CRM
8.2
ChurnZero
Custom fields
Agile CRM
8.6
ChurnZero
Custom objects
Agile CRM
7.9
ChurnZero
Scripting environment
Agile CRM
7.9
ChurnZero
API for custom integration
Agile CRM
8.3
ChurnZero

Security

Agile CRM
8.1
ChurnZero
8.7
Single sign-on capability
Agile CRM
8.3
ChurnZero
Role-based user permissions
Agile CRM
7.9
ChurnZero
8.7

Social CRM

Agile CRM
6.5
ChurnZero
Social data
Agile CRM
6.6
ChurnZero
Social engagement
Agile CRM
6.4
ChurnZero

Integrations with 3rd-party Software

Agile CRM
8.2
ChurnZero
Marketing automation
Agile CRM
8.2
ChurnZero
Compensation management
Agile CRM
8.2
ChurnZero

Platform

Agile CRM
8.3
ChurnZero
Mobile access
Agile CRM
8.3
ChurnZero

Platform & Infrastructure

Agile CRM
ChurnZero
8.6
API
Agile CRM
ChurnZero
8.4
Integration with Salesforce.com
Agile CRM
ChurnZero
8.9

Customer Data Extraction / Integration

Agile CRM
ChurnZero
8.5
Product usage
Agile CRM
ChurnZero
8.6
Help desk / support tickets
Agile CRM
ChurnZero
8.4

Customer Success Management

Agile CRM
ChurnZero
8.4
NPS surveys
Agile CRM
ChurnZero
8.2
Sponsor tracking
Agile CRM
ChurnZero
7.7
Customer profiles
Agile CRM
ChurnZero
8.6
Automated workflow
Agile CRM
ChurnZero
8.5
Internal collaboration
Agile CRM
ChurnZero
7.9
Customer health scoring
Agile CRM
ChurnZero
8.7
Customer segmentation
Agile CRM
ChurnZero
8.9

CSM Reporting & Analytics

Agile CRM
ChurnZero
8.5
Customer health trends
Agile CRM
ChurnZero
8.7
Engagement analytics
Agile CRM
ChurnZero
8.7
Dashboards
Agile CRM
ChurnZero
8.2

Pros

Agile CRM

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
No photo available

ChurnZero

  • The automation process organizes all the accounts and the steps to complete our project all in one place. It shows what step you're stuck on in a certain account which is very useful.
  • The ability to choose what can be manual and what is automatic helps customize the details.
  • Removes the need for numerous documents and also allows management to track progress.
Sanjusha Kolli profile photo

Cons

Agile CRM

  • UI and UX - it's improving and it's 90% a joy to use. Some things are just really clunky with multiple windows opening (newsletter campaign management is a good example).
  • I have yet to see their approach to the new EU data protection regulation which would be a deal breaker and would entail us leaving them if their plans are not published soon. That said I think most tech companies are guilty of a lack of planning.
  • Ticketing feels poor compared to Zend Desk and Zoho Desk.
Jez John profile photo

ChurnZero

  • The email that is sent out to clients does not tie to our company or that it's coming from Churnzero. It is too general which may confuse clients.
  • Attachments are not allowed which is not too important for right now but can be useful in the future.
Sanjusha Kolli profile photo

Likelihood to Renew

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo

ChurnZero

No score
No answers yet
No answers on this topic

Usability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo

ChurnZero

ChurnZero 8.2
Based on 1 answer
ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
Pamela Castillo profile photo

Reliability and Availability

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo

ChurnZero

No score
No answers yet
No answers on this topic

Performance

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo

ChurnZero

No score
No answers yet
No answers on this topic

Support

Agile CRM

Agile CRM 5.2
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo

ChurnZero

ChurnZero 9.1
Based on 1 answer
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of
Preston Lam profile photo

Online Training

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo

ChurnZero

No score
No answers yet
No answers on this topic

Implementation

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo

ChurnZero

No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM

Much easier to set up against Zoho.User-friendly against Zoho.Team acceptance against Zoho.
Deborah Felicio profile photo

ChurnZero

Cost, service, and support are the main reasons for our selection.
No photo available

Scalability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo

ChurnZero

No score
No answers yet
No answers on this topic

Return on Investment

Agile CRM

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo

ChurnZero

  • More customer engagement points - Because each account manager manages a few hundred accounts with multiple contacts at each organization (some have as many as 50 contacts per account) it can be impossible to get regular touch points with these contacts and can lead to disengagement. We can automate a lot of this and send these contacts helpful contact with previously set up templates and plays
  • Easier to track KPI's - Because everything is real time, we are easily able to see how much revenue we are managing at a time. What % is safe and % that is at risk of churn.
  • Less churn from customers - Since we are easily able to see and segment struggling customers, it's easier to spend more time with struggling and disengaged customers. Plus we can see which features aren't being leveraged and we can spend more time pushing relevant content to customers/
Austen Duzey profile photo

Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison