What users are saying about

Agile CRM

Top Rated
59 Ratings

FollowUp CRM

Top Rated
17 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

FollowUp CRM

Top Rated
17 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
FollowUp CRM
8.6
Customer data management / contact management
Agile CRM
8.7
FollowUp CRM
9.9
Workflow management
Agile CRM
7.4
FollowUp CRM
10.0
Territory management
Agile CRM
6.6
FollowUp CRM
6.1
Opportunity management
Agile CRM
8.0
FollowUp CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
FollowUp CRM
10.0
Contract management
Agile CRM
7.5
FollowUp CRM
10.0
Quote & order management
Agile CRM
6.5
FollowUp CRM
8.9
Interaction tracking
Agile CRM
8.3
FollowUp CRM
7.8
Channel / partner relationship management
Agile CRM
8.3
FollowUp CRM
7.2

Customer Service & Support

Agile CRM
6.8
FollowUp CRM
10.0
Case management
Agile CRM
7.0
FollowUp CRM
10.0
Call center management
Agile CRM
6.4
FollowUp CRM
10.0
Help desk management
Agile CRM
7.1
FollowUp CRM
10.0

Marketing Automation

Agile CRM
8.5
FollowUp CRM
7.9
Lead management
Agile CRM
8.6
FollowUp CRM
10.0
Email marketing
Agile CRM
8.4
FollowUp CRM
5.8

CRM Project Management

Agile CRM
6.6
FollowUp CRM
9.4
Task management
Agile CRM
7.3
FollowUp CRM
10.0
Billing and invoicing management
Agile CRM
5.6
FollowUp CRM
8.4
Reporting
Agile CRM
7.0
FollowUp CRM
10.0

CRM Reporting & Analytics

Agile CRM
6.8
FollowUp CRM
9.7
Forecasting
Agile CRM
6.0
FollowUp CRM
9.0
Pipeline visualization
Agile CRM
8.4
FollowUp CRM
10.0
Customizable reports
Agile CRM
6.1
FollowUp CRM
10.0

Customization

Agile CRM
7.8
FollowUp CRM
7.4
Custom fields
Agile CRM
8.7
FollowUp CRM
7.3
Custom objects
Agile CRM
7.7
FollowUp CRM
9.0
Scripting environment
Agile CRM
6.4
FollowUp CRM
6.7
API for custom integration
Agile CRM
8.5
FollowUp CRM
6.6

Security

Agile CRM
7.9
FollowUp CRM
10.0
Single sign-on capability
Agile CRM
8.3
FollowUp CRM
10.0
Role-based user permissions
Agile CRM
7.5
FollowUp CRM
10.0

Social CRM

Agile CRM
5.8
FollowUp CRM
9.0
Social data
Agile CRM
5.8
FollowUp CRM
8.1
Social engagement
Agile CRM
5.9
FollowUp CRM
10.0

Integrations with 3rd-party Software

Agile CRM
7.7
FollowUp CRM
6.0
Marketing automation
Agile CRM
7.7
FollowUp CRM
6.5
Compensation management
Agile CRM
7.6
FollowUp CRM
5.5

Platform

Agile CRM
8.0
FollowUp CRM
7.0
Mobile access
Agile CRM
8.0
FollowUp CRM
7.0

Pros

  • Easy to add new contacts whether manually or automatically as they fill in forms on site.
  • The banners feature is useful to flag important messages regarding certain users.
  • The email reporting is easy to see CTR open rate etc.
Victoria Hoete-Dodd profile photo
  • It allows us to put notes/comments in as they occur so that there is a complete "log" of information for each project.
  • It reminds us of who we should be contacting each day.
  • It gives us a daily overall picture of how many leads we are currently managing.
Betsy Young profile photo

Cons

  • The email builder really needs an open HTML section to allow you to easily embed code in your email.
  • It's not easy to view the complete number of contacts when over 10000.
  • More help documents on their site would make using the campaign feature better.
Victoria Hoete-Dodd profile photo
  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo
My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Very positive ROI, handles lead and event management really well.
  • Keeps the whole team on the same page.
Jez John profile photo
  • Follow Up has helped us increase our closing ratio from 10% to 36% of all project bid
Gregg Wallick profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

FollowUp CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details