What users are saying about
65 Ratings
18 Ratings
65 Ratings
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Score 7.3 out of 101
18 Ratings
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Score 9.7 out of 101

Likelihood to Recommend

Agile CRM

Agile CRM was developed the the company's own business model. So its very well suited to a SAAS model. And many business models products or services to individual users rather many contacts within the same organization, would find the suite of functions attractive. If you develop or manage your own website, and have some level of expertise in online marketing, then you should be able to get to grips with some powerful marketing automation functions in Agile CRM. After a year or so, I concluded Agile wasn't a perfect fit for my small B2B business. I eventually moved to Active Campaign which while being more of a marketing tool than a CRM, actually turned out to be the perfect CRM for my business.
Colin Butler profile photo

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.1
FollowUp CRM
9.1
Customer data management / contact management
Agile CRM
8.8
FollowUp CRM
10.0
Workflow management
Agile CRM
7.7
FollowUp CRM
10.0
Territory management
Agile CRM
7.5
FollowUp CRM
6.1
Opportunity management
Agile CRM
8.2
FollowUp CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.4
FollowUp CRM
10.0
Contract management
Agile CRM
7.8
FollowUp CRM
10.0
Quote & order management
Agile CRM
7.0
FollowUp CRM
8.9
Interaction tracking
Agile CRM
8.2
FollowUp CRM
10.0
Channel / partner relationship management
Agile CRM
8.9
FollowUp CRM
7.2

Customer Service & Support

Agile CRM
7.0
FollowUp CRM
10.0
Case management
Agile CRM
7.1
FollowUp CRM
10.0
Call center management
Agile CRM
6.8
FollowUp CRM
10.0
Help desk management
Agile CRM
7.1
FollowUp CRM
10.0

Marketing Automation

Agile CRM
8.5
FollowUp CRM
10.0
Lead management
Agile CRM
8.5
FollowUp CRM
10.0
Email marketing
Agile CRM
8.5
FollowUp CRM
10.0

CRM Project Management

Agile CRM
7.4
FollowUp CRM
9.5
Task management
Agile CRM
7.8
FollowUp CRM
10.0
Billing and invoicing management
Agile CRM
7.0
FollowUp CRM
8.4
Reporting
Agile CRM
7.3
FollowUp CRM
10.0

CRM Reporting & Analytics

Agile CRM
7.2
FollowUp CRM
9.7
Forecasting
Agile CRM
6.7
FollowUp CRM
9.0
Pipeline visualization
Agile CRM
8.3
FollowUp CRM
10.0
Customizable reports
Agile CRM
6.6
FollowUp CRM
10.0

Customization

Agile CRM
8.2
FollowUp CRM
9.8
Custom fields
Agile CRM
8.6
FollowUp CRM
10.0
Custom objects
Agile CRM
7.9
FollowUp CRM
9.0
Scripting environment
Agile CRM
7.9
FollowUp CRM
10.0
API for custom integration
Agile CRM
8.3
FollowUp CRM
10.0

Security

Agile CRM
8.1
FollowUp CRM
10.0
Single sign-on capability
Agile CRM
8.3
FollowUp CRM
10.0
Role-based user permissions
Agile CRM
7.9
FollowUp CRM
10.0

Social CRM

Agile CRM
6.5
FollowUp CRM
10.0
Social data
Agile CRM
6.6
FollowUp CRM
10.0
Social engagement
Agile CRM
6.4
FollowUp CRM
10.0

Integrations with 3rd-party Software

Agile CRM
8.2
FollowUp CRM
7.7
Marketing automation
Agile CRM
8.2
FollowUp CRM
10.0
Compensation management
Agile CRM
8.2
FollowUp CRM
5.5

Platform

Agile CRM
8.3
FollowUp CRM
10.0
Mobile access
Agile CRM
8.3
FollowUp CRM
10.0

Pros

Agile CRM

  • Agile CRM makes it easy to find out exactly where we are with any potential deal. It tracks notes that we enter directly into the program as well as displays emails and related people and deals with the click of a mouse.
  • Agile CRM has some remarkably capable marketing automation capabilities that we are just tapping into. You can set up drip campaigns, automated responses, and with Zapier, you can do even more.
  • The Kanban style deal board… See exactly where each deal is and where we need to pay attention. In short, it shows us the next right thing to do.
Mike Wittenstein profile photo

FollowUp CRM

  • It assists in tracking leads. This is important because you get an accurate view of your sales pipeline and closing ratios.
  • It helps pre-qualify leads, which saves time and money.
  • Makes you consistent with following up on leads, which leads to more sales.
  • Lets you set goals so you can strive to achieve.
Mark Kaufman profile photo

Cons

Agile CRM

  • A little bit expensive for smaller companies
  • Still not very intuitive and some features that you would think are just common sense, sometimes they are not available
Deborah Felicio profile photo

FollowUp CRM

  • Quota bar graphs glitch sometimes.
  • Make data entry section more customizable.
Mark Kaufman profile photo

Likelihood to Renew

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo

FollowUp CRM

No score
No answers yet
No answers on this topic

Usability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo

FollowUp CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo

FollowUp CRM

No score
No answers yet
No answers on this topic

Performance

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo

FollowUp CRM

No score
No answers yet
No answers on this topic

Support

Agile CRM

Agile CRM 5.2
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo

FollowUp CRM

No score
No answers yet
No answers on this topic

Online Training

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo

FollowUp CRM

No score
No answers yet
No answers on this topic

Implementation

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo

FollowUp CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM

Much easier to set up against Zoho.User-friendly against Zoho.Team acceptance against Zoho.
Deborah Felicio profile photo

FollowUp CRM

I have never used any other product of this nature. I used to do it the old fashion way. Now I have FollowUp Power CRM for Construction, and my sales have tripled. My income has grown in leaps and bounds as well!! This is a great product, a must have!!
Norman Taylor profile photo

Scalability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo

FollowUp CRM

No score
No answers yet
No answers on this topic

Return on Investment

Agile CRM

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo

FollowUp CRM

  • Increased efficiency within the organization.
Segun Jimi-Salami profile photo

Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison