What users are saying about
Top Rated
61 Ratings
Top Rated
17 Ratings
Top Rated
61 Ratings
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Score 7.3 out of 101
Top Rated
17 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited as a business tool bringing together sales and marketing in a comprehensive and intelligent way. It offers a friendly and user-friendly interface for those looking to integrate with other software products. It allows synchronization and organization of contacts and saves time by eliminating menial administrative tasks.
No photo available

FollowUp CRM

FollowUp Power CRM for Construction is perfect for managing sales clients in the construction field. It is very easy to learn how to use. By inputing a little bit of information, you get a large reward from the program in terms of how it tracks sales and sets goals to meet
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
FollowUp CRM
9.1
Customer data management / contact management
Agile CRM
8.7
FollowUp CRM
10.0
Workflow management
Agile CRM
7.4
FollowUp CRM
10.0
Territory management
Agile CRM
6.7
FollowUp CRM
6.1
Opportunity management
Agile CRM
8.0
FollowUp CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
FollowUp CRM
10.0
Contract management
Agile CRM
7.6
FollowUp CRM
10.0
Quote & order management
Agile CRM
6.6
FollowUp CRM
8.9
Interaction tracking
Agile CRM
8.4
FollowUp CRM
10.0
Channel / partner relationship management
Agile CRM
8.6
FollowUp CRM
7.2

Customer Service & Support

Agile CRM
6.8
FollowUp CRM
10.0
Case management
Agile CRM
7.0
FollowUp CRM
10.0
Call center management
Agile CRM
6.4
FollowUp CRM
10.0
Help desk management
Agile CRM
7.0
FollowUp CRM
10.0

Marketing Automation

Agile CRM
8.5
FollowUp CRM
10.0
Lead management
Agile CRM
8.6
FollowUp CRM
10.0
Email marketing
Agile CRM
8.5
FollowUp CRM
10.0

CRM Project Management

Agile CRM
6.7
FollowUp CRM
9.5
Task management
Agile CRM
7.3
FollowUp CRM
10.0
Billing and invoicing management
Agile CRM
5.7
FollowUp CRM
8.4
Reporting
Agile CRM
7.0
FollowUp CRM
10.0

CRM Reporting & Analytics

Agile CRM
6.8
FollowUp CRM
9.7
Forecasting
Agile CRM
6.0
FollowUp CRM
9.0
Pipeline visualization
Agile CRM
8.4
FollowUp CRM
10.0
Customizable reports
Agile CRM
6.1
FollowUp CRM
10.0

Customization

Agile CRM
7.9
FollowUp CRM
9.7
Custom fields
Agile CRM
8.7
FollowUp CRM
10.0
Custom objects
Agile CRM
7.8
FollowUp CRM
9.0
Scripting environment
Agile CRM
6.6
FollowUp CRM
10.0
API for custom integration
Agile CRM
8.6
FollowUp CRM
10.0

Security

Agile CRM
8.0
FollowUp CRM
10.0
Single sign-on capability
Agile CRM
8.3
FollowUp CRM
10.0
Role-based user permissions
Agile CRM
7.6
FollowUp CRM
10.0

Social CRM

Agile CRM
5.9
FollowUp CRM
10.0
Social data
Agile CRM
5.8
FollowUp CRM
10.0
Social engagement
Agile CRM
5.9
FollowUp CRM
10.0

Integrations with 3rd-party Software

Agile CRM
7.9
FollowUp CRM
7.7
Marketing automation
Agile CRM
7.8
FollowUp CRM
10.0
Compensation management
Agile CRM
7.9
FollowUp CRM
5.5

Platform

Agile CRM
8.0
FollowUp CRM
10.0
Mobile access
Agile CRM
8.0
FollowUp CRM
10.0

Pros

  • Integrated and cohesive one-stop-shop.
  • Website integration and intelligent click tracking.
  • Drag and drop sales process GUI.
Colin Butler profile photo
  • It assists in tracking leads. This is important because you get an accurate view of your sales pipeline and closing ratios.
  • It helps pre-qualify leads, which saves time and money.
  • Makes you consistent with following up on leads, which leads to more sales.
  • Lets you set goals so you can strive to achieve.
Mark Kaufman profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • To be perfectly honest the program does everything that I have asked of it therefore I am not sure of any need for improvements at this time.
Doug Peek profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM is much less expensive than Salesforce. It might not have all the potential of those thousands of add-ons, but for those who have basic needs – and the need to customize to some extent, it more than delivers.Agile CRM has more advanced features, particularly around marketing automation, and hub spot does. While hub spot is free for the CRM element, using the other tools that come standard and agile CRM raises your cost considerably.Outlook for business just isn't organized in a friendly enough way for you to see who you know and to keep things current.
Mike Wittenstein profile photo
I have never used any other product of this nature. I used to do it the old fashion way. Now I have FollowUp Power CRM for Construction, and my sales have tripled. My income has grown in leaps and bounds as well!! This is a great product, a must have!!
Norman Taylor profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Agile CRM is such an integral part of our business, that I can imagine life without it. If we didn't have it, it would mean missing important calls, not following up on key leads, and not having current contact information for many of our clients, vendors, and prospects.
  • In addition to cost savings, agile CRM also helps me save time. It's very responsive, so updating records is not a hassle. I particularly like being able to import details from someone's LinkedIn page without having the type of thing.
Mike Wittenstein profile photo
  • Increased bottom line
  • Awareness in areas where increase is needed
  • Big learning curve
  • Browser based only
No photo available

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

FollowUp CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details