What users are saying about
Top Rated
65 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100
Top Rated
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Likelihood to Recommend

Alcatel-Lucent OmniSwitch

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.
Patrice Tanguay | TrustRadius Reviewer

Cisco Meraki MS

Meraki Switches are great for most mid to large size environments where ease of management is important for the team of network admins. Meraki can be managed by less experienced admins and Meraki Support is super helpful when needed. These switches can be used in any environment in need of robust switching. Small business with single locations may be better served by more basic switches.
Mikel Seidl | TrustRadius Reviewer

Pros

Alcatel-Lucent OmniSwitch

  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
Patrice Tanguay | TrustRadius Reviewer

Cisco Meraki MS

  • Meraki MS switches are wonderful at allowing a network admin to configure a VPN mesh network without having to have highly specialized knowledge. Unlike Cisco switches, there is no CLI, there is only a GUI, and Meraki support helps you set it up as you add nodes to your network.
  • Meraki MS switches are easy to deploy. Full stop.
  • They can work with any firewall or ASA but I would strongly recommend using the Meraki MX security appliance if you are going to use Meraki MS switches because they were made to work together.
  • They easily stack. It's all done for you in the Meraki cloud control panel.
  • They will get an address from your admin VLAN's DHCP scope and keep it. Even if you unplug it and move it, you will not have to worry about addressing it.
  • The GUI is online and you can reach it from anywhere, so as long as you have the credentials, you can manage the network from any device that has a browser.
Jane Updegraff | TrustRadius Reviewer

Cons

Alcatel-Lucent OmniSwitch

  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
Patrice Tanguay | TrustRadius Reviewer

Cisco Meraki MS

  • Firmware management could be a little [more] customer change management centric.
  • Some of the online portal could be more pop-out driven instead of navigating back and forth between pages and reloading the page to do simple things.
  • Instances where Meraki switches won't have cloud access for long periods of time make it difficult to be able to maintain switch code configuration.
Trevor Harley | TrustRadius Reviewer

Support Rating

Alcatel-Lucent OmniSwitch

No score
No answers yet
No answers on this topic

Cisco Meraki MS

Cisco Meraki MS 9.4
Based on 26 answers
Cisco support for the Meraki products is great. I have a dedicated representative who I can reach out to at any time. They offer numerous online resources and easy to follow tutorials to help the most novice user feel like a pro. When I need support they were ready and quickly helped me solve my problems.
Laurance J. Specht | TrustRadius Reviewer

Alternatives Considered

Alcatel-Lucent OmniSwitch

Alcatel system already installed and operational upon my arrival at Biron.
Patrice Tanguay | TrustRadius Reviewer

Cisco Meraki MS

I indicated I used Netgear switches before--the Meraki switches replaced those. I have also used Dell, HP, and Cisco (non-Meraki) switches in the past. None of those were bad, per se, but none were cloud-managed switches, either. And none offered the wealth and ease of configuration and monitoring that the Meraki switches offer. When Meraki replaced three of my switches under warranty (hardware failure possibility), all I had to do was physically install the replacements into my rack, add the replacements to the stack, remove the old ones, add the new switches to my account, and voila! The settings of the old switches were transferred to the new ones, so I had no further configuration to do. How? All the settings are backed up to the Meraki cloud!
Nathan Roberts | TrustRadius Reviewer

Scalability

Alcatel-Lucent OmniSwitch

No score
No answers yet
No answers on this topic

Cisco Meraki MS

Cisco Meraki MS 9.5
Based on 2 answers
I give Cisco Meraki gear a near 100% rating for any business in the small to medium-sized business scenario. Only large organizations have certain business needs that Meraki gear may or may not provide the 99.9% uptime IT professionals and management would demand. Cisco Meraki gear is very scalable as an organization grows and makes it easy to scale up and scale out as needed.
Trevor Harley | TrustRadius Reviewer

Return on Investment

Alcatel-Lucent OmniSwitch

  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Patrice Tanguay | TrustRadius Reviewer

Cisco Meraki MS

  • Biggest reason - remote management. In places that have no IT personnel, it's extremely easy to get a new switch out of the box and have someone plug it in, then do all the configuring remotely. Without this, we could have a switch down for hours, days or even weeks impacting business and have to pay to get someone on-site.
Anonymous | TrustRadius Reviewer

Pricing Details

Alcatel-Lucent OmniSwitch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Meraki MS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison