Alchemer vs. Verint Voice of the Customer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alchemer
Score 8.0 out of 10
N/A
Alchemer (formerly SurveyGizmo) is an online survey tool that helps companies design surveys and collect and analyze data. Features include branding, logic & branching, mobile surveys, question types, and reporting.
$49
per month
Verint Voice of the Customer
Score 9.4 out of 10
N/A
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.N/A
Pricing
AlchemerVerint Voice of the Customer
Editions & Modules
Collaborator
$49
per month
Professional
$149
per month
Full Access
$249
per month
Enterprise and Business
Contact for quote
No answers on this topic
Offerings
Pricing Offerings
AlchemerVerint Voice of the Customer
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AlchemerVerint Voice of the Customer
Top Pros
Top Cons
Features
AlchemerVerint Voice of the Customer
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Alchemer
8.0
14 Ratings
1% above category average
Verint Voice of the Customer
-
Ratings
Survey templates8.013 Ratings00 Ratings
Themes7.014 Ratings00 Ratings
Custom logo/branding9.013 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Alchemer
9.3
15 Ratings
9% above category average
Verint Voice of the Customer
-
Ratings
Changes to live survey8.015 Ratings00 Ratings
Question design help10.014 Ratings00 Ratings
Multiple question types10.015 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Alchemer
9.0
15 Ratings
9% above category average
Verint Voice of the Customer
-
Ratings
Survey logic flexibility9.015 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Alchemer
6.6
15 Ratings
21% below category average
Verint Voice of the Customer
-
Ratings
Response tracking7.015 Ratings00 Ratings
Data export6.015 Ratings00 Ratings
Standard reports7.015 Ratings00 Ratings
Custom reports8.014 Ratings00 Ratings
Analytics5.013 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Alchemer
10.0
13 Ratings
15% above category average
Verint Voice of the Customer
-
Ratings
Access controls10.012 Ratings00 Ratings
Compliance10.012 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Alchemer
10.0
14 Ratings
20% above category average
Verint Voice of the Customer
-
Ratings
Vendor-offered crowdsourcing10.07 Ratings00 Ratings
Respondent restrictions10.014 Ratings00 Ratings
Best Alternatives
AlchemerVerint Voice of the Customer
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
Quadient Inspire
Quadient Inspire
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlchemerVerint Voice of the Customer
Likelihood to Recommend
7.0
(15 ratings)
10.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(2 ratings)
Usability
8.7
(5 ratings)
8.7
(5 ratings)
Support Rating
6.7
(5 ratings)
9.1
(3 ratings)
User Testimonials
AlchemerVerint Voice of the Customer
Likelihood to Recommend
Widgix, dba Alchemer
SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
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Verint
Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey
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Pros
Widgix, dba Alchemer
  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
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Verint
  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
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Cons
Widgix, dba Alchemer
  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
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Verint
  • Integrating with Google Analytics did take several sessions with their support team, so that could use improving
  • Needed additional assistance from their technical team because of the configuration
  • Limited customization for standard deployment survey templates. Some reports are a bit outdated
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Likelihood to Renew
Widgix, dba Alchemer
No answers on this topic
Verint
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
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Usability
Widgix, dba Alchemer
The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.
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Verint
Overall usability is good. AARP is relatively new to the platform, coming from ForeSee, so likely still a lot to learn. There seem to be some areas (previously noted) where UI can be more intuitive and easier to use.
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Support Rating
Widgix, dba Alchemer
Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.
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Verint
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
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Alternatives Considered
Widgix, dba Alchemer
I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.
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Verint
OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.
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Return on Investment
Widgix, dba Alchemer
  • It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
  • It has helped us to optimize resources especially man hours involved in survey design.
  • It has been a valuable partner in almost all [of] our uses.
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Verint
  • Provides real-time voice of the customer feedback
  • Integration with other analytics platforms is a plus but can be cumbersome to set up
  • Initial setup can be problematic
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ScreenShots