Alemba Service Manager vs. HaloITSM
Alemba Service Manager vs. HaloITSM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alemba Service Manager | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A | |
HaloITSM | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
Alemba Service Manager | HaloITSM | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | There is 15% discount for all charities, educational institutions and non-profit organisations. | ||||||||||||||
More Pricing Information |
Alemba Service Manager | HaloITSM | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Alemba Service Manager | HaloITSM | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.4 out of 10 | ManageEngine ServiceDesk Plus Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alemba Service Manager | HaloITSM | |
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Likelihood to Recommend | 9.0 (2 ratings) | 9.0 (12 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 8.2 (1 ratings) |
Alemba Service Manager | HaloITSM | |
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Likelihood to Recommend | ![]() Alemba
| Halo Service Solutions
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Pros | ![]() Alemba
| Halo Service Solutions
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Cons | ![]() Alemba
| Halo Service Solutions
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Likelihood to Renew | ![]() Alemba
| Halo Service Solutions No answers on this topic |
Usability | ![]() Alemba No answers on this topic | Halo Service Solutions
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Support Rating | ![]() Alemba No answers on this topic | Halo Service Solutions
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Alternatives Considered | ![]() Alemba
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Return on Investment | ![]() Alemba
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ScreenShots | HaloITSM Screenshots |