Alexa vs Chartbeat

Likelihood to Recommend

Virtual assistants at work are still new features and have a lot to improve. 
The more features we have, the more we want new features. 
In small environments we have "noise" between virtual assistants, making use inappropriate. 
But in more distributed environments it is very good.
We still have a lot to learn (both, us and our Alexas).

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Verified User

Professional in Information Technology

Non-profit Organization Management Company, 10,001+ employees

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If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!

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Kaley Roshitsh

Sustainability Reporter

WWDOnline Media, 501-1000 employees

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Pros

Site ranking to how well out website is going.
SEO audit tools to improve our SEO and Metadata.
Site comparisons to stay ahead of our competitors.

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BENAOUN Mahdi

Software Developer

Primatec EngineeringAutomotive, 501-1000 employees

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Provides easy at-a-glance look at what people are reading right now
Heads-up Display allows you to make sure the homepage is showing the content people want to read
Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability

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Verified User

Professional in Other

Newspapers Company, 1001-5000 employees

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Cons

Alexa has some trouble hearing your voice sometimes, so that can be a bit frustrating!
Alexa is connected to the cloud (and is supposed to know pretty much everything Google does) yet she still has trouble answering simple questions sometimes.

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Katie Bindert

Program Support Assistant

The F.I.N.D DesignNon-profit Organization Management, 1-10 employees

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Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.

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Verified User

Director in Other

Publishing Company, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Likelihood to Renew

Alexa 9.0

Based on 1 answer

No answer on this topic is available.

Chartbeat 10.0

Based on 5 answers

I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.

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Verified User

Contributor in Other

Writing and Editing Company, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Chartbeat 8.7

Based on 45 answers

It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed

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Verified User

Team Lead in Other

Media Production Company, 1-10 employees

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Support Rating

Alexa 9.0

Based on 3 answers

It is well structured for Internet analytics and traffic data.

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KAJAL AGARWAL

Voice User Experience Specialist

KeyringCorp.coInternet, 11-50 employees

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Chartbeat 8.0

Based on 11 answers

I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.

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Graeme Brown

Editor

Birmingham MailNewspapers, 51-200 employees

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Alternatives Considered

We used to use Compete until it changed what it does entirely. Alexa was the best option after we did research. It is more granular in the numbers it provides too, which is good for what we do.

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Verified User

Director in Marketing

Public Relations and Communications Company, 11-50 employees

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Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.

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Kurt Gessler

Director

Tribune PublishingNewspapers, 1001-5000 employees

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Return on Investment

I am ready to write a full blown Alexa skill application to make money
I got exposed to the Web development environment of Amazon web service by learning Alexa

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Ann Le

Digital Marketing Intern

John English CoachingEntertainment, 501-1000 employees

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I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.

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Verified User

Professional in Other

Online Media Company, 5001-10,000 employees

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Alexa

Chartbeat

Attribute Ratings

Likelihood to Recommend

Alexa

Chartbeat

Likelihood to Renew

Alexa

Chartbeat

Usability

Alexa

Chartbeat

Support Rating

Alexa

Chartbeat

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Likelihood to Renew

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

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