53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 53 reviews and ratings
Chartbeat
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 92 reviews and ratings
Attribute Ratings
- Alexa is rated higher in 1 area: Support Rating
- Chartbeat is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend
8.7
Alexa
87%
10 Ratings

9.1
Chartbeat
91%
54 Ratings
Likelihood to Renew
9.0
Alexa
90%
1 Rating

10.0
Chartbeat
100%
5 Ratings
Usability
Alexa
N/A
0 Ratings

8.7
Chartbeat
87%
45 Ratings
Support Rating
9.0
Alexa
90%
3 Ratings

8.0
Chartbeat
80%
11 Ratings
Likelihood to Recommend
Alexa
Virtual assistants at work are still new features and have a lot to improve.
The more features we have, the more we want new features.
In small environments we have "noise" between virtual assistants, making use inappropriate.
But in more distributed environments it is very good.
We still have a lot to learn (both, us and our Alexas).

Verified User
Professional in Information Technology
Non-profit Organization Management Company, 10,001+ employeesChartbeat
If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!
Sustainability Reporter
WWDOnline Media, 501-1000 employees
Pros
Alexa
- Site ranking to how well out website is going.
- SEO audit tools to improve our SEO and Metadata.
- Site comparisons to stay ahead of our competitors.
Software Developer
Primatec EngineeringAutomotive, 501-1000 employees
Chartbeat
- Provides easy at-a-glance look at what people are reading right now
- Heads-up Display allows you to make sure the homepage is showing the content people want to read
- Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability

Verified User
Professional in Other
Newspapers Company, 1001-5000 employeesCons
Alexa
- Alexa has some trouble hearing your voice sometimes, so that can be a bit frustrating!
- Alexa is connected to the cloud (and is supposed to know pretty much everything Google does) yet she still has trouble answering simple questions sometimes.
Program Support Assistant
The F.I.N.D DesignNon-profit Organization Management, 1-10 employees
Chartbeat
- Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
- More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
- Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.

Verified User
Director in Other
Publishing Company, 1001-5000 employeesPricing Details
Alexa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Chartbeat
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Alexa
Alexa 9.0
Based on 1 answer
No answer on this topic is available.
Chartbeat
Chartbeat 10.0
Based on 5 answers
I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.

Verified User
Contributor in Other
Writing and Editing Company, 1-10 employeesUsability
Alexa
No score
No answers yet
No answers on this topic
Chartbeat
Chartbeat 8.7
Based on 45 answers
It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed

Verified User
Team Lead in Other
Media Production Company, 1-10 employeesSupport Rating
Alexa
Alexa 9.0
Based on 3 answers
It is well structured for Internet analytics and traffic data.
Voice User Experience Specialist
KeyringCorp.coInternet, 11-50 employees
Chartbeat
Chartbeat 8.0
Based on 11 answers
I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.
Editor
Birmingham MailNewspapers, 51-200 employees
Alternatives Considered
Alexa
We used to use Compete until it changed what it does entirely. Alexa was the best option after we did research. It is more granular in the numbers it provides too, which is good for what we do.

Verified User
Director in Marketing
Public Relations and Communications Company, 11-50 employeesChartbeat
Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.
Director
Tribune PublishingNewspapers, 1001-5000 employees
Return on Investment
Alexa
- I am ready to write a full blown Alexa skill application to make money
- I got exposed to the Web development environment of Amazon web service by learning Alexa
Digital Marketing Intern
John English CoachingEntertainment, 501-1000 employees
Chartbeat
- I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
- Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.

Verified User
Professional in Other
Online Media Company, 5001-10,000 employees