What users are saying about
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Top Rated
598 Ratings
12 Ratings

AlienVault USM

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Top Rated
598 Ratings
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Score 7.9 out of 101
12 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

AlienVault USM

AlienVault Unified Security Management (USM) Anywhere is a cloud-based security information and event management solution that provides effective and affordable threat detection, incident response, and compliance management capabilities. USM Anywhere is well suited to mid-size enterprise environments operating in the cloud. USM Anywhere is also well suited to enterprises whose operations teams require easy deployment and management. Last, USM Anywhere is considered a highly affordable option compared to competitors. USM Anywhere lags competitors in several areas, such as application monitoring, database monitoring, and integrations with third-party solutions such as cloud access security brokers (CASB), DAM, DAP, and DLP.
Matthew Stacks profile photo

BetterCloud

Well suited for organizations with a deep SaaS structure, those who are looking to automate menial admin tasks and those looking for more capability and visibility into their environment. Personally, I feel it’s better suited to managing G Suite than Microsoft, but that’s because that’s my environment. I would say it’s also good for complicated environments, like multiple instances of applications or lesser known apps that have APIs capabilities but limited integrations. Not good for organizations that don’t have the time or ability to negotiate pricing or those with high levels of bureaucracy and not a lot of already set policies—decisions will have to be made and not being able to make them during implementation will slow things down considerably.
Rose Layton profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
BetterCloud
Centralized event and log data collection
AlienVault USM
8.0
BetterCloud
Correlation
AlienVault USM
8.0
BetterCloud
Event and log normalization
AlienVault USM
8.0
BetterCloud
Deployment flexibility
AlienVault USM
7.0
BetterCloud
Custom dashboards and views
AlienVault USM
6.0
BetterCloud
Host and network-based intrusion detection
AlienVault USM
7.0
BetterCloud

Cloud Management

AlienVault USM
BetterCloud
8.3
Cloud Management Security
AlienVault USM
BetterCloud
8.5
Automation and Orchestration
AlienVault USM
BetterCloud
10.0
Cost Management
AlienVault USM
BetterCloud
6.0
Cloud Management Performance Monitoring
AlienVault USM
BetterCloud
8.0
Governance and Compliance
AlienVault USM
BetterCloud
8.0
Resource Management
AlienVault USM
BetterCloud
9.0
Systems Integration
AlienVault USM
BetterCloud
8.5

Pros

AlienVault USM

  • Alienvault USM is THOROUGH. We have a highly integrated workspace that's most SAAS, and I monitor those integrations and their security with AV. If I am trying to track the uptime of a laptop, I don't go to VPN or our Directory Services... I go to AV.
  • As I mentioned before, we use Sophos to protect our laptops. If a questionable file shows up on someones laptop, I hear about it from AlienVault before I hear about it from our Sophos service.
  • The OTX Pulse feature is a built-in feature that lets you subscribe to industries and you are notified about new threats that affect that industry on a daily basis. The pulse alerts are added to your AV watchlist.
Christian Holton profile photo

BetterCloud

  • BetterCloud makes it incredibly easy to provision a number of users at the same time. Their Google Sheet integration means that you can import a list of users and have their accounts created immediately.
  • BetterCloud provides a very good email signature creation and management tools with the ability to deploy and manage different signatures for different departments.
  • BetterCloud provides a wide variety of canned reports, but also allows users to create reports with easy drag-and-drop functionality.
Jamie Dear profile photo

Cons

AlienVault USM

  • While there are many features, many of them are not very advanced. Vulnerability scanning as an example is extremely simplistic and almost unusable for an enterprise organization. It's just enough to get a program off the ground.
  • Cloud-only deployment model (SaaS) may not fit all organizations. Not all organizations are "cloud friendly".
  • Reporting capabilities out of the box are lack luster. Vulnerability management reporting as an example does not include a single canned report.
Frank DePaola profile photo

BetterCloud

  • The interface can be quite cluttered depending on what you want to do. There are a lot of tools.
  • Documentation can be improved. The written documentation for workflows and API are a little tough to follow.
Tristan Dobbs profile photo

Likelihood to Renew

AlienVault USM

AlienVault USM 4.4
Based on 16 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo

BetterCloud

No score
No answers yet
No answers on this topic

Usability

AlienVault USM

AlienVault USM 7.3
Based on 35 answers
The product once properly configured seems to offer a wealth of information but has it's issues. I feel that the initial setup/ installation should include technical support to get up and running. My personal experience from the configuration as installed indicates that the network adaptors are not properly configured to read information. The network ports where configured to only ready 1/2 the network?? So having help to get the system up and running should be part of the initial purchase.
James Ellsworth profile photo

BetterCloud

No score
No answers yet
No answers on this topic

Support

AlienVault USM

AlienVault USM 7.5
Based on 25 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo

BetterCloud

BetterCloud 10.0
Based on 1 answer
Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.
Tristan Dobbs profile photo

Online Training

AlienVault USM

AlienVault USM 8.6
Based on 6 answers
The instructor was very knowledgeable and was able to answer everyone's questions. He also was able to teach to many different levels. Some folks in the class had already been using USM or a similar product whereas I and a few others were brand new. He also provided a way of reaching out with questions after the training was over. Everyone in the training seemed to enjoy the class.
Christian Holton profile photo

BetterCloud

No score
No answers yet
No answers on this topic

Implementation

AlienVault USM

AlienVault USM 6.6
Based on 38 answers
Initial implementation was okay, but we should have gone on the one week course first as an understanding of the features and what to look for would have been of great use. This is especially relevant when fine tuning and correlating events and creating parsers.Once set up the system is pretty resilient and adding in configuration is quite an easy process. We only had on the odd few occasions had to progress any set up problems to tech support.There are also some great whitepapers and set up articles on AlienVault's website support.
Philip Clarke profile photo

BetterCloud

No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault USM

USM Appliance provides you with the ability to identify your critical assets and to set policies to alert you when those assets have vulnerabilities or are subjected to attacks. USM Appliance will generate alarms based upon the risk associated with any given security event captured in USM Appliance.USM Appliance provides you with the ability to identify your critical assets and to set policies to alert you when those assets have vulnerabilities or are subjected to attacks. USM Appliance will generate alarms based upon the risk associated with any given security event captured in USM Appliance. Identifying patterns of events that indicate a possible threat or vulnerability.
Mpho Lekota profile photo

BetterCloud

BetterCloud has proven way more efficient than the native Google Admin application. It has saved us from having to perform custom programming for delegation admin tasks, and has been the best admin suite we have used to date.
Jon Shurtliff profile photo

Return on Investment

AlienVault USM

No answers on this topic

BetterCloud

  • I believe this has had a neutral ROI impact. We make up the cost in time savings of our IT staff.
No photo available

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

AlienVault USM Editions & Modules

Additional Pricing Details

BetterCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BetterCloud Editions & Modules

Edition
BetterCloud One$31
BetterCloud Core$61
BetterCloud Enterprise$101
  1. per user/month
Additional Pricing Details
Users are all employees within your organization that use the connected SaaS applications. Prices shown are billed annually. Minimum pricing applies.

Rating Summary

Likelihood to Recommend

AlienVault USM
7.9
BetterCloud
8.6

Likelihood to Renew

AlienVault USM
4.4
BetterCloud

Usability

AlienVault USM
7.3
BetterCloud

Reliability and Availability

AlienVault USM
6.4
BetterCloud

Performance

AlienVault USM
7.3
BetterCloud

Support

AlienVault USM
7.5
BetterCloud
10.0

In-Person Training

AlienVault USM
4.5
BetterCloud

Online Training

AlienVault USM
8.6
BetterCloud

Implementation

AlienVault USM
6.6
BetterCloud

Scalability

AlienVault USM
6.3
BetterCloud

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