What users are saying about
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Top Rated
600 Ratings
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Top Rated
304 Ratings

AlienVault USM

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Top Rated
600 Ratings
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Score 7.9 out of 101

ServiceNow

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Top Rated
304 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

AlienVault USM

AlienVault Unified Security Management (USM) Anywhere is a cloud-based security information and event management solution that provides effective and affordable threat detection, incident response, and compliance management capabilities. USM Anywhere is well suited to mid-size enterprise environments operating in the cloud. USM Anywhere is also well suited to enterprises whose operations teams require easy deployment and management. Last, USM Anywhere is considered a highly affordable option compared to competitors. USM Anywhere lags competitors in several areas, such as application monitoring, database monitoring, and integrations with third-party solutions such as cloud access security brokers (CASB), DAM, DAP, and DLP.
Matthew Stacks profile photo

ServiceNow

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Gardiner Jones profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
ServiceNow
Centralized event and log data collection
AlienVault USM
8.0
ServiceNow
Correlation
AlienVault USM
8.0
ServiceNow
Event and log normalization
AlienVault USM
8.0
ServiceNow
Deployment flexibility
AlienVault USM
7.0
ServiceNow
Custom dashboards and views
AlienVault USM
6.0
ServiceNow
Host and network-based intrusion detection
AlienVault USM
7.0
ServiceNow

Incident and problem management

AlienVault USM
ServiceNow
8.4
Organize and prioritize service tickets
AlienVault USM
ServiceNow
9.0
Expert directory
AlienVault USM
ServiceNow
8.0
Service restoration
AlienVault USM
ServiceNow
8.5
Self-service tools
AlienVault USM
ServiceNow
8.6
Subscription-based notifications
AlienVault USM
ServiceNow
8.1
ITSM collaboration and documentation
AlienVault USM
ServiceNow
8.4
ITSM reports and dashboards
AlienVault USM
ServiceNow
8.3

ITSM asset management

AlienVault USM
ServiceNow
8.0
Configuration mangement
AlienVault USM
ServiceNow
8.2
Asset management dashboard
AlienVault USM
ServiceNow
8.1
Policy and contract enforcement
AlienVault USM
ServiceNow
7.7

Change management

AlienVault USM
ServiceNow
8.7
Change requests repository
AlienVault USM
ServiceNow
9.0
Change calendar
AlienVault USM
ServiceNow
8.5
Service-level management
AlienVault USM
ServiceNow
8.7

Pros

AlienVault USM

  • Alienvault USM is THOROUGH. We have a highly integrated workspace that's most SAAS, and I monitor those integrations and their security with AV. If I am trying to track the uptime of a laptop, I don't go to VPN or our Directory Services... I go to AV.
  • As I mentioned before, we use Sophos to protect our laptops. If a questionable file shows up on someones laptop, I hear about it from AlienVault before I hear about it from our Sophos service.
  • The OTX Pulse feature is a built-in feature that lets you subscribe to industries and you are notified about new threats that affect that industry on a daily basis. The pulse alerts are added to your AV watchlist.
Christian Holton profile photo

ServiceNow

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
No photo available

Cons

AlienVault USM

  • While there are many features, many of them are not very advanced. Vulnerability scanning as an example is extremely simplistic and almost unusable for an enterprise organization. It's just enough to get a program off the ground.
  • Cloud-only deployment model (SaaS) may not fit all organizations. Not all organizations are "cloud friendly".
  • Reporting capabilities out of the box are lack luster. Vulnerability management reporting as an example does not include a single canned report.
Frank DePaola profile photo

ServiceNow

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
No photo available

Likelihood to Renew

AlienVault USM

AlienVault USM 4.4
Based on 16 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo

ServiceNow

ServiceNow 10.0
Based on 12 answers
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
No photo available

Usability

AlienVault USM

AlienVault USM 7.3
Based on 35 answers
The product once properly configured seems to offer a wealth of information but has it's issues. I feel that the initial setup/ installation should include technical support to get up and running. My personal experience from the configuration as installed indicates that the network adaptors are not properly configured to read information. The network ports where configured to only ready 1/2 the network?? So having help to get the system up and running should be part of the initial purchase.
James Ellsworth profile photo

ServiceNow

ServiceNow 10.0
Based on 7 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt profile photo

Reliability and Availability

AlienVault USM

AlienVault USM 6.4
Based on 3 answers
No answer on this topic is available.

ServiceNow

ServiceNow 10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

AlienVault USM

AlienVault USM 7.3
Based on 3 answers
No answer on this topic is available.

ServiceNow

ServiceNow 9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

AlienVault USM

AlienVault USM 7.5
Based on 25 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo

ServiceNow

ServiceNow 7.4
Based on 5 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

AlienVault USM

AlienVault USM 8.6
Based on 6 answers
The instructor was very knowledgeable and was able to answer everyone's questions. He also was able to teach to many different levels. Some folks in the class had already been using USM or a similar product whereas I and a few others were brand new. He also provided a way of reaching out with questions after the training was over. Everyone in the training seemed to enjoy the class.
Christian Holton profile photo

ServiceNow

ServiceNow 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

AlienVault USM

AlienVault USM 6.6
Based on 38 answers
Initial implementation was okay, but we should have gone on the one week course first as an understanding of the features and what to look for would have been of great use. This is especially relevant when fine tuning and correlating events and creating parsers.Once set up the system is pretty resilient and adding in configuration is quite an easy process. We only had on the odd few occasions had to progress any set up problems to tech support.There are also some great whitepapers and set up articles on AlienVault's website support.
Philip Clarke profile photo

ServiceNow

ServiceNow 10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

AlienVault USM

USM Appliance provides you with the ability to identify your critical assets and to set policies to alert you when those assets have vulnerabilities or are subjected to attacks. USM Appliance will generate alarms based upon the risk associated with any given security event captured in USM Appliance.USM Appliance provides you with the ability to identify your critical assets and to set policies to alert you when those assets have vulnerabilities or are subjected to attacks. USM Appliance will generate alarms based upon the risk associated with any given security event captured in USM Appliance. Identifying patterns of events that indicate a possible threat or vulnerability.
Mpho Lekota profile photo

ServiceNow

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP profile photo

Scalability

AlienVault USM

AlienVault USM 6.3
Based on 3 answers
No answer on this topic is available.

ServiceNow

ServiceNow 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

AlienVault USM

No answers on this topic

ServiceNow

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
No photo available

Screenshots

ServiceNow

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ServiceNow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AlienVault USM
7.9
ServiceNow
8.6

Likelihood to Renew

AlienVault USM
4.4
ServiceNow
10.0

Usability

AlienVault USM
7.3
ServiceNow
10.0

Reliability and Availability

AlienVault USM
6.4
ServiceNow
10.0

Performance

AlienVault USM
7.3
ServiceNow
9.0

Support

AlienVault USM
7.5
ServiceNow
7.4

In-Person Training

AlienVault USM
4.5
ServiceNow

Online Training

AlienVault USM
8.6
ServiceNow
1.0

Implementation

AlienVault USM
6.6
ServiceNow
10.0

Scalability

AlienVault USM
6.3
ServiceNow
10.0

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