What users are saying about

AliveChat

6 Ratings

Pure Chat

4 Ratings

AliveChat

6 Ratings
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Score 8.7 out of 101

Pure Chat

4 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

AliveChat

AliveChat is perfect for real-time communication with web visitors, especially when a business doesn't mind getting insight into the activities of people visiting their website. It favours websites whose users log in from multiple device formats like a pc, iPad, tablets, smartphones etc as AliveChat is able to provide a similar user experience across multiple devices. Overall, AliveChat is my suggested program for companies or startups seeking a helpdesk program for their website.
Chamakhe Maurieni profile photo

Pure Chat

Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone
Matthew Gehrman profile photo

Pros

  • Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
  • Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
  • Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.
Chamakhe Maurieni profile photo
  • Instant notifications
  • Mobile app
  • Customizing the chat box
  • Instant access to the transcripts once the chat has ended
  • Ability to send a copy to the consumer allows us a second chance to connect
  • Personal chat pages
Matthew Gehrman profile photo

Cons

  • AliveChat keeps chat conversations open even after the web visitor has left the website. The chat remains open until an operator closes the chat and this can get very confusing on occasions.
  • With AliveChat, web visitors are not allowed to drop a message when no agent is online to chat with them. It would be nice if web visitors are able to open a support ticket in the case when no agent is online, so agents get to see it whenever they come back online.
Chamakhe Maurieni profile photo
  • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
  • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
Matthew Gehrman profile photo

Alternatives Considered

No answers on this topic
Most chat products are pretty similar in terms of functionality, it comes down to price and function. I've reviewed Olark and LiveChat when we were searching the marketplace for comparison purposes and both services were very comparable in functionality and pricing however it didn't justify the move from Pure Chat.
Matthew Gehrman profile photo

Return on Investment

  • AliveChat has made it easy for us to track the effectiveness of our marketing campaigns. As the real-time number of visitors on the website gives us insights into the performance of ongoing campaigns.
  • AliveChat also makes it possible for us to have an idea of where our web visitors are coming from i.e. via the pre-chat survey form for instance. We are able to generate important data like how a web visitor got to know about us, their expectations when visiting our website etc.
  • AliveChat makes it easy for web visitors to get a real-time response to their questions, with a delay of probably a few seconds.
Chamakhe Maurieni profile photo
  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers
Matthew Gehrman profile photo

Pricing Details

AliveChat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pure Chat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details