What users are saying about

Altru vs Neon CRM

Altru
19 Ratings
Neon CRM
11 Ratings

Altru

19 Ratings
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Score 8.2 out of 100

Based on 19 reviews and ratings

Neon CRM

11 Ratings
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Score 8.7 out of 100

Based on 11 reviews and ratings

Likelihood to Recommend

Altru

Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.

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Anonymous | TrustRadius Reviewer
Verified User
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Neon CRM

If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...

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Thomas Phillips | TrustRadius Reviewer
Thomas Phillips
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Pros

Altru

  • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
  • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
  • Being an all-encompassing database rather than forcing you to use multiple databases.
  • Great customer service and client support, including ongoing updates to better the system.
  • Has a merchandise inventory management system.

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Jennifer Dunmire | TrustRadius Reviewer
Jennifer Dunmire
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Neon CRM

  • Very user friendly
  • Great customer service--they always quickly reply to inquiries with great information for troubleshooting
  • It is a great catchall for donor/grant information

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Kelly Moss | TrustRadius Reviewer
Kelly Moss
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Cons

Altru

  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.

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George Buss, Jr. | TrustRadius Reviewer
George Buss, Jr.
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Neon CRM

  • Right now, there doesn't seem to be a way to assign reports and events to a staff person. In other words, if you want to receive emailed notifications when donations, payments, or event registrations come through, you have to receive ALL of them, not just those for particular events, etc.
  • There is no intuitive way to take a deposit from a customer.
  • NeonCRM doesn't allow you to create and bill with an invoice.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Altru

Altru 9.3
Based on 4 answers
They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.

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Anonymous | TrustRadius Reviewer
Verified User
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Neon CRM

Neon CRM 7.0
Based on 4 answers
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.

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Lisa Steinberg | TrustRadius Reviewer
Lisa Steinberg
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Alternatives Considered

Altru

We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.

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Anonymous | TrustRadius Reviewer
Verified User
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Neon CRM

NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.

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Lora Zygman | TrustRadius Reviewer
Lora Zygman
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Return on Investment

Altru

  • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
  • It is very easy to process payment and entry fees to our Museum and programs.
  • It is easy to retrieve accurate information and records of patrons.

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Jillian Bock | TrustRadius Reviewer
Jillian Bock
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Neon CRM

  • Huge positive ROI in that is has alleviated the need for hand-processing of membership transactions
  • Huge positive ROI in that our reporting has been standardized

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SarahAnn S. Whitbeck | TrustRadius Reviewer
SarahAnn S. Whitbeck
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Screenshots

Pricing Details

Altru

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Altru Editions & Modules

—
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

Neon CRM

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Neon CRM Editions & Modules

Edition
Essentials$501
Impact$1101
Empower$2001
  1. per month
Additional Pricing Details
All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.

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