Blackbaud Altru vs. Neon CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud Altru
Score 6.8 out of 10
N/A
Designed for General Admissions OrganizationsN/A
Neon CRM
Score 4.2 out of 10
Small Businesses (1-50 employees)
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…
$99
per month
Pricing
Blackbaud AltruNeon CRM
Editions & Modules
No answers on this topic
Essentials
$99
per month
Impact
$199
per month
Empower
$399
per month
Offerings
Pricing Offerings
Blackbaud AltruNeon CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAltru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.All plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.
More Pricing Information
Features
Blackbaud AltruNeon CRM
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Blackbaud Altru
-
Ratings
Neon CRM
1.2
2 Ratings
122% below category average
Constituent engagement and marketing00 Ratings1.52 Ratings
Social listening00 Ratings1.01 Ratings
Digital advocacy enablement00 Ratings1.01 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Blackbaud Altru
-
Ratings
Neon CRM
1.8
2 Ratings
109% below category average
Reporting and data visualization00 Ratings1.02 Ratings
Wealth screening00 Ratings2.52 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Blackbaud Altru
-
Ratings
Neon CRM
1.4
2 Ratings
103% below category average
Online donation options00 Ratings3.02 Ratings
Event registration and ticketing00 Ratings1.01 Ratings
Text and phone donations00 Ratings1.01 Ratings
Volunteer shift management00 Ratings1.01 Ratings
Mobile event check-in00 Ratings1.01 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Blackbaud Altru
-
Ratings
Neon CRM
1.5
2 Ratings
123% below category average
Role-based user permissions00 Ratings2.52 Ratings
Mobile access00 Ratings1.01 Ratings
Integrations00 Ratings1.01 Ratings
Best Alternatives
Blackbaud AltruNeon CRM
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
Bloomerang
Bloomerang
Score 9.1 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10
Bloomerang
Bloomerang
Score 9.1 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.7 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud AltruNeon CRM
Likelihood to Recommend
8.2
(11 ratings)
1.0
(12 ratings)
Likelihood to Renew
9.1
(1 ratings)
1.0
(1 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
Support Rating
9.2
(3 ratings)
1.0
(3 ratings)
Implementation Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
Blackbaud AltruNeon CRM
Likelihood to Recommend
Blackbaud
Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
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Neon One, LLC
If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
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Pros
Blackbaud
  • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
  • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
  • Being an all-encompassing database rather than forcing you to use multiple databases.
  • Great customer service and client support, including ongoing updates to better the system.
  • Has a merchandise inventory management system.
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Neon One, LLC
  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
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Cons
Blackbaud
  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
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Neon One, LLC
  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
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Likelihood to Renew
Blackbaud
No answers on this topic
Neon One, LLC
Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
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Usability
Blackbaud
No answers on this topic
Neon One, LLC
The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
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Support Rating
Blackbaud
They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
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Neon One, LLC
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
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Implementation Rating
Blackbaud
No answers on this topic
Neon One, LLC
We had to hire someone to implement our donors into Neon CRM
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Alternatives Considered
Blackbaud
We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
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Neon One, LLC
It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
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Return on Investment
Blackbaud
  • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
  • It is very easy to process payment and entry fees to our Museum and programs.
  • It is easy to retrieve accurate information and records of patrons.
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Neon One, LLC
  • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
  • Positive: Neon works easily with our website, making donations easy for the donor.
  • Positive: Neon is affordable in comparison with similar products.
  • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
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ScreenShots

Blackbaud Altru Screenshots

Screenshot of Constituent Record: Get a true 360-degree view of each constituent's activity.Screenshot of Daily Sales:  Improve sales speed and visitor experience with a smart POSScreenshot of Group Sales:  Keep group sales orders organized and manageableScreenshot of KPIs:  Measure and monitor organizational performanceScreenshot of Membership Dashboard:  Improve membership acquisition and retentionScreenshot of Organizational Calendar:  Effectively manage events, programs, spaces, supplies and equipment

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.