What users are saying about
13 Ratings
7 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.7 out of 101
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Add comparison

Likelihood to Recommend

Altru

Destinations with both membership/donations and admissions will benefit from Altru's capability to track revenue from all angles. As a pretty robust system, you'll find many ways to utilize Altru including through mailings and mailing lists, major donor moves management, merchandise, and online forms.
Jennifer Dunmire profile photo

NeonCRM

It is well suited for creating events and creating a landing page where people can register and pay. It integrates beautifully with PayPal. As for day to day, unless you have a good deal of software experience, you are likely to find the interface challenging.
Lora Zygman profile photo

Pros

  • The system is very intuitive and easy to learn, especially the sales functions.
  • The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
  • Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
  • Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
Elizabeth Dempsey profile photo
  • It sends letters automatically per your criteria
  • It has a great number of fields for contact information
  • NeonCRM is very customizable
Lora Zygman profile photo

Cons

  • We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting.
  • We do not use Altru for volunteer management because of its limited functionality.
  • We've run into some software issues not limited to our organization, but these have been resolved in a timely manner.
Gillian Armstrong profile photo
  • The user interface is not very intuitive.
  • There is a steep learning curve
  • I would recommend that training be offered and highly encouraged
Lora Zygman profile photo

Alternatives Considered

Altru is the only complete, all-in-one solution that meets the RISD Museum's business needs.
Shannon Knight profile photo
NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.
Lora Zygman profile photo

Return on Investment

  • Improved membership management, growing our program by 100%.
  • Improved our attendance tracking and ability to see true patronage.
  • Keeps all our data in one place!
Jennifer Dunmire profile photo
  • Terrific for sending thank you letters to our donors automatically.
  • Great for end of year letters and tax information.
  • Get a few people in your organization well trained and let them be the SMEs.
Lora Zygman profile photo

Pricing Details

Altru

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Altru Editions & Modules
Altru
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

NeonCRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
NeonCRM Editions & Modules
NeonCRM
Edition
Essentials
$501
Impact
$1101
Empower
$2001
1. per month
Additional Pricing Details
All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.