Likelihood to Recommend
Destinations with both membership/donations and admissions will benefit from Altru's capability to track revenue from all angles. As a pretty robust system, you'll find many ways to utilize Altru including through mailings and mailing lists, major donor moves management, merchandise, and online forms.
It is well suited for creating events and creating a landing page where people can register and pay. It integrates beautifully with PayPal. As for day to day, unless you have a good deal of software experience, you are likely to find the interface challenging.
- The system is very intuitive and easy to learn, especially the sales functions.
- The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
- Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
- Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
- It sends letters automatically per your criteria
- It has a great number of fields for contact information
- NeonCRM is very customizable
- We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting.
- We do not use Altru for volunteer management because of its limited functionality.
- We've run into some software issues not limited to our organization, but these have been resolved in a timely manner.
- The user interface is not very intuitive.
- There is a steep learning curve
- I would recommend that training be offered and highly encouraged
NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.
Return on Investment
- Improved membership management, growing our program by 100%.
- Improved our attendance tracking and ability to see true patronage.
- Keeps all our data in one place!
- Terrific for sending thank you letters to our donors automatically.
- Great for end of year letters and tax information.
- Get a few people in your organization well trained and let them be the SMEs.
Premium Consulting/Integration Services—
Entry-level set up fee?
Altru Editions & Modules
Additional Pricing DetailsAltru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.
Premium Consulting/Integration Services
Entry-level set up fee?
NeonCRM Editions & Modules
1. per month