Alvaria CXP Pro vs. Zendesk Suite
Alvaria CXP Pro vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria CXP Pro | N/A | Alvaria CXP Pro (formerly Aspect CX Pro) provides tools for creation and management of digital customer experience and self-service portals and tools, including intelligent chatbots, business user interface, and related analytics. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria CXP Pro | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Alvaria CXP Pro | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria CXP Pro | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Alvaria CXP Pro | Zendesk Suite | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Reliability and Availability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Performance | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Online Training | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |