What users are saying about
32 Ratings
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Score 8.5 out of 100
9 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Evolve IP - IP Phone Systems

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:1. Your company isn't growing and your users never leave the company.2. You don't have to call support or make edits to the admin portal.3. Don't need reporting.4. Only use a physical phone to make/receive calls.5. Do not plan to use a softphone or call center system.6. Enjoy systems or people that frustrate you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
8.6
Evolve IP - IP Phone Systems
High quality audio
Amazon Chime
8.9
Evolve IP - IP Phone Systems
High quality video
Amazon Chime
8.8
Evolve IP - IP Phone Systems
Low bandwidth requirements
Amazon Chime
8.4
Evolve IP - IP Phone Systems
Mobile support
Amazon Chime
8.2
Evolve IP - IP Phone Systems

Screen Sharing

Amazon Chime
8.6
Evolve IP - IP Phone Systems
Desktop sharing
Amazon Chime
9.2
Evolve IP - IP Phone Systems
Whiteboards
Amazon Chime
8.0
Evolve IP - IP Phone Systems

Online Meetings / Events

Amazon Chime
9.1
Evolve IP - IP Phone Systems
Calendar integration
Amazon Chime
9.0
Evolve IP - IP Phone Systems
Meeting initiation
Amazon Chime
8.8
Evolve IP - IP Phone Systems
Integrates with social media
Amazon Chime
9.5
Evolve IP - IP Phone Systems
Record meetings / events
Amazon Chime
8.8
Evolve IP - IP Phone Systems
Slideshows
Amazon Chime
9.3
Evolve IP - IP Phone Systems

Online Events Collaboration

Amazon Chime
9.4
Evolve IP - IP Phone Systems
Live chat
Amazon Chime
9.1
Evolve IP - IP Phone Systems
Audience polling
Amazon Chime
9.8
Evolve IP - IP Phone Systems
Q&A
Amazon Chime
9.1
Evolve IP - IP Phone Systems

Online Events Security

Amazon Chime
9.2
Evolve IP - IP Phone Systems
User authentication
Amazon Chime
9.4
Evolve IP - IP Phone Systems
Participant roles & permissions
Amazon Chime
8.8
Evolve IP - IP Phone Systems
Confidential attendee list
Amazon Chime
9.4
Evolve IP - IP Phone Systems

Cloud PBX

Amazon Chime
Evolve IP - IP Phone Systems
5.0
Hosted PBX
Amazon Chime
Evolve IP - IP Phone Systems
7.0
Multi-level Interactive Voice Response (IVR)
Amazon Chime
Evolve IP - IP Phone Systems
6.0
User templates
Amazon Chime
Evolve IP - IP Phone Systems
5.0
Call reports
Amazon Chime
Evolve IP - IP Phone Systems
1.0
Directory of employee names
Amazon Chime
Evolve IP - IP Phone Systems
6.0

Call Management

Amazon Chime
Evolve IP - IP Phone Systems
4.0
Answering rules
Amazon Chime
Evolve IP - IP Phone Systems
5.0
Call recording
Amazon Chime
Evolve IP - IP Phone Systems
2.0
Call park
Amazon Chime
Evolve IP - IP Phone Systems
5.0
Call screening
Amazon Chime
Evolve IP - IP Phone Systems
4.0
Message alerts
Amazon Chime
Evolve IP - IP Phone Systems
4.0

VoIP system collaboration

Amazon Chime
Evolve IP - IP Phone Systems
5.0
Audio conferencing
Amazon Chime
Evolve IP - IP Phone Systems
4.0
Video screen sharing
Amazon Chime
Evolve IP - IP Phone Systems
5.0
Instant messaging
Amazon Chime
Evolve IP - IP Phone Systems
6.0

Mobile apps

Amazon Chime
Evolve IP - IP Phone Systems
7.0
Mobile app for iOS
Amazon Chime
Evolve IP - IP Phone Systems
7.0
Mobile app for Android
Amazon Chime
Evolve IP - IP Phone Systems
7.0

Pros

Amazon Chime

  • Connectivity reliability was a key buying factor for my organization.
  • We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
  • Implementation across our organization was a quick turnaround due to good customer service from the supplier.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross | TrustRadius Reviewer

Cons

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Christopher Goering, CPBI | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

Evolve IP - IP Phone Systems 1.0
Based on 1 answer
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

We switched from 8x8 due to voice quality issues.
Alex Fuchs | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Evolve IP - IP Phone Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Evolve IP - IP Phone Systems Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
8.6
Evolve IP - IP Phone Systems
1.0

Support Rating

Amazon Chime
8.3
Evolve IP - IP Phone Systems
1.0

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