Likelihood to Recommend Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
Read full review I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
Read full review Pros Chat tools, video calls, on spot meeting invite[s] easy to create and use. Ability to record any meeting and automatically downloads the meeting recording after ending the meeting. UI is clean and easy to navigate around Amazon Chime. Ability to invite outside guests easily using Amazon Chime without any issues. Read full review One pane of glass to manage multiple sites Zero upfront cost of ownership Flexibility in configuration Read full review Cons More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype. You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time. The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would. No built-in screen sharing capabilities. Read full review I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well. Read full review Support Rating They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Read full review Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Read full review Alternatives Considered Better than
Skype for Business in terms of loading the application onto your device.
Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than
Skype for Business .
Read full review We switched from 8x8 due to voice quality issues.
Read full review Return on Investment The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals. Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past. Read full review We have reduce operational expenses by an average of 30 percent by switching to EIP. Higher level of employee engagement with customers (given phone features). Only negativity would be if you have a single point of failure for internet service it proves to be a challenge. Read full review ScreenShots