What users are saying about
8 Ratings
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Score 8.8 out of 100
23 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Sparkcentral, by Hootsuite

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock
Melinda Cox | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

amoCRM
8.8
Sparkcentral, by Hootsuite
Customer data management / contact management
amoCRM
10.0
Sparkcentral, by Hootsuite
Workflow management
amoCRM
8.5
Sparkcentral, by Hootsuite
Opportunity management
amoCRM
8.0
Sparkcentral, by Hootsuite
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
Sparkcentral, by Hootsuite
Interaction tracking
amoCRM
9.0
Sparkcentral, by Hootsuite

Customer Service & Support

amoCRM
8.5
Sparkcentral, by Hootsuite
Call center management
amoCRM
8.5
Sparkcentral, by Hootsuite

Marketing Automation

amoCRM
8.9
Sparkcentral, by Hootsuite
Lead management
amoCRM
10.0
Sparkcentral, by Hootsuite
Email marketing
amoCRM
7.8
Sparkcentral, by Hootsuite

CRM Project Management

amoCRM
6.3
Sparkcentral, by Hootsuite
Task management
amoCRM
8.3
Sparkcentral, by Hootsuite
Billing and invoicing management
amoCRM
5.0
Sparkcentral, by Hootsuite
Reporting
amoCRM
5.8
Sparkcentral, by Hootsuite

CRM Reporting & Analytics

amoCRM
7.5
Sparkcentral, by Hootsuite
Forecasting
amoCRM
7.3
Sparkcentral, by Hootsuite
Pipeline visualization
amoCRM
10.0
Sparkcentral, by Hootsuite
Customizable reports
amoCRM
5.3
Sparkcentral, by Hootsuite

Customization

amoCRM
8.5
Sparkcentral, by Hootsuite
Custom fields
amoCRM
10.0
Sparkcentral, by Hootsuite
Scripting environment
amoCRM
7.0
Sparkcentral, by Hootsuite
API for custom integration
amoCRM
8.5
Sparkcentral, by Hootsuite

Security

amoCRM
9.3
Sparkcentral, by Hootsuite
Single sign-on capability
amoCRM
10.0
Sparkcentral, by Hootsuite
Role-based user permissions
amoCRM
8.5
Sparkcentral, by Hootsuite

Social CRM

amoCRM
10.0
Sparkcentral, by Hootsuite
Social data
amoCRM
10.0
Sparkcentral, by Hootsuite
Social engagement
amoCRM
10.0
Sparkcentral, by Hootsuite

Integrations with 3rd-party Software

amoCRM
8.5
Sparkcentral, by Hootsuite
Marketing automation
amoCRM
8.5
Sparkcentral, by Hootsuite

Platform

amoCRM
8.5
Sparkcentral, by Hootsuite
Mobile access
amoCRM
8.5
Sparkcentral, by Hootsuite

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Sparkcentral, by Hootsuite

  • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
  • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
  • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
Anonymous | TrustRadius Reviewer

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Sparkcentral, by Hootsuite

  • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
  • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
  • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

amoCRM

No score
No answers yet
No answers on this topic

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Andrew (Drew) Johnston | TrustRadius Reviewer

Support Rating

amoCRM

No score
No answers yet
No answers on this topic

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 9.0
Based on 4 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen | TrustRadius Reviewer

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Sparkcentral, by Hootsuite

Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Tukio Machini | TrustRadius Reviewer

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Sparkcentral, by Hootsuite

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson | TrustRadius Reviewer

Screenshots

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Sparkcentral, by Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Sparkcentral, by Hootsuite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

amoCRM
8.3
Sparkcentral, by Hootsuite
9.9

Likelihood to Renew

amoCRM
Sparkcentral, by Hootsuite
8.7

Support Rating

amoCRM
Sparkcentral, by Hootsuite
9.0

Add comparison