AnswerDash vs. Desk.com (discontinued)
AnswerDash vs. Desk.com (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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AnswerDash | N/A | AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from… | N/A | |
Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
AnswerDash | Desk.com (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
AnswerDash | Desk.com (discontinued) | |
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Top Pros | ||
Top Cons |
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AnswerDash | Desk.com (discontinued) | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AnswerDash | Desk.com (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 8.4 (14 ratings) |
Usability | - (0 ratings) | 8.3 (19 ratings) |
Availability | - (0 ratings) | 1.0 (2 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.2 (21 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (1 ratings) |
AnswerDash | Desk.com (discontinued) | |
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Likelihood to Recommend | AnswerDash No answers on this topic | Discontinued Products |
Pros | AnswerDash No answers on this topic | Discontinued Products |
Cons | AnswerDash No answers on this topic | Discontinued Products |
Likelihood to Renew | AnswerDash No answers on this topic | Discontinued Products |
Usability | AnswerDash No answers on this topic | Discontinued Products |
Reliability and Availability | AnswerDash No answers on this topic | Discontinued Products |
Performance | AnswerDash No answers on this topic | Discontinued Products |
Support Rating | AnswerDash No answers on this topic | Discontinued Products |
Implementation Rating | AnswerDash No answers on this topic | Discontinued Products |
Alternatives Considered | AnswerDash No answers on this topic | Discontinued Products |
Return on Investment | AnswerDash No answers on this topic | Discontinued Products |
ScreenShots | AnswerDash Screenshots | Desk.com (discontinued) Screenshots |