Apica Synthetic vs. Scout APM

As I use this for only my area, it is very well suited to what I need it to do. Apica Synthetic monitors two different web applications in a time interval that is easily customizable for uptime and latency. These are critical indicators for a cloud-based point-of-sale system. We need solid uptime and limited latency across the enterprise.

Incentivized

To me, it's the best APM out there for a Rails application. It is really easy to set up, configure and start debugging any kind of bad-performing endpoint. We have solved issues going from High Response Time to Memory Leaks/Bloats. All of this can be achieved even if you are hosting your app in a PaaS like Heroku. (Where sometimes is difficult to install an agent like in other vendors).

Incentivized

• Auto alerts trigger if any issue is identified
• Graphical representation of the health of applications
• Good product support from the team

Incentivized

• Rails instrumentation
• Segmentation by controllers and sometimes methods
• Detecting low performing endpoints

Incentivized

• It's very clunky. Infrastructure is large and very difficult to upgrade.
• SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
• Update: they now offer federated logins
• It filled a gap in monitoring for us, but we're looking to move on.

Incentivized

• Errors (is a new functionality but I didn't get well how it can replace rollbar for example).
• Usage measuring: In some cases is easy to get "disabled" due to a peak of bad requests.
• Editing app's names

Incentivized

We trust the results that Apica Synthetic has achieved. Real-time alerting is critical to our clients and with limited resources, we can't handle many false positives; Apica Synthetic is the only solution that provides both of those features.

Incentivized

As per my experience while using it. Thanks!

Apica Synthetic is very effective while configuring the account setup for any of the database/UserID.

Easy for implementation in our Infrastructure, Easy for troubleshooting the issue and Easy to use as well.

We were using different monitoring tools for different requirements (e.g.,Nagios and Checkmk for infrastructure issues) and we were in need of a tool for service and API monitoring for which we were using ThousandEye. But alerts were 60-70% valid irrespective of conditions like network issues. But Apica Synthetic's alert mechanism is a perfect fit for our department. It helped us to reduce unnecessary/false alerts and a number of wrong tickets.

Incentivized

We have preferred Scout APM over Datadog due to: - Easy to configure and install on Heroku Platform (Datadog's agent can give some trouble when installing it on Heroku's Dynos) - Easy to monitor normal behavior and be actionable on endpoints who are out of normal - It has an easier pricing which facilitates to make predictions on budget

Incentivized

• My department is not charged for Apica Synthetic so no ROI, but from a customer service perspective, we can react to an outage and repair it faster than our customers can report the outage.
• Our vendor's own monitoring tools are not as accurate nor as timely as ours. They rely on us telling them, from Apica Synthetic, that they have an issue.

Incentivized

• Speed to solve incidents
• Easy to monitor new endpoints or deployments
• Easy to monitor background jobs (like sidekiq)

Incentivized