What users are saying about

Pingdom

Top Rated
21 Ratings

Apica WebPerformance

2 Ratings
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Score 4.6 out of 101

Pingdom

Top Rated
21 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Apica WebPerformance

It's a good starter solution, but it was difficult to maintain. Often, the vendor wanted to use us as a guinea pig for upgrades and then writing the upgrade document based on what they found/broke/etc with our environment. I prefer late adopter.
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Pingdom

Pingdom is appropriate for site monitoring, website up times, website speed, DNS checks and also the convenience of accessing this on mobile apps. Its suitable for a support team, but it could be improved to make it more suitable for business users alike by having a skimmed version of it with less technical detailing and more layman-friendly reporting.
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Pros

  • It is an easy-to-use product and you can build out checks with Firefox Selenium IDE (no longer supported). A good measure of availability.
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  • User-friendly Screens
  • Flexible reports
  • Tracks website up time
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Cons

  • It's very clunky. Infrastructure is large and very difficult to upgrade.
  • SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
  • It filled a gap in monitoring for us, but we're looking to move on.
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  • Font looks poor on linux/chrome. It appears to be the font "Pingvetica" causing issues.
  • Website loads slowly at times.
  • Would be nice to be made more aware of new features as they are added to Pingdom.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Pingdom10.0
Based on 4 answers
I really find Pingdom indispensable for monitoring all front-facing services.
Verdon Vaillancourt profile photo

Usability

No score
No answers yet
No answers on this topic
Pingdom10.0
Based on 2 answers
Detailed information access is unintuitive.
Ted White profile photo

Performance

No score
No answers yet
No answers on this topic
Pingdom6.0
Based on 1 answer
Interface is unnecessarily complicated and frequently responds slowly.
Ted White profile photo

Support

No score
No answers yet
No answers on this topic
Pingdom7.0
Based on 1 answer
While Pingdom does provide an auto-response and replies within 24 hours I find their replies inadequate. When I have asked why a feature is not working as expected I am frequently redirected to another option rather than helped with my issue. That would be fine except the alternative does not meet my need.
Ted White profile photo

Alternatives Considered

Seemed to work well, but we didn't want to do a long renewal. Other products are maturing and better integrated with our systems. It works for now, but we're looking to replace it.
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Pingdom was less expensive than Site24x7 and was able to monitor for locations outside of the US. Pingdom is in the cloud and does not require server hardware or care and feeding the way Nagios does. Pingdom does what it does very well for a reasonable cost.
Ted White profile photo

Return on Investment

  • Got visibility into availability other than relying on just canary pages.
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  • Improved website up time
  • Improved website dependency tracking and reporting
  • Reduced operations website issue troubleshooting time
  • Improved service level agreement reporting
Ted White profile photo

Pricing Details

Apica WebPerformance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pingdom

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details