What users are saying about
Top Rated
25 Ratings
2 Ratings
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Score 4.7 out of 101
Top Rated
25 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Apica WebPerformance

It's a good starter solution, but it was difficult to maintain. Often, the vendor wanted to use us as a guinea pig for upgrades and then writing the upgrade document based on what they found/broke/etc with our environment. I prefer late adopter.
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Pingdom

Pingdom is appropriate for site monitoring, website up times, website speed, DNS checks and also the convenience of accessing this on mobile apps. Its suitable for a support team, but it could be improved to make it more suitable for business users alike by having a skimmed version of it with less technical detailing and more layman-friendly reporting.
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Pros

  • It is an easy-to-use product and you can build out checks with Firefox Selenium IDE (no longer supported). A good measure of availability.
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  • Let's me know when my site is down and back up.
  • Quick view of response time to see if servers are responding as expected
  • Provides a quick way to check the status of many different sites compared to doing it manually.
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Cons

  • It's very clunky. Infrastructure is large and very difficult to upgrade.
  • SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
  • It filled a gap in monitoring for us, but we're looking to move on.
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  • I wish it was a bit cheaper, but it's not a terrible price for the service they offer.
  • No real functionality complaints, it did what we needed it to do.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Pingdom10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
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Usability

No score
No answers yet
No answers on this topic
Pingdom10.0
Based on 2 answers
Detailed information access is unintuitive.
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Performance

No score
No answers yet
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Pingdom6.0
Based on 1 answer
Interface is unnecessarily complicated and frequently responds slowly.
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Support

No score
No answers yet
No answers on this topic
Pingdom7.0
Based on 1 answer
While Pingdom does provide an auto-response and replies within 24 hours I find their replies inadequate. When I have asked why a feature is not working as expected I am frequently redirected to another option rather than helped with my issue. That would be fine except the alternative does not meet my need.
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Alternatives Considered

Seemed to work well, but we didn't want to do a long renewal. Other products are maturing and better integrated with our systems. It works for now, but we're looking to replace it.
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Pingdom was less expensive than Site24x7 and was able to monitor for locations outside of the US. Pingdom is in the cloud and does not require server hardware or care and feeding the way Nagios does. Pingdom does what it does very well for a reasonable cost.
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Return on Investment

  • Got visibility into availability other than relying on just canary pages.
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  • Improved website up time
  • Improved website dependency tracking and reporting
  • Reduced operations website issue troubleshooting time
  • Improved service level agreement reporting
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Pricing Details

Apica WebPerformance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pingdom

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details