What users are saying about

AppAssure

19 Ratings

AppAssure

19 Ratings
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Score 6.3 out of 101

CloudBerry Backup

5 Ratings
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Score 9.4 out of 101

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Likelihood to Recommend

AppAssure

AppAssure works well for quick access to point in time backups of Windows machines without having to do a complete restore. The virtual standby function is useful as a disaster recovery or high availability solution. Recent upgrades to the product and rebranding to Rapid Recovery look promising. If your Linux machines are mission [critical] make sure your administrators test restores so they can perform them in a timely manner should the need arise.
Tony Albanese profile photo

CloudBerry Backup

For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
Steve Putnam profile photo

Feature Rating Comparison

Data Center Backup

AppAssure
6.8
CloudBerry Backup
Universal recovery
AppAssure
8.0
CloudBerry Backup
Live recovery
AppAssure
8.0
CloudBerry Backup
Recovery verification
AppAssure
9.1
CloudBerry Backup
Business application protection
AppAssure
6.4
CloudBerry Backup
Multiple backup destinations
AppAssure
9.8
CloudBerry Backup
Incremental backup identification
AppAssure
7.0
CloudBerry Backup
Backup to the cloud
AppAssure
5.1
CloudBerry Backup
Deduplication and file compression
AppAssure
3.2
CloudBerry Backup
Snapshots
AppAssure
4.2
CloudBerry Backup

Pros

  • Continuous backup with deduplication and compression
  • The P to V function of the software is create. To be able to back up physical machines and create a hot spare on a virtual environment was a great selling point.
  • Can back up physical and virtual (ESX or Hyper-V).
No photo available
  • A wide array of choices for Backend storage - We use Amazon, Google, Backblaze and Wasabi
  • Flexible Retention policies - We keep data/versions locally for one year, at Google for 90 days, and at Amazon for 30 days.
  • Extremely low price point allowing us to charge prices that are competitive with Mozy and provide fully managed backup services
  • Extremely powerful central management console allowing us to monitor, edit, and run backups and restores for all client devices from any computer or mobile device
Steve Putnam profile photo

Cons

  • The GUI and response times are far too slow. It would be nice if this could be improved.
  • Currently you can set a blanket retention policy for all protected machines. It would be great if this could get more granular and can do protection groups of machines where you can custom set retention policy
  • Once again, policies where you can set backup times for groups rather than individual machines would be great.
No photo available
  • Reporting of summarized historical Backup activity by the client is weaker than it could be. Cloudberry has reached out via their Customer Forum to gather requirements and preferences, indicating that they are aware that it needs additional development
  • The hybrid backup implementation is powerful (Local backup with data sent to Cloud afterward) but lacks the ability to have different retention periods for each destination
Steve Putnam profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
CloudBerry Backup10.0
Based on 1 answer
I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
David Judice profile photo

Usability

No score
No answers yet
No answers on this topic
CloudBerry Backup10.0
Based on 1 answer
The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
David Judice profile photo

Support

No score
No answers yet
No answers on this topic
CloudBerry Backup10.0
Based on 1 answer
Excellent support with very quick response and quick resolution of my issues. I am very happy with my experience with their support department and feel comfortable they can and will resolve any issues I have quickly and completely. I feel that they care about my experience with their product and take ownership of any problems.
David Judice profile photo

Implementation

AppAssure6.0
Based on 1 answer
Our initial installation really was not optimum. With the help from Dell Profession Services we were able to get our implementation sized correctly and better understand how to get better deduplication results
Tony Albanese profile photo
CloudBerry Backup10.0
Based on 1 answer
Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
David Judice profile photo

Alternatives Considered

We had Replay in our environment already and the price was right. We figured it might be good to stick with one vendor. Replay was a good product and saved us a couple times with the VM exports. Unfortunately, I can't say the same about AppAssure - anything but headache dealing with support daily.
No photo available
Mozy Pro is/was a decent product for self-service backup, but our typical client is not tech savvy enough to handle fixing the common errors (permissions, encrypted files etc> ) that cause failures. They do not monitor the backups on a regular basis, and they have no idea how to properly execute a restore. There is no ability to chose from multiple back-end storage platforms, retention periods are not nearly as flexible, the upload speed is slower and it does not have the bandwidth throttling that Cloudberry possesses, and it does not have true client-side encryption keys at least when we used it).
Steve Putnam profile photo

Return on Investment

  • It is taking too much of our time to manage this product to make sure backups are running.
No photo available
  • Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
  • By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
  • We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
Steve Putnam profile photo

Pricing Details

AppAssure

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AppAssure Editions & Modules
AppAssure
Additional Pricing Details

CloudBerry Backup

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
CloudBerry Backup Editions & Modules
CloudBerry Backup
Edition
CloudBerry Backup Free
$01
CloudBerry Backup Pro
29.991
CloudBerry Backup Server
119.991
CloudBerry Backup Ultimate
299.991
CloudBerry Backup MS SQL
149.991
CloudBerry Backup MS Exchange
229.991
1. Per server
Additional Pricing Details