What users are saying about
10 Ratings
10 Ratings
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Score 9 out of 100
1 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

AppFolio

If any colleague or resident asked about the system we used, I would highly recommend it. It is a huge step up from the other platform software we were using, so there are so many more features for both managers and our tenants. As a tenant, it seems they really enjoy the cleanliness of logging in, paying rent, asking for maintenance or contacting the manager. Easy and clean!
hayley schreihart | TrustRadius Reviewer

Property Matrix

Property Matrix has developed property management software that incorporates all the power of a highly technical accounting software with the conveniences of state-of-the-art check scanning capabilities. For years, I've struggled with the physical demands of check processing - receipt, delivery, recording and processing. Now I'm able to simplify all of these steps into just one encrypted scan. I'm also able to review every account from one convenient location - tenants, vendors, owners, accounts and check scanning are all accessible from the main screen. I'm able to review outstanding invoices, rent payments, management fees and so much more. It's very well suited for my business.
Debbie Dey | TrustRadius Reviewer

Pros

AppFolio

  • It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues.
  • AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order.
  • I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program.
Heather Urban | TrustRadius Reviewer

Property Matrix

  • I especially like the all-inclusive dashboard for accounting. Multiple tabs keep everything organized and accessible.
  • Customized reports are extremely important. This software allows me to set my own parameters instead of forcing me to used canned reporting data.
  • Real-time information allows me to always know what task is required next. It also helps me stay focused and never worry that I've forgotten something.
  • The cloud-based software provides access from any location and device. Now I can spend less time behind my desk and more time in the field where I'm needed.
Debbie Dey | TrustRadius Reviewer

Cons

AppFolio

  • Accounting is not as user-friendly for the general Property Manager type, the folks who are actual accountants, like a dedicated accounting person will be fine.
  • Rental Comps are limited and can be quite OFF on the numbers since it only takes into account Appfolio rents...not any other integration. I use this for a bird's eye view only.
  • Scheduling Tasks with a team has come a LONG way in recent years. It still needs some integration to split tasks among users.
Arcoma L. Lambert | TrustRadius Reviewer

Property Matrix

  • I've found all aspects of this product to be exceptional for functionality, customization and flexibility. The only thing I've noticed is a limited range of easy-to-read background settings. There are 10 different themes, but all are blue and are a little difficult to read.
Debbie Dey | TrustRadius Reviewer

Usability

AppFolio

AppFolio 10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban | TrustRadius Reviewer

Property Matrix

No score
No answers yet
No answers on this topic

Support Rating

AppFolio

AppFolio 9.1
Based on 3 answers
The few times that we have had training with AppFolio, they were SO helpful and quick to answer any questions we may have. Because of their promptness, it shows what a great product they have. If they were not able to figure something out, they would follow up with us within a few days or so, which is so important in a software program!
hayley schreihart | TrustRadius Reviewer

Property Matrix

No score
No answers yet
No answers on this topic

Alternatives Considered

AppFolio

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP | TrustRadius Reviewer

Property Matrix

No answers on this topic

Return on Investment

AppFolio

  • We have been able to utilize our current employees with our growth without adding more overhead cost by having to hire more employees.
  • The cost of the program has not really allowed us to see much of a profit on the bottom line of not having to hire more employees because as we grow our units so does the cost of the program grow.
  • We have 2 offices several miles away from each other and Appfolio has allowed us to stay in real time in both offices because of the program being web based.
Vivian McClintock | TrustRadius Reviewer

Property Matrix

  • The Property Matrix property management software has had a positive impact for on-time tenant payments. Before implementing this program, I often had to visit each tenant to collect rent payments. With digital check scanning and EBT payments available, my tenants rarely miss a payment.
  • Maintaining my accounting records through this software has improved my own efficiency and allows me to spend more time visiting tenants. I used to spend several hours a day doing data entry. I've now cut that time in half and can even record pertinent information from the road.
  • I'm a better manager with this software and am gaining more respect from my tenants, vendors and owners. With important data at my fingertips, I'm equipped with critical information precisely when I need it. Now when an owner asks for details about a building, I can confidently relay the information without delay.
Debbie Dey | TrustRadius Reviewer

Screenshots

Property Matrix

Pricing Details

AppFolio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AppFolio Editions & Modules

Additional Pricing Details

Property Matrix

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$200

Property Matrix Editions & Modules

Edition
Property Matrix$11
  1. Per Unit
Additional Pricing Details

Add comparison