What users are saying about
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Top Rated
254 Ratings
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Top Rated
158 Ratings

Appian

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Top Rated
254 Ratings
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Score 8.7 out of 100

Celonis

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Top Rated
158 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Low-Code Development

    8.5

    Appian

    85%

    Celonis

    Feature Set Not Supported
    N/A
    Appian ranks higher in 6/6 features

    Visual Modeling

    8.4
    84%
    71 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    8.5
    85%
    70 Ratings
    N/A
    0 Ratings

    Platform Security

    8.6
    86%
    69 Ratings
    N/A
    0 Ratings

    Platform User Management

    8.2
    82%
    70 Ratings
    N/A
    0 Ratings

    Reusability

    8.8
    88%
    73 Ratings
    N/A
    0 Ratings

    Platform Scalability

    8.6
    86%
    71 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Appian is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
    • Celonis is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating

    Likelihood to Recommend

    8.7

    Appian

    87%
    137 Ratings
    9.1

    Celonis

    91%
    137 Ratings

    Likelihood to Renew

    8.9

    Appian

    89%
    19 Ratings
    8.3

    Celonis

    83%
    6 Ratings

    Usability

    8.6

    Appian

    86%
    95 Ratings
    6.4

    Celonis

    64%
    3 Ratings

    Support Rating

    8.1

    Appian

    81%
    172 Ratings
    6.4

    Celonis

    64%
    3 Ratings

    In-Person Training

    9.0

    Appian

    90%
    1 Rating

    Celonis

    N/A
    0 Ratings

    Online Training

    6.0

    Appian

    60%
    2 Ratings

    Celonis

    N/A
    0 Ratings

    Implementation Rating

    1.4

    Appian

    14%
    9 Ratings
    9.1

    Celonis

    91%
    1 Rating

    Likelihood to Recommend

    Appian

    Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
    Anonymous | TrustRadius Reviewer

    Celonis

    Celonis is ideal for the recruitment process, which involves individuals applying, interviewing, being offered, and accepting positions. Celonis also allows the HR department to manage the data from the recruitment process, allowing them to track the speed of the process and understand why candidates drop out. Celonis examines the efficacy of HR systems, how they respond to employee requests, and who is in charge of specific activities.
    Arunvinodh C | TrustRadius Reviewer

    Pros

    Appian

    • Allows at a glance workflow documentation which assists in the need we have for information readiation.
    • Drag and drop interface for workflow development greatly speeds our apps time to market.
    • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
    Richard Owens | TrustRadius Reviewer

    Celonis

    • The team is incredible at integrating background tables, and building out the real-life processes end users are going through so that opportunities can be quickly identified. They continually persevere and are willing to bring in new data sets to make the platform as productive as possible.
    • The team continually challenges our internal business processes and setups to ensure that we are hunting for opportunities and pushing the limits of what we thought was possible for improving our operations
    • The X-ray view within the process explorer and the variant explorer provides a transparent overview of the order to cash process which we did not have previously
    • OLAP tables and different dimensions to slice the data with [helping] us find the root cause of the improvement opportunity that we want to focus on
    • Execution instruments like Action Flow help us take advantage of any insights provided to us within the process explorer
    • Dashboard views of specific KPIs help us build and export management reports with ease
    Alexandra Robb | TrustRadius Reviewer

    Cons

    Appian

    • Search issues when type ahead and database search are used in the same field.
    • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
    • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
    Anonymous | TrustRadius Reviewer

    Celonis

    • Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
    • Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
    • Client Centricity (They are working on that with their new structure of Consultants, though)
    Maurice Schepp | TrustRadius Reviewer

    Pricing Details

    Appian

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0

    Appian Editions & Modules

    Edition
    Free$0
    Standard60.002
    Flat FeeContact Sales3
    EnterpriseContact Sales4
    1. none
    2. per user per month
    3. one fixed price per app, unlimited users
    4. unlimited number of apps, priced by user
    Additional Pricing Details

    Celonis

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Celonis Editions & Modules

    Additional Pricing Details
    Snap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.

    Likelihood to Renew

    Appian

    Appian 8.9
    Based on 19 answers
    We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
    Michael Campbell, PMP,CSM | TrustRadius Reviewer

    Celonis

    Celonis 8.3
    Based on 6 answers
    We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
    Paresh Gandhi, MPM, LSSGB, ACP | TrustRadius Reviewer

    Usability

    Appian

    Appian 8.6
    Based on 95 answers
    Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
    Anonymous | TrustRadius Reviewer

    Celonis

    Celonis 6.4
    Based on 3 answers
    It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Appian

    Appian 8.1
    Based on 172 answers
    Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
    Nabin Poudel | TrustRadius Reviewer

    Celonis

    Celonis 6.4
    Based on 3 answers
    We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
    Paresh Gandhi, MPM, LSSGB, ACP | TrustRadius Reviewer

    In-Person Training

    Appian

    Appian 9.0
    Based on 1 answer
    As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
    Anonymous | TrustRadius Reviewer

    Celonis

    No score
    No answers yet
    No answers on this topic

    Online Training

    Appian

    Appian 6.0
    Based on 2 answers
    Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.
    Anonymous | TrustRadius Reviewer

    Celonis

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Appian

    Appian 1.4
    Based on 9 answers
    It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
    Peter Newnam | TrustRadius Reviewer

    Celonis

    Celonis 9.1
    Based on 1 answer
    Celonis has a lot of tools to support the implementation.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Appian

    Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
    Anonymous | TrustRadius Reviewer

    Celonis

    The key difference for me as the user and as an analyst is the ease with which Celonis allowed me to shape the analysis myself. Other tools rely on what an analyst created in hopes that it will serve the purpose to everybody. So many times, however, I find myself stuck, wishing to apply a different angle to my analysis but needing to request IT enhancement, which takes time. Celonis gives me the extra flexibility which I have not yet experienced anywhere else.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Appian

    • I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
    • The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
    • There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
    Anonymous | TrustRadius Reviewer

    Celonis

    • I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
    • I have seen Celonis take days off of processing times in purchasing processes.
    • I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.
    Anonymous | TrustRadius Reviewer

    Screenshots

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