Appian vs Celonis

• I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
• You can understand business use case and convert it to a logical process automation.
• Process Modeller has improved a lot and providing smart services use adds more value.
• Service integration helps us to seamlessly integrate with third-party systems

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• Provide big picture information and drill down to details, such as actors, cases, documents
• Combine process discovery data with other business, e.g. controlling data
• Great user interface
• Unlike other products such as Minit or Disco, this tool is great at being able to directly enrich the findings with cost or revenue data
• Easy to build and calculate critical process KPIs and demonstrate the findings to management (decision makers)

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• Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
• Graphical user interface could use some additional improvements but it has come a long way already.
• Sites could use some additional modifications. Currently, the News Feed is not available on a site.

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• May shed a negative light on employees for deviating from the desired processes.

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• Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!

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• Celonis has helped me get rid of unneeded steps within my sales process that have to lead to longer sales cycles.
• Celonis has helped us identify areas internally where we are not taking advantage of cash discounts.

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