<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
Appian
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 254 reviews and ratings
Celonis
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
158 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 158 reviews and ratings
Feature Set Ratings
Low-Code Development

8.5
Appian
85%
Celonis
Feature Set Not Supported
N/A
Appian ranks higher in 6/6 features
Appian ranks higher in 6/6 features
Visual Modeling

8.4
84%
71 Ratings
N/A
0 Ratings
Drag-and-drop Interfaces

8.5
85%
70 Ratings
N/A
0 Ratings
Platform Security

8.6
86%
69 Ratings
N/A
0 Ratings
Platform User Management

8.2
82%
70 Ratings
N/A
0 Ratings
Reusability

8.8
88%
73 Ratings
N/A
0 Ratings
Platform Scalability

8.6
86%
71 Ratings
N/A
0 Ratings
Attribute Ratings
- Appian is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
- Celonis is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
Likelihood to Recommend

8.7
Appian
87%
137 Ratings
9.1
Celonis
91%
137 Ratings
Likelihood to Renew

8.9
Appian
89%
19 Ratings
8.3
Celonis
83%
6 Ratings
Usability

8.6
Appian
86%
95 Ratings
6.4
Celonis
64%
3 Ratings
Support Rating

8.1
Appian
81%
172 Ratings
6.4
Celonis
64%
3 Ratings
In-Person Training

9.0
Appian
90%
1 Rating
Celonis
N/A
0 Ratings
Online Training

6.0
Appian
60%
2 Ratings
Celonis
N/A
0 Ratings
Implementation Rating

1.4
Appian
14%
9 Ratings
9.1
Celonis
91%
1 Rating
Likelihood to Recommend
Appian
Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.

Verified User
Director in Information Technology
Management Consulting Company, 10,001+ employeesCelonis
Celonis is ideal for the recruitment process, which involves individuals applying, interviewing, being offered, and accepting positions. Celonis also allows the HR department to manage the data from the recruitment process, allowing them to track the speed of the process and understand why candidates drop out. Celonis examines the efficacy of HR systems, how they respond to employee requests, and who is in charge of specific activities.
Founder
ArunsystemsInformation Technology and Services, 51-200 employees
Pros
Appian
- Allows at a glance workflow documentation which assists in the need we have for information readiation.
- Drag and drop interface for workflow development greatly speeds our apps time to market.
- Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
Systems and Process Engineering
Sprint/TMobileTelecommunications, 10,001+ employees
Celonis
- The team is incredible at integrating background tables, and building out the real-life processes end users are going through so that opportunities can be quickly identified. They continually persevere and are willing to bring in new data sets to make the platform as productive as possible.
- The team continually challenges our internal business processes and setups to ensure that we are hunting for opportunities and pushing the limits of what we thought was possible for improving our operations
- The X-ray view within the process explorer and the variant explorer provides a transparent overview of the order to cash process which we did not have previously
- OLAP tables and different dimensions to slice the data with [helping] us find the root cause of the improvement opportunity that we want to focus on
- Execution instruments like Action Flow help us take advantage of any insights provided to us within the process explorer
- Dashboard views of specific KPIs help us build and export management reports with ease
Order to Cash Key User
MarsLogistics & Supply Chain, 10,001+ employees
Cons
Appian
- Search issues when type ahead and database search are used in the same field.
- Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
- Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.

Verified User
Manager in Information Technology
Financial Services Company, 1001-5000 employeesCelonis
- Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
- Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
- Client Centricity (They are working on that with their new structure of Consultants, though)
Team Lead RPA & Process Mining
Deutsche Post DHL GroupLogistics & Supply Chain, 10,001+ employees
Pricing Details
Appian
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0
Appian Editions & Modules
Edition
Free | $0 |
---|---|
Standard | 60.002 |
Flat Fee | Contact Sales3 |
Enterprise | Contact Sales4 |
- none
- per user per month
- one fixed price per app, unlimited users
- unlimited number of apps, priced by user
Additional Pricing Details
—Celonis
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Celonis Editions & Modules
—
Additional Pricing Details
Snap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.Likelihood to Renew
Appian
Appian 8.9
Based on 19 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Director, Strategic Process Project Management
Scripps NetworksBroadcast Media, 1001-5000 employees
Celonis
Celonis 8.3
Based on 6 answers
We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
Manager of Business System and Project Management
Sysmex America, Inc.Hospital & Health Care, 1001-5000 employees
Usability
Appian
Appian 8.6
Based on 95 answers
Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.

Verified User
Engineer in Finance and Accounting
Financial Services Company, 5001-10,000 employeesCelonis
Celonis 6.4
Based on 3 answers
It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.

Verified User
Program Manager in Corporate
Aviation & Aerospace Company, 5001-10,000 employeesSupport Rating
Appian
Appian 8.1
Based on 172 answers
Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
CEO
Curl LabsComputer Software, 51-200 employees
Celonis
Celonis 6.4
Based on 3 answers
We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
Manager of Business System and Project Management
Sysmex America, Inc.Hospital & Health Care, 1001-5000 employees
In-Person Training
Appian
Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesCelonis
No score
No answers yet
No answers on this topic
Online Training
Appian
Appian 6.0
Based on 2 answers
Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.

Verified User
Employee in Information Technology
Computer Software Company, 10,001+ employeesCelonis
No score
No answers yet
No answers on this topic
Implementation Rating
Appian
Appian 1.4
Based on 9 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Development Team Lead for BPM, Integration and Special Project Teams
University of WollongongHigher Education, 1001-5000 employees
Celonis
Celonis 9.1
Based on 1 answer
Celonis has a lot of tools to support the implementation.

Verified User
C-Level Executive in Information Technology
Electrical & Electronic Manufacturing Company, 10,001+ employeesAlternatives Considered
Appian
Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?

Verified User
Consultant in Customer Service
Information Technology & Services Company, 501-1000 employeesCelonis
The key difference for me as the user and as an analyst is the ease with which Celonis allowed me to shape the analysis myself. Other tools rely on what an analyst created in hopes that it will serve the purpose to everybody. So many times, however, I find myself stuck, wishing to apply a different angle to my analysis but needing to request IT enhancement, which takes time. Celonis gives me the extra flexibility which I have not yet experienced anywhere else.

Verified User
Supervisor in Customer Service
Oil & Energy Company, 10,001+ employeesReturn on Investment
Appian
- I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
- The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
- There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.

Verified User
Employee in Information Technology
Military Company, 11-50 employeesCelonis
- I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
- I have seen Celonis take days off of processing times in purchasing processes.
- I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employees