Appian vs Celonis

• I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
• You can understand business use case and convert it to a logical process automation.
• Process Modeller has improved a lot and providing smart services use adds more value.
• Service integration helps us to seamlessly integrate with third-party systems

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• Provide big picture information and drill down to details, such as actors, cases, documents
• Combine process discovery data with other business, e.g. controlling data
• Great user interface
• Unlike other products such as Minit or Disco, this tool is great at being able to directly enrich the findings with cost or revenue data
• Easy to build and calculate critical process KPIs and demonstrate the findings to management (decision makers)

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• Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
• Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
• Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
• Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.

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• May shed a negative light on employees for deviating from the desired processes.

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• Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!

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• Celonis has helped me get rid of unneeded steps within my sales process that have to lead to longer sales cycles.
• Celonis has helped us identify areas internally where we are not taking advantage of cash discounts.

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