Appian vs SAP Intelligent Robotic Process Automation | TrustRadius

What users are saying about

Score 8 out of 10

Based on 179 reviews and ratings

Score 7 out of 10

Based on 5 reviews and ratings

Feature Rating Comparison

Appian

SAP Intelligent Robotic Process Automation

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Pros

I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
You can understand business use case and convert it to a logical process automation.
Process Modeller has improved a lot and providing smart services use adds more value.
Service integration helps us to seamlessly integrate with third-party systems

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Ravi Joshi, PMI-ACP®

Solutions Architect

Fidelity InternationalInvestment Management, 5001-10,000 employees

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RPA streamlines processes while saving time.
RPA allows our users to spend time on more valuable tasks.
RPA decreases human errors.

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Verified User

Team Lead in Information Technology

Accounting Company, 10,001+ employees

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Cons

Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.

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Verified User

Director in Research & Development

Pharmaceuticals Company, 10,001+ employees

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Spanish localization.
Easier interoperability with SAP Conversational AI.
Access to Cloud Studio.

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Verified User

Manager in Information Technology

Retail Company, 1001-5000 employees

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Likelihood to Renew

Appian 9.0

Based on 16 answers

We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian

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Michael Campbell, PMP,CSM

Director, Strategic Process Project Management

Scripps NetworksBroadcast Media, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Usability

Appian 8.6

Based on 45 answers

Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.

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Business Process Management Administrator/Designer

Scripps Networks InteractiveBroadcast Media, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Appian 8.1

Based on 123 answers

We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.

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Business Analyst

Sydney AirportAirlines/Aviation, 201-500 employees

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SAP Intelligent Robotic Process Automation 7.3

Based on 3 answers

Support has been solid thus far

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Verified User

Team Lead in Information Technology

Accounting Company, 10,001+ employees

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In-Person Training

Appian 9.0

Based on 1 answer

As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.

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Verified User

Analyst in Information Technology

Financial Services Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Online Training

Appian 10.0

Based on 1 answer

Really great training platform. Very visual and easy to use.

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Verified User

Analyst in Information Technology

Financial Services Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Appian 9.0

Based on 8 answers

It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.

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Development Team Lead for BPM, Integration and Special Project Teams

University of WollongongHigher Education, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.

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Verified User

Project Manager in Other

Banking Company, 201-500 employees

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We also considered UiPath RPA Robotic Process Automation and Automation Anywhere but we finally choose SAP Intelligent Robotic Process Automation because we have other SAP products in our company and we thought integration between tools would be better.

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Verified User

Manager in Information Technology

Retail Company, 1001-5000 employees

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Return on Investment

Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!

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Lynley Johnston

Contract Senior Business Analyst

Department of Internal Affairs (NZ)Government Administration, 1001-5000 employees

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Thus far, has been mostly positive, but we are just starting the journey.

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Verified User

Team Lead in Information Technology

Accounting Company, 10,001+ employees

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Screenshots

See All (5) Appian Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Appian Editions & Modules

Edition

Free	$0
Standard	60.00²
Flat Fee	Contact Sales³
Enterprise	Contact Sales⁴

per user per month
one fixed price per app, unlimited users
unlimited number of apps, priced by user

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SAP Intelligent Robotic Process Automation Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Appian

SAP Intelligent Robotic Process Automation

Appian

SAP Intelligent Robotic Process Automation

Appian

SAP Intelligent Robotic Process Automation

Appian

SAP Intelligent Robotic Process Automation

Appian

SAP Intelligent Robotic Process Automation

Appian

SAP Intelligent Robotic Process Automation

Appian

SAP Intelligent Robotic Process Automation

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