Apptentive vs. LiveAgent
Apptentive vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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Apptentive | N/A | Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect… | N/A | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Apptentive | LiveAgent | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Apptentive | LiveAgent | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Apptentive | LiveAgent | |
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Likelihood to Recommend | 8.0 (2 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Apptentive | LiveAgent | |
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Likelihood to Recommend | Apptentive | QualityUnit, LLC |
Pros | Apptentive | QualityUnit, LLC |
Cons | Apptentive | QualityUnit, LLC |
Likelihood to Renew | Apptentive No answers on this topic | QualityUnit, LLC |
Usability | Apptentive No answers on this topic | QualityUnit, LLC |
Support Rating | Apptentive No answers on this topic | QualityUnit, LLC |
Implementation Rating | Apptentive No answers on this topic | QualityUnit, LLC |
Alternatives Considered | Apptentive | QualityUnit, LLC |
Return on Investment | Apptentive | QualityUnit, LLC |
ScreenShots | Apptentive Screenshots | LiveAgent Screenshots |