Arts People vs. Blackbaud eTapestry

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Arts People
Score 6.6 out of 10
Small Businesses (1-50 employees)
Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and…N/A
Blackbaud eTapestry
Score 6.2 out of 10
N/A
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.
$115
per month Usage based per constituent record
Pricing
Arts PeopleBlackbaud eTapestry
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Arts PeopleBlackbaud eTapestry
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsWe have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.
More Pricing Information
Features
Arts PeopleBlackbaud eTapestry
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Arts People
-
Ratings
Blackbaud eTapestry
5.0
1 Ratings
1% above category average
Constituent engagement and marketing00 Ratings6.01 Ratings
Social listening00 Ratings4.01 Ratings
Digital advocacy enablement00 Ratings5.01 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Arts People
-
Ratings
Blackbaud eTapestry
7.5
1 Ratings
21% above category average
Reporting and data visualization00 Ratings8.01 Ratings
Wealth screening00 Ratings7.01 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Arts People
-
Ratings
Blackbaud eTapestry
5.0
1 Ratings
14% above category average
Online donation options00 Ratings6.01 Ratings
Text and phone donations00 Ratings4.01 Ratings
Volunteer shift management00 Ratings5.01 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Arts People
-
Ratings
Blackbaud eTapestry
7.7
1 Ratings
20% above category average
Role-based user permissions00 Ratings9.01 Ratings
Mobile access00 Ratings7.01 Ratings
Integrations00 Ratings7.01 Ratings
Best Alternatives
Arts PeopleBlackbaud eTapestry
Small Businesses
OneCause
OneCause
Score 9.2 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Medium-sized Companies
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Enterprises
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Arts PeopleBlackbaud eTapestry
Likelihood to Recommend
10.0
(1 ratings)
7.1
(89 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(27 ratings)
Usability
-
(0 ratings)
8.5
(27 ratings)
Availability
-
(0 ratings)
10.0
(3 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
4.7
(15 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
10.0
(2 ratings)
Implementation Rating
-
(0 ratings)
6.5
(5 ratings)
Configurability
-
(0 ratings)
9.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(2 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Arts PeopleBlackbaud eTapestry
Likelihood to Recommend
Neon One, LLC
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
Read full review
Blackbaud
As we are a small Foundation with only one Administrative Assistant, eTapestry is perfect for me to keep all of our CRM. Once I got used to how it worked, I found it to be user friendly. If I have any problems, I can either try to find the answer for myself in the extensive library, chat to support or email our Customer Service Representative with questions. I cannot fault either the Support team or Customer Service Representatives I have dealt with over the years as all of them have been knowledgeable and extremely helpful. I would prefer to have better options within the Email section as the templates are very basic. There is another option to use an eTapestry partner, but there are additional costs involved in that. The email templates are OK to use if you wish to send quick information to your database.
Read full review
Pros
Neon One, LLC
  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
Read full review
Blackbaud
  • Report Scheduling is great. Reports can be scheduled daily (even on specific days of the week), weekly, or monthly) and auto-emailed.
  • Reports can be displayed on the screen, downloaded, or emailed in CSV, excel, or pdf and can have columns pre-sorted in your preferred order.
  • Online donations are automatically added to the donor's account and automatically create an account for a new donor.
Read full review
Cons
Neon One, LLC
  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Read full review
Blackbaud
  • When I started using eTapestry, you had to pay for courses to learn how to do more complicated things in the database. These courses were fairly expensive and our small organization couldn't afford that. I had to figure a lot out on my own or using the tech folks in chat or the odd free thing. Not sure if the courses are still costly or not.
  • It is not particularly user friendly--for example, you would think the drag and drop email template would be pretty straightforward but it is not! And there aren't built in instructions to help as you try to use things.
  • Figuring out how to organize queries and reports and communications in folders in order to find things again has been challenging. It is possible to search on keywords, which is very helpful. But finding something in a list of queries that is not alphabetical isn't particularly easy.
Read full review
Likelihood to Renew
Neon One, LLC
No answers on this topic
Blackbaud
We do not always get positive solutions from Etapestry. There are a lot of resources and solutions that you can read about and reach out to. I participate in Community Forums and trainings to see what we can be doing differently.
Read full review
Usability
Neon One, LLC
No answers on this topic
Blackbaud
eTapestry was the first donor database I had ever used and always found it to be much easier to use and administer than the databases I was used to (patient care and payroll databases). The rare times I can't figure out how to do something, I just hope on the chat and someone from the team pleasantly walks me through the process. If it's something that database is incapable of doing, they encourage me to log my suggestion in the idea bank so it can be considered for enhancements. On top of that, the regular training provided allows you to continue building your skills within the database
Read full review
Reliability and Availability
Neon One, LLC
No answers on this topic
Blackbaud
I have never had an issue accessing eTapestry. It does occasionally go down for maintenance. When that happens, they give you a lot of notice and generally schedule maintenance for hours between midnight and 6am so that business won't be disrupted.
Read full review
Performance
Neon One, LLC
No answers on this topic
Blackbaud
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
Read full review
Support Rating
Neon One, LLC
No answers on this topic
Blackbaud
My favorite feature is the Live Chat. If we get stuck, we can get immediate help, download the chat and save it for later so if we need help again we have it on file. The Knowledge Database is also extremely helpful.
Read full review
In-Person Training
Neon One, LLC
No answers on this topic
Blackbaud
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
Read full review
Online Training
Neon One, LLC
No answers on this topic
Blackbaud
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
Read full review
Implementation Rating
Neon One, LLC
No answers on this topic
Blackbaud
I was not there for the implementation of this platform. Unfortunately I am unable to just skip this question as it requires a response, which needs to be fifty characters, so here we are. At thirty four, I need to add a few more words to satisfy this requirement. Done.
Read full review
Alternatives Considered
Neon One, LLC
  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Read full review
Blackbaud
We have researched 2-3 other donor platforms and we just aren't at a place to change, although we are very tempted. eTapestry is getting us by for now and we don't look forward to the day when we have to change platforms and have to change things for our monthly donors. We worry about attrition if our donors have to change platforms.
Read full review
Scalability
Neon One, LLC
No answers on this topic
Blackbaud
The product allows us flexibility and scalability for our team.
Read full review
Return on Investment
Neon One, LLC
  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
Read full review
Blackbaud
  • Increased our capacity to fundraise.
  • Allowed more opportunity to know our donors (tracking and data collection).
  • Limited users - due to steep learning curve - as such less of our development staff know how to use the system to its fullest potential.
Read full review
ScreenShots

Blackbaud eTapestry Screenshots

Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of supporters and their interactions with other oganizations from a single screen.Screenshot of The eTapestry home screen can be customized to surface whatever is important to the organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators that provide a clear view of fundraising performance.Screenshot of eTapestry comes with out-of-the box reports that can help segment the supporter-base and develop strategies for engagement and outreach.