Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$13.49
per month per user
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
N/A
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
$10
Starting Price Per Month
Pricing
Asana
ManageEngine ServiceDesk Plus
Editions & Modules
Starter
$13.49
per month per user
Advanced
$30.49
per month per user
Enterprise
Contact Sales
Personal
Free
Standard
$10.00
Starting Price Per Month
Professional
$21.00
Starting Price Per Month
Enterprise
$50.00
Starting Price Per Month
Offerings
Pricing Offerings
Asana
ManageEngine ServiceDesk Plus
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
A discount is offered for annual billing.
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More Pricing Information
Community Pulse
Asana
ManageEngine ServiceDesk Plus
Features
Asana
ManageEngine ServiceDesk Plus
Project Management
Comparison of Project Management features of Product A and Product B
Asana
8.3
179 Ratings
7% above category average
ManageEngine ServiceDesk Plus
-
Ratings
Task Management
9.2179 Ratings
00 Ratings
Resource Management
8.0152 Ratings
00 Ratings
Gantt Charts
9.061 Ratings
00 Ratings
Scheduling
8.4162 Ratings
00 Ratings
Workflow Automation
8.9132 Ratings
00 Ratings
Team Collaboration
9.3178 Ratings
00 Ratings
Support for Agile Methodology
8.57 Ratings
00 Ratings
Support for Waterfall Methodology
8.57 Ratings
00 Ratings
Document Management
8.1150 Ratings
00 Ratings
Email integration
8.1142 Ratings
00 Ratings
Mobile Access
8.7149 Ratings
00 Ratings
Timesheet Tracking
6.16 Ratings
00 Ratings
Change request and Case Management
8.44 Ratings
00 Ratings
Budget and Expense Management
7.077 Ratings
00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.5
48 Ratings
17% below category average
ManageEngine ServiceDesk Plus
-
Ratings
Project & financial reporting
5.51 Ratings
00 Ratings
Integration with accounting software
7.547 Ratings
00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asana
-
Ratings
ManageEngine ServiceDesk Plus
7.5
21 Ratings
9% below category average
Organize and prioritize service tickets
00 Ratings
8.021 Ratings
Expert directory
00 Ratings
6.614 Ratings
Service restoration
00 Ratings
6.116 Ratings
Self-service tools
00 Ratings
8.019 Ratings
Subscription-based notifications
00 Ratings
7.115 Ratings
ITSM collaboration and documentation
00 Ratings
8.917 Ratings
ITSM reports and dashboards
00 Ratings
8.019 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Asana
-
Ratings
ManageEngine ServiceDesk Plus
7.8
16 Ratings
6% below category average
Configuration mangement
00 Ratings
8.515 Ratings
Asset management dashboard
00 Ratings
8.015 Ratings
Policy and contract enforcement
00 Ratings
7.111 Ratings
Change management
Comparison of Change management features of Product A and Product B
The usability of Asana is broad since it's available in a variety of platforms that are widely used nowadays. I think that it would be great for people who are constantly on the move and switching devices, since it has allowed me to work from my phone, too. I also think that Asana has proven itself to handle a large quantity of work
ServiceDesk Plus is very easy to configure at the start, and then adjust the categories and rules as the implementation is refined. Its greatest strength is the ability to program without requiring a full time administrator. There is very little jargon involved. Reporting not so much. The canned reports are useful but do not always cover some of the basics. Fortunately, the user groups freely share report definitions so one could springboard from something close to your desired result.
Through it, we were able to communicate and cooperate with the rest of the team to complete the work in the required manner and at the appropriate time.
Ticket logging for end users, so they can see the progress on their help requests
Asset management; it has an agent that can be installed on machines which can then feed back information on installed software, active times, logged on user etc
Project management; larger projects can be managed within ManageEngine ServiceDesk as well as end user help tickets, where progress/milestones etc can be recorded
Active Directory import of users, so that it automatically updates when users are created/deleted and links their accounts in ManageEngine ServiceDesk with their email address as well to enable email alerts
When trying to select the top row ticket, you have to be careful not to select all tickets. Happened to us twice and we assigned all open tickets to one technician. Took a few minutes to correct.
Site is sometimes a bit sluggish to respond. Don't know if that is an issue with our network infrastructure or the program itself, though.
When users send emails to the help desk, we sometimes experience delays until the tickets appear on the site for the technicians.
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
It is still very cumbersome, lots of data entry on the back end to build how we want it but it is still not completely user friendly. Many functions still dont work and contacting someone for help isnt always easy or we get told solutions for issues we have just arent built yet.
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Our network administrator usually gets a good response when contacting ManageEngine ServiceDesk Plus customer service. They are quick to respond and so far have been able to eliminate most of our issues. We have been through several upgrades of the software over the years and have no issues to report in regards to customer service.
Asana is a top-tier project management software that helps us organize and track projects from start to finish. It allows us to apply tasks/to-dos to multiple projects without duplication, divide complex projects into smaller tasks, and track project progress. It also helps us organize work on Kanban boards or linear lists. It stands out from the crowd in a big way compared to the competition.
Spiceworks was free, which obviously had both benefits and limitations - I will say that the community around Spiceworks has always been great. If we could replicate that experience with the ME user base, it would be terrific.
The tool does not scale well from an ROI perspective. As you add a customer, you must add a new instance, hence a new license.
The tool is probably on the expensive side (34,000 USD per 130 technicians per year).
There is no usage beyond incident, change, and problem management. The CMDB feature is extremely limited and cannot generate additional ROI. There is no knowledge-base or integration with other software (other than ME Desktop Central).