What users are saying about
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Top Rated
940 Ratings

Asana

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Top Rated
940 Ratings
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Score 8.4 out of 101
52 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

ServiceDesk Plus

ServiceDesk Plus is great when you use it as-is in a small to medium size environment. When operating within these parameters, the tool is fast, intuitive, and robust. Outside of this, you will find that you cannot have multiple customers in a single instance of the tool, as it has no multi-tenant capability. It can get very expensive when buying a license for multiple instances of this tool. While there is a basic ability to auto-assign/categorize tickets based on certain criteria, there are no actual automation capabilities.
No photo available

Feature Rating Comparison

Project Management

Asana
7.9
ServiceDesk Plus
Task Management
Asana
9.2
ServiceDesk Plus
Resource Management
Asana
7.8
ServiceDesk Plus
Gantt Charts
Asana
6.5
ServiceDesk Plus
Scheduling
Asana
8.6
ServiceDesk Plus
Workflow Automation
Asana
7.8
ServiceDesk Plus
Team Collaboration
Asana
9.1
ServiceDesk Plus
Support for Agile Methodology
Asana
8.5
ServiceDesk Plus
Support for Waterfall Methodology
Asana
8.5
ServiceDesk Plus
Document Management
Asana
7.4
ServiceDesk Plus
Email integration
Asana
7.5
ServiceDesk Plus
Mobile Access
Asana
7.9
ServiceDesk Plus
Timesheet Tracking
Asana
6.1
ServiceDesk Plus
Change request and Case Management
Asana
8.4
ServiceDesk Plus
Budget and Expense Management
Asana
6.9
ServiceDesk Plus

Professional Services Automation

Asana
6.9
ServiceDesk Plus
Project & financial reporting
Asana
5.5
ServiceDesk Plus
Integration with accounting software
Asana
8.4
ServiceDesk Plus

Incident and problem management

Asana
ServiceDesk Plus
7.8
Organize and prioritize service tickets
Asana
ServiceDesk Plus
8.2
Expert directory
Asana
ServiceDesk Plus
7.5
Service restoration
Asana
ServiceDesk Plus
8.0
Self-service tools
Asana
ServiceDesk Plus
7.5
Subscription-based notifications
Asana
ServiceDesk Plus
7.8
ITSM collaboration and documentation
Asana
ServiceDesk Plus
7.6
ITSM reports and dashboards
Asana
ServiceDesk Plus
8.0

ITSM asset management

Asana
ServiceDesk Plus
7.8
Configuration mangement
Asana
ServiceDesk Plus
8.2
Asset management dashboard
Asana
ServiceDesk Plus
7.5
Policy and contract enforcement
Asana
ServiceDesk Plus
7.6

Change management

Asana
ServiceDesk Plus
8.2
Change requests repository
Asana
ServiceDesk Plus
7.9
Change calendar
Asana
ServiceDesk Plus
8.0
Service-level management
Asana
ServiceDesk Plus
8.6

Pros

Asana

  • Project management and workflow
  • Create customized lists of tasks and reminders.
  • Employee activity tracking
  • One-time solution for project tracking
Jestin Sebastian profile photo

ServiceDesk Plus

  • ServiceDesk Plus does well at tracking our tickets and supplying great charts and graphs to pass off to Managers and Directors to show how we are doing as a company and where work needs to be improved.
  • The asset management portion of the software is great because it ties in with our Active Directory, and we added an agent to our OS image so when a user logs into a computer with their login, SDP will assign the computer to that person.
  • There is also a Solutions section where an end user can browse categories where we've given them step-by-step instructions on how to resolve an issue on their own without any further downtime.
No photo available

Cons

Asana

  • I wish Asana had more customizable reporting. One of the benefits of using Asana is that you can track tasks and actually use those tasks to build repeatable processes, but decoding reports can be challenging.
  • Asana's printing functionality needs improvement. You can use Asana tasks to create agendas, for example, but it's not possible to print a clean agenda to share with a group who's not on Asana and/or doesn't have their computer at a meeting.
Melissa Miller profile photo

ServiceDesk Plus

  • The interface is sort of clunky
  • The reporting is not flexible and hard to do if using ad-hoc.
  • The mobile app is confusing.
No photo available

Likelihood to Renew

Asana

Asana 9.9
Based on 33 answers
Big fan of Asana. There are many free tools out there so difficult to take on more cost when we have free tools we can use
Ian Mortimer profile photo

ServiceDesk Plus

ServiceDesk Plus 6.0
Based on 1 answer
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
No photo available

Usability

Asana

Asana 9.0
Based on 23 answers
It's very straightforward to use and doesn't require any training. It's intuitive to use. The menus and buttons are where you'd naturally expect them to be. It's very user friendly
Debbie Gillum profile photo

ServiceDesk Plus

ServiceDesk Plus 6.2
Based on 2 answers
Did not require intense installation effort or a large investment in technician or agent training. Day to day operations are intuitive and simple.
Norman Chambers profile photo

Reliability and Availability

Asana

Asana 8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo

ServiceDesk Plus

No score
No answers yet
No answers on this topic

Support

Asana

Asana 8.1
Based on 26 answers
I have yet to have to contact Asana's support, other than to request info about their non-profit pricing structure. Based on how quickly they responded to that, and how well everything works, I would imagine their support is top-notch. However, I can't guarantee that, as we have never used it.
Chandos Schorstein profile photo

ServiceDesk Plus

ServiceDesk Plus 10.0
Based on 1 answer
Easy to contact, most serious issues resolved very quickly.
Norman Chambers profile photo

Alternatives Considered

Asana

Asana has its proper place in task management. There are better tools that provide similar functionality but the decision depends heavily on the actual requirements. If you own a small business or a start up, Asana is excellent. If you are an enterprise level organization, you'll want to map the requirements to the key features and functionality. Considering Asana is a free product with a paid model as you grow, it is an excellent offering to the project management community.
Andrew Makar profile photo

ServiceDesk Plus

We are able to do more things on SDP other than what TrackITcould do. And we went paperless, something TrackIT couldnt do.
Kayla Streeter profile photo

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo

ServiceDesk Plus

No score
No answers yet
No answers on this topic

Return on Investment

Asana

  • Asana has helped us be more efficient in tracking projects while simultaneously eliminating the clutter of emails.
Laura Emmet profile photo

ServiceDesk Plus

  • Paperless process is positive
Kayla Streeter profile photo

Screenshots

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*

* per user per month

ServiceDesk Plus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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