What users are saying about

Asana

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Top Rated
800 Ratings
Top Rated
44 Ratings

Asana

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Top Rated
800 Ratings
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Score 8.3 out of 101
Top Rated
44 Ratings
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Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Asana

If you have a team of employees that you would like to view their progress, assign different tasks to various employees based on their specific talents or qualifications and have all projects tracked while doing so, this is the program for you. It has options to hold ideas, images, mood boards, as well as your products being developed and put on the market. It keeps everyone in the department up to speed and not just the one person in charge of it and their supervisor.
No photo available

ServiceDesk Plus

Any kind of IT management should use this tool since is easy to use and it has good value for its price. Large Companies that have many IT groups with many services to administrate are well suited. Large companies that have several branches can benefit from this kind of software as it is multi-portal.
Miguel Nuñez profile photo

Feature Rating Comparison

Project Management

Asana
7.8
ServiceDesk Plus
Task Management
Asana
9.1
ServiceDesk Plus
Resource Management
Asana
7.8
ServiceDesk Plus
Gantt Charts
Asana
6.5
ServiceDesk Plus
Scheduling
Asana
8.5
ServiceDesk Plus
Workflow Automation
Asana
7.5
ServiceDesk Plus
Team Collaboration
Asana
9.0
ServiceDesk Plus
Support for Agile Methodology
Asana
8.5
ServiceDesk Plus
Support for Waterfall Methodology
Asana
8.5
ServiceDesk Plus
Document Management
Asana
6.8
ServiceDesk Plus
Email integration
Asana
7.4
ServiceDesk Plus
Mobile Access
Asana
7.8
ServiceDesk Plus
Timesheet Tracking
Asana
6.1
ServiceDesk Plus
Change request and Case Management
Asana
8.4
ServiceDesk Plus
Budget and Expense Management
Asana
7.0
ServiceDesk Plus

Professional Services Automation

Asana
6.2
ServiceDesk Plus
Project & financial reporting
Asana
5.5
ServiceDesk Plus
Integration with accounting software
Asana
7.0
ServiceDesk Plus

Incident and problem management

Asana
ServiceDesk Plus
7.5
Organize and prioritize service tickets
Asana
ServiceDesk Plus
8.3
Expert directory
Asana
ServiceDesk Plus
7.4
Service restoration
Asana
ServiceDesk Plus
7.4
Self-service tools
Asana
ServiceDesk Plus
6.5
Subscription-based notifications
Asana
ServiceDesk Plus
7.7
ITSM collaboration and documentation
Asana
ServiceDesk Plus
7.4
ITSM reports and dashboards
Asana
ServiceDesk Plus
7.7

ITSM asset management

Asana
ServiceDesk Plus
7.6
Configuration mangement
Asana
ServiceDesk Plus
7.9
Asset management dashboard
Asana
ServiceDesk Plus
7.6
Policy and contract enforcement
Asana
ServiceDesk Plus
7.3

Change management

Asana
ServiceDesk Plus
7.9
Change requests repository
Asana
ServiceDesk Plus
7.4
Change calendar
Asana
ServiceDesk Plus
7.6
Service-level management
Asana
ServiceDesk Plus
8.7

Pros

  • Asana has an easy to use UI. Even if you don't get into the advanced things Asana can do for your project management, it's super easy to use and keeps even the most basic task lists organized.
  • Asana lets you view your tasks in multiple views. You can view all the tasks assigned to you or all the tasks under a certain project (i.e. HR). It also lets you customize the views within each project by due date or by other customizable priorities.
  • Asana's email to task and Google Chrome extensions make getting tasks out of your email and into Asana super easy. I forward a large percentage of my emails directly to Asana so that I can prioritize how I choose to follow up and respond to requests in my inbox.
Melissa Miller profile photo
  • Does well in functioning as a help desk software.
  • It has e-mail alerts and can be set up for specific groups for specific types of tickets.
  • It allows a round-robin style of ticket assignment
  • Can manage software contracts with alerts on renewals/expiration
No photo available

Cons

  • I hate that Asana does not have time keeping functionality inbuilt. I use Asana with lot of contractors and I would love if there was a time keeping function.
  • Asana sends me a lot of notifications. Sometimes it is super helpful but often I opt out of notifications. I would love to see if Asana can optimize or change the notification frequency in a unique way.
  • Asana does not allow me to chat if the other user or team members are online. I would love to have that feature instead of just commenting.
No photo available
  • Timers for technicians are hard to keep track of if you're working on multiple tickets. There's no dashboard or control panel that will tell you that you left a timer running anywhere. It takes a good bit of diligence to not forgot about those if that's something your company wants to use.
  • Updates are frequent and sometimes there are a lot of small changes that may seem insignificant but greatly impact your comfort level. For instance, we had a minor upgrade that also changed how the search function worked on some pages. Typing in a ticket number in the search field used to automatically bring the ticket, afterward it does a search even if there's only one result.
  • Leaving a window open long enough will result in a timeout that has to be refreshed or reloaded. If you try to log back in it creates a window in a window that is not possible to fix. There should be an option to stay logged in. It's no different from the already existing "remember me" option.
Randy Munroe profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
I just can't see us getting it off of Asana any time soon, despite the many headaches it has caused us. We have too much data in there, too much time & training invested into it, too much at stake to move. If we were just starting out today, fresh, I don't know for certain that I would absolutely go the same direction, but I *think* I still would. I just haven't seen anything better yet. Maybe if Podio's support staff hadn't treated me like a worthless nuisance to them, I might feel differently, but the fact is that their task management is simply inferior to Asana's. That can't be denied, and in fact Podio said it themselves: "Tasks are a simple function. They cannot be customized. Tasks in Podio can be used for quick to-do's for you and your team members." In our operation, however, prompt task completion is a big deal; one task can't be completed until another one is done first, and closing the gaps between those tasks is critical in meeting deadlines and servicing our customers. Asana gets us there, the others don't.
No photo available
ServiceDesk Plus6.0
Based on 1 answer
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
No photo available

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
ServiceDesk Plus6.2
Based on 2 answers
Did not require intense installation effort or a large investment in technician or agent training. Day to day operations are intuitive and simple.
Norman Chambers profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
ServiceDesk Plus10.0
Based on 1 answer
Easy to contact, most serious issues resolved very quickly.
Norman Chambers profile photo

Alternatives Considered

Trello - great but a bit young. Good integration points. I think it could be a good too to integrate with. Some people enjoy the KanBan type view and Asana doesn't have that currently. Basecamp - more project manager focused but also a good integration point. JIRA - Better for support and bug management than task management on a project/enterprise level
Ian Mortimer profile photo
Just ended up being the winner of the tortoise race. Showed the most promise but costs to fulfill those promises made it fall short of expectations.
Jason Dupuis profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • I definitely feel more organized and more effective when I'm assigned a task via Asana. It makes it easier to keep track of than email. I also work off-location from the rest of the team.
Dylan Edwards profile photo
  • Anything entered (tickets, changes, projects) is tracked
  • Tough to get meaningful reports out
  • Incidents or Service Requests are documented
Jason Dupuis profile photo

Screenshots

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

ServiceDesk Plus

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details