Asana vs. ManageEngine ServiceDesk Plus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asana
Score 8.5 out of 10
N/A
Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$13.49
per month per user
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
N/A
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
$10
Starting Price Per Month
Pricing
AsanaManageEngine ServiceDesk Plus
Editions & Modules
Starter
$13.49
per month per user
Advanced
$30.49
per month per user
Enterprise
Contact Sales
Personal
Free
Standard
$10.00
Starting Price Per Month
Professional
$21.00
Starting Price Per Month
Enterprise
$50.00
Starting Price Per Month
Offerings
Pricing Offerings
AsanaManageEngine ServiceDesk Plus
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsA discount is offered for annual billing.
More Pricing Information
Community Pulse
AsanaManageEngine ServiceDesk Plus
Features
AsanaManageEngine ServiceDesk Plus
Project Management
Comparison of Project Management features of Product A and Product B
Asana
8.2
178 Ratings
6% above category average
ManageEngine ServiceDesk Plus
-
Ratings
Task Management9.2178 Ratings00 Ratings
Resource Management7.8151 Ratings00 Ratings
Gantt Charts8.960 Ratings00 Ratings
Scheduling8.3161 Ratings00 Ratings
Workflow Automation8.8131 Ratings00 Ratings
Team Collaboration9.3177 Ratings00 Ratings
Support for Agile Methodology8.57 Ratings00 Ratings
Support for Waterfall Methodology8.57 Ratings00 Ratings
Document Management7.8149 Ratings00 Ratings
Email integration7.8141 Ratings00 Ratings
Mobile Access8.6148 Ratings00 Ratings
Timesheet Tracking6.16 Ratings00 Ratings
Change request and Case Management8.44 Ratings00 Ratings
Budget and Expense Management6.676 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.3
47 Ratings
20% below category average
ManageEngine ServiceDesk Plus
-
Ratings
Project & financial reporting5.51 Ratings00 Ratings
Integration with accounting software7.246 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asana
-
Ratings
ManageEngine ServiceDesk Plus
7.5
22 Ratings
9% below category average
Organize and prioritize service tickets00 Ratings8.022 Ratings
Expert directory00 Ratings6.615 Ratings
Service restoration00 Ratings6.017 Ratings
Self-service tools00 Ratings8.020 Ratings
Subscription-based notifications00 Ratings7.016 Ratings
ITSM collaboration and documentation00 Ratings9.018 Ratings
ITSM reports and dashboards00 Ratings8.020 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Asana
-
Ratings
ManageEngine ServiceDesk Plus
7.8
17 Ratings
6% below category average
Configuration mangement00 Ratings8.516 Ratings
Asset management dashboard00 Ratings8.016 Ratings
Policy and contract enforcement00 Ratings7.012 Ratings
Change management
Comparison of Change management features of Product A and Product B
Asana
-
Ratings
ManageEngine ServiceDesk Plus
8.5
18 Ratings
0% below category average
Change requests repository00 Ratings8.017 Ratings
Change calendar00 Ratings8.513 Ratings
Service-level management00 Ratings9.016 Ratings
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User Ratings
AsanaManageEngine ServiceDesk Plus
Likelihood to Recommend
9.0
(208 ratings)
9.0
(22 ratings)
Likelihood to Renew
9.6
(34 ratings)
6.0
(1 ratings)
Usability
8.2
(36 ratings)
8.0
(6 ratings)
Availability
8.4
(2 ratings)
-
(0 ratings)
Support Rating
5.0
(42 ratings)
9.0
(3 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
AsanaManageEngine ServiceDesk Plus
Likelihood to Recommend
Asana
The usability of Asana is broad since it's available in a variety of platforms that are widely used nowadays. I think that it would be great for people who are constantly on the move and switching devices, since it has allowed me to work from my phone, too. I also think that Asana has proven itself to handle a large quantity of work
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
ServiceDesk Plus is very easy to configure at the start, and then adjust the categories and rules as the implementation is refined. Its greatest strength is the ability to program without requiring a full time administrator. There is very little jargon involved. Reporting not so much. The canned reports are useful but do not always cover some of the basics. Fortunately, the user groups freely share report definitions so one could springboard from something close to your desired result.
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Pros
Asana
  • Through it, we were able to communicate and cooperate with the rest of the team to complete the work in the required manner and at the appropriate time.
  • Available for free on Android and iPhone.
  • Asana has a simple and easy user interface
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • It's very simple to submit and handle ticket for both user and Engineer.
  • Set some customize template for intent replay or job done reply.
  • SLA management is the good option to maintain workflow.
  • There is solution option where user can resolve their common issues.
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Cons
Asana
  • Asana is not really a project management tool, it is good for simple projects only
  • UI has some glitches (doesn't save preferences, etc.)
  • Integration with other tools (Office 365, MS Project)
  • No reminders if the working period you entered is on holidays
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Reporting tools; the report features can be a little limited, it can be quite tricky to get the information you want displayed in detail
  • You can set required fields within the ticket template, which should mean the user has to complete them before they can submit the ticket, however this often doesn't enforce correctly
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Likelihood to Renew
Asana
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
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Usability
Asana
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
As any other feature-rich software package, starting out with ManageEngine ServiceDesk Plus has a little bit of a learning curve, but it usually doesn't take very long until you can use the basic features. Training new technicians on the use of the software does not take very long, and for users to submit tickets it is as easy as sending an email.
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Reliability and Availability
Asana
Working with Asana on a daily basis
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Support Rating
Asana
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Our network administrator usually gets a good response when contacting ManageEngine ServiceDesk Plus customer service. They are quick to respond and so far have been able to eliminate most of our issues. We have been through several upgrades of the software over the years and have no issues to report in regards to customer service.
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Alternatives Considered
Asana
Asana is a top-tier project management software that helps us organize and track projects from start to finish. It allows us to apply tasks/to-dos to multiple projects without duplication, divide complex projects into smaller tasks, and track project progress. It also helps us organize work on Kanban boards or linear lists. It stands out from the crowd in a big way compared to the competition.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Spiceworks was free, which obviously had both benefits and limitations - I will say that the community around Spiceworks has always been great. If we could replicate that experience with the ME user base, it would be terrific.
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Scalability
Asana
I used this tool on a daily basis at work and it runs as a solid rock
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Return on Investment
Asana
  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The tool does not scale well from an ROI perspective. As you add a customer, you must add a new instance, hence a new license.
  • The tool is probably on the expensive side (34,000 USD per 130 technicians per year).
  • There is no usage beyond incident, change, and problem management. The CMDB feature is extremely limited and cannot generate additional ROI. There is no knowledge-base or integration with other software (other than ME Desktop Central).
Read full review
ScreenShots

Asana Screenshots

Screenshot of Product HomepageScreenshot of Team ConversationsScreenshot of Project CalendarsScreenshot of InboxScreenshot of List ProjectScreenshot of Portfolios