What users are saying about

Asana

Top Rated
734 Ratings

ServiceDesk Plus

Top Rated
42 Ratings

Asana

Top Rated
734 Ratings
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Score 8.2 out of 101

ServiceDesk Plus

Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Add comparison

Likelihood to Recommend

Asana

I can not be happier. My team was using Basecamp but we outgrew it. We moved to Teamwork and clients stopped using it and so did my team. We were in Teamwork for just a month and decided we needed something better. We then found Asana and it has been a breeze since. My team was far happier and ready to use it and my clients started interacting with it again. It is simple to use, yet very powerful
Barbara Carneiro profile photo

ServiceDesk Plus

Any kind of IT management should use this tool since is easy to use and it has good value for its price. Large Companies that have many IT groups with many services to administrate are well suited. Large companies that have several branches can benefit from this kind of software as it is multi-portal.
Miguel Nuñez profile photo

Feature Rating Comparison

Project Management

Asana
7.8
ServiceDesk Plus
Task Management
Asana
9.0
ServiceDesk Plus
Resource Management
Asana
8.3
ServiceDesk Plus
Gantt Charts
Asana
6.5
ServiceDesk Plus
Scheduling
Asana
8.6
ServiceDesk Plus
Workflow Automation
Asana
7.5
ServiceDesk Plus
Team Collaboration
Asana
8.8
ServiceDesk Plus
Support for Agile Methodology
Asana
8.5
ServiceDesk Plus
Support for Waterfall Methodology
Asana
8.5
ServiceDesk Plus
Document Management
Asana
6.7
ServiceDesk Plus
Email integration
Asana
6.9
ServiceDesk Plus
Mobile Access
Asana
8.0
ServiceDesk Plus
Timesheet Tracking
Asana
6.1
ServiceDesk Plus
Change request and Case Management
Asana
8.4
ServiceDesk Plus
Budget and Expense Management
Asana
7.1
ServiceDesk Plus

Professional Services Automation

Asana
6.2
ServiceDesk Plus
Project & financial reporting
Asana
5.5
ServiceDesk Plus
Integration with accounting software
Asana
6.8
ServiceDesk Plus

Incident and problem management

Asana
ServiceDesk Plus
7.1
Organize and prioritize service tickets
Asana
ServiceDesk Plus
8.0
Expert directory
Asana
ServiceDesk Plus
7.0
Service restoration
Asana
ServiceDesk Plus
6.9
Self-service tools
Asana
ServiceDesk Plus
5.9
Subscription-based notifications
Asana
ServiceDesk Plus
7.7
ITSM collaboration and documentation
Asana
ServiceDesk Plus
6.9
ITSM reports and dashboards
Asana
ServiceDesk Plus
7.2

ITSM asset management

Asana
ServiceDesk Plus
7.2
Configuration mangement
Asana
ServiceDesk Plus
7.6
Asset management dashboard
Asana
ServiceDesk Plus
7.1
Policy and contract enforcement
Asana
ServiceDesk Plus
6.7

Change management

Asana
ServiceDesk Plus
7.8
Change requests repository
Asana
ServiceDesk Plus
7.3
Change calendar
Asana
ServiceDesk Plus
7.5
Service-level management
Asana
ServiceDesk Plus
8.6

Pros

  • Project management and workflow
  • Create customized lists of tasks and reminders.
  • Employee activity tracking
  • One-time solution for project tracking
Jestin Sebastian profile photo
  • SLA management
  • Knowledge Base
  • Update releases
Jason Dupuis profile photo

Cons

  • Little complex UX for beginners
  • Site is a little heavy to load
Jestin Sebastian profile photo
  • Simplified reporting
  • Better built in help
  • Quicker feature development lifecycle
Jason Dupuis profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
ServiceDesk Plus6.0
Based on 1 answer
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
No photo available

Usability

Asana6.0
Based on 5 answers
Lots of useful features, if you can learn how to use them and actually implement it across enough of the team to adapt it
No photo available
ServiceDesk Plus6.2
Based on 2 answers
Did not require intense installation effort or a large investment in technician or agent training. Day to day operations are intuitive and simple.
Norman Chambers profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
ServiceDesk Plus10.0
Based on 1 answer
Easy to contact, most serious issues resolved very quickly.
Norman Chambers profile photo

Alternatives Considered

We “beta” tested several softwares across our company. Asana was a great fit for our small corporate team. But when we rolled it out company wide, it didn’t stick. We eventually ended up using Airtable - which has worked out well for us.
Tyler Collum profile photo
Just ended up being the winner of the tortoise race. Showed the most promise but costs to fulfill those promises made it fall short of expectations.
Jason Dupuis profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • We have used ASANA to alert people about support emails and voice mails; we have saved money on buying a more comprehensive service before needing it.
  • Excellent for keeping organised and finding your way into your work each morning or after any time off; it saves us a lot of time.
  • It takes time to use ASANA and everyone needs to use it to make it useful -- we have a few people who haven't gotten onto it. One is the programmer so I guess that's ok - he has other ways to capture his workflow that are better suited.
Karen Hansen profile photo
  • Anything entered (tickets, changes, projects) is tracked
  • Tough to get meaningful reports out
  • Incidents or Service Requests are documented
Jason Dupuis profile photo

Screenshots

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

ServiceDesk Plus

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details