AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.
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KNIME Analytics Platform
Score 8.3 out of 10
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KNIME enables users to analyze, upskill, and scale data science without any coding. The platform that lets users blend, transform, model and visualize data, deploy and monitor analytical models, and share insights organization-wide with data apps and services.
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
KNIME Analytics Platform is excellent for people who are finding Excel frustrating, this can be due to errors creeping in due to manual changes or simply that there are too many calculations which causes the system to slow down and crash. This is especially true for regular reporting where a KNIME Analytics Platform workflow can pull in the most recent data, process it and provide the necessary output in one click. I find KNIME Analytics Platform especially useful when talking with audiences who are intimidated by code. KNIME Analytics Platform allows us to discuss exactly how data is processed and an analysis takes place at an abstracted level where non-technical users are happy to think and communicate which is often essential when they are subject matter experts whom you need for guidance. For experienced programmers KNIME Analytics Platform is a double-edged sword. Often programmers wish to write their own code because they are more efficient working that way and are constrained by having to think and implement work in nodes. However, those constraints forcing development in a "KNIME way" are useful when working in teams and for maintenance compared to some programmers' idiosyncratic styles.
NPS Surveys - Easy to access and use and branded for our company.
Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
We are happy with Knime product and their support. Knime AP is versatile product and even can execute Python scripts if needed. It also supports R execution as well; however, it is not being used at our end
KNIME Analytics Platform offers a great tradeoff between intuitiveness and simplicity of the user interface and almost limitless flexibility. There are tools that are even easier to adopt by someone new to analytics, but none that would provide the scalability of KNIME when the user skills and application complexity grows
KNIME's HQ is in Europe, which makes it hard for US companies to get customer service in time and on time. Their customer service also takes on average 1 to 2 weeks to follow up with your request. KNIME's documentation is also helpful but it does not provide you all the answers you need some of the time.
KNIME Analytics Platform is easy to install on any Windows, Mac or Linux machine. The KNIME Server product that is currently being replaced by the KNIME Business Hub comes as multiple layers of software and it took us some time to set up the system right for stability. This was made harder by KNIME staff's deeper expertise in setting up the Server in Linux rather than Windows environment. The KNIME Business Hub promises to have a simpler architecture, although currently there is no visibility of a Windows version of the product.
We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Having used both the Alteryx and [KNIME Analytics] I can definitely feel the ease of using the software of Alteryx. The [KNIME Analytics] on the other hand isn't that great but is 90% of what Alteryx can do along with how much ease it can do. Having said that, the 90% functionality and UI at no cost would be enough for me to quit using Alteryx and move towards [KNIME Analytics].
It is suited for data mining or machine learning work but If we're looking for advanced stat methods such as mixed effects linear/logistics models, that needs to be run through an R node.
Thinking of our peers with an advanced visualization techniques requirement, it is a lagging product.
