What users are saying about

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Voxco Survey Software

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.7 out of 101

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Likelihood to Recommend

AskNicely

AskNicely is NPS software and it works very well. It sends surveys when you want it to, is smart enough not to spam people, and provides a solid feature set to evaluate and act on results. Do use AskNicely to measure your customer health. Do not use AskNicely to find out if end users (or consumers) are happy. This is much more a B2B than B2C solution.
Joel DeWitt profile photo

Voxco Survey Software

It's made for surveys...just like Survey Monkey or SurveyGizmo and very similar to them as well. I just don't know about how the cost compares.
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Voxco Survey Software
5.0
Survey templates
AskNicely
8.6
Voxco Survey Software
5.0
Themes
AskNicely
7.8
Voxco Survey Software
5.0
Custom logo/branding
AskNicely
8.3
Voxco Survey Software
5.0

Survey Content

AskNicely
8.7
Voxco Survey Software
7.5
Changes to live survey
AskNicely
8.9
Voxco Survey Software
7.0
Question design help
AskNicely
8.7
Voxco Survey Software
Multiple question types
AskNicely
8.4
Voxco Survey Software
8.0

Survey Logic

AskNicely
7.9
Voxco Survey Software
7.0
Survey logic flexibility
AskNicely
7.9
Voxco Survey Software
7.0

Survey Reporting & Analytics

AskNicely
8.4
Voxco Survey Software
5.8
Response tracking
AskNicely
8.9
Voxco Survey Software
6.0
Data export
AskNicely
8.6
Voxco Survey Software
6.0
Standard reports
AskNicely
8.4
Voxco Survey Software
6.0
Custom reports
AskNicely
7.8
Voxco Survey Software
5.0
Analytics
AskNicely
8.5
Voxco Survey Software
6.0

Survey Administration & Security

AskNicely
8.8
Voxco Survey Software
Access controls
AskNicely
8.9
Voxco Survey Software
Compliance
AskNicely
8.7
Voxco Survey Software

Survey Distribution

AskNicely
8.3
Voxco Survey Software
Vendor-offered crowdsourcing
AskNicely
8.2
Voxco Survey Software
Respondent restrictions
AskNicely
8.5
Voxco Survey Software

Pros

  • We believe that AskNicely gives our customers the opportunity to relay their feeling back to us, either positive or negative.
  • AskNicely is a great way to communicate with your customer base and get the general feel of the strength of our relationships.
  • We have total control of the process so, for example, we use the recommended 90 day period touch point as you don't want to hassle your customers.
Craig Kelly profile photo
  • Has a simple and cleanly laid out website making function and projects easy to fine.
  • Reporting and analysis functions are easy to find and understand.
  • Has a nice feature in the reporting that automatically reorders response categories so they are always from max to min.
No photo available

Cons

  • AskNicley has room for improvement with the different integrations - but I believe that it's work in progress.
  • We use HubSpot so I'd like to see AskNicley work within HubSpot rather than using the external database.
  • I think most business would benefit from using AskNicley, however, a package priced for smaller companies doesn't seem to be an offer.
Craig Kelly profile photo
  • On the same topic about the automatic reordering of responses from max to min, the downside is it does not allow me to leave the ordering in original format.
No photo available

Alternatives Considered

We tested a few tools before choosing AskNicely but it won because of:
  • pricing
  • customer support
  • integrations
  • how easy it is to set up a survey and sending logic.
Zuzanna Ostojska profile photo
Very similar to SurveyMonkey and SurveyGizmo. They all have some minor differences and it makes you wish you could own all of them to get every function you would need.
No photo available

Return on Investment

  • Overall it's a really positive thing, our customers love the chance to rate us.
  • The team is motivated to keep their score high.
  • It allows us to demonstrate to the business that the team is doing a great job !
Jeremy McClure profile photo
  • I can't speak to this as I'm just using it for analysis and it's the only tool available in this situation.
No photo available

Screenshots

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Voxco Survey Software

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details