What users are saying about
Top Rated
48 Ratings
Top Rated
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.6 out of 101
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

Voxco Survey Software

It's made for surveys...just like Survey Monkey or SurveyGizmo and very similar to them as well. I just don't know about how the cost compares.
No photo available

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Voxco Survey Software
5.0
Survey templates
AskNicely
8.6
Voxco Survey Software
5.0
Themes
AskNicely
7.9
Voxco Survey Software
5.0
Custom logo/branding
AskNicely
8.3
Voxco Survey Software
5.0

Survey Content

AskNicely
8.7
Voxco Survey Software
7.5
Changes to live survey
AskNicely
8.9
Voxco Survey Software
7.0
Question design help
AskNicely
8.6
Voxco Survey Software
Multiple question types
AskNicely
8.5
Voxco Survey Software
8.0

Survey Logic

AskNicely
7.8
Voxco Survey Software
7.0
Survey logic flexibility
AskNicely
7.8
Voxco Survey Software
7.0

Survey Reporting & Analytics

AskNicely
8.4
Voxco Survey Software
5.8
Response tracking
AskNicely
8.9
Voxco Survey Software
6.0
Data export
AskNicely
8.5
Voxco Survey Software
6.0
Standard reports
AskNicely
8.3
Voxco Survey Software
6.0
Custom reports
AskNicely
7.9
Voxco Survey Software
5.0
Analytics
AskNicely
8.4
Voxco Survey Software
6.0

Survey Administration & Security

AskNicely
8.8
Voxco Survey Software
Access controls
AskNicely
8.9
Voxco Survey Software
Compliance
AskNicely
8.7
Voxco Survey Software

Survey Distribution

AskNicely
8.3
Voxco Survey Software
Vendor-offered crowdsourcing
AskNicely
8.1
Voxco Survey Software
Respondent restrictions
AskNicely
8.5
Voxco Survey Software

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt profile photo

Voxco Survey Software

  • Has a simple and cleanly laid out website making function and projects easy to fine.
  • Reporting and analysis functions are easy to find and understand.
  • Has a nice feature in the reporting that automatically reorders response categories so they are always from max to min.
No photo available

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford profile photo

Voxco Survey Software

  • On the same topic about the automatic reordering of responses from max to min, the downside is it does not allow me to leave the ordering in original format.
No photo available

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor profile photo

Voxco Survey Software

Very similar to SurveyMonkey and SurveyGizmo. They all have some minor differences and it makes you wish you could own all of them to get every function you would need.
No photo available

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
No photo available

Voxco Survey Software

  • I can't speak to this as I'm just using it for analysis and it's the only tool available in this situation.
No photo available

Screenshots

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Voxco Survey Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AskNicely
8.9
Voxco Survey Software
7.0

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