What users are saying about
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 25 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
- TelebuHub ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
7.4
Aspect Unified IP
74%
9.4
TelebuHub
94%
TelebuHub ranks higher in 12/13 features
TelebuHub ranks higher in 12/13 features
Agent dashboard
7.0
70%
3 Ratings
10.0
100%
3 Ratings
Validate callers
9.0
90%
3 Ratings
9.4
94%
3 Ratings
Outbound response
8.0
80%
3 Ratings
9.4
94%
3 Ratings
Call forwarding
6.0
60%
3 Ratings
9.7
97%
3 Ratings
Click-to-call (CTC)
9.6
96%
2 Ratings
9.4
94%
3 Ratings
Warm transfer
8.0
80%
3 Ratings
8.7
87%
3 Ratings
Predictive dialing
9.0
90%
3 Ratings
9.0
90%
3 Ratings
Interactive voice response
5.0
50%
3 Ratings
10.0
100%
3 Ratings
REST APIs
8.0
80%
3 Ratings
9.1
91%
3 Ratings
Call scripts
4.0
40%
3 Ratings
9.4
94%
3 Ratings
Call tracking
6.0
60%
3 Ratings
9.5
95%
3 Ratings
Multichannel integration
8.2
82%
2 Ratings
9.1
91%
3 Ratings
CRM software integration
8.0
80%
3 Ratings
9.6
96%
3 Ratings
Workforce Optimization (WFO)
8.5
Aspect Unified IP
85%
9.3
TelebuHub
93%
TelebuHub ranks higher in 6/9 features
TelebuHub ranks higher in 6/9 features
Inbound call routing
9.0
90%
2 Ratings
9.6
96%
3 Ratings
Omnichannel inbound routing
8.1
81%
2 Ratings
N/A
0 Ratings
Recording
9.6
96%
2 Ratings
9.4
94%
3 Ratings
Quality management
9.1
91%
2 Ratings
9.1
91%
3 Ratings
Call analytics
8.6
86%
2 Ratings
9.6
96%
3 Ratings
Historical reporting
7.4
74%
2 Ratings
10.0
100%
3 Ratings
Live reporting
7.4
74%
2 Ratings
9.0
90%
3 Ratings
Customer surveys
8.6
86%
2 Ratings
9.1
91%
3 Ratings
Customer interaction analytics
9.1
91%
2 Ratings
8.8
88%
3 Ratings
Attribute Ratings
- TelebuHub is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.0
Aspect Unified IP
70%
4 Ratings
9.4
TelebuHub
94%
3 Ratings
Likelihood to Renew
7.0
Aspect Unified IP
70%
1 Rating
TelebuHub
N/A
0 Ratings
Likelihood to Recommend
Aspect Unified IP
Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesTelebuHub
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
R&D / Product Development Engineer - Quality
TE ConnectivityElectrical & Electronic Manufacturing, 10,001+ employees
Pros
Aspect Unified IP
- Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
- Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
- Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
TelebuHub
- Ability to design IVR flow using very user-friendly IVR Studio
- The remote work capability and extremely low infrastructure cost afforded by cloud deployment
- User-friendly design, which makes the software very easy to navigate
- Affordability and flexibility offered by the company in terms of integration
Product Marketer
SMSCountryTelecommunications, 201-500 employees
Cons
Aspect Unified IP
- The reports are very basic.
- There may be a broader reporting line, perhaps with more detailed records.
Coordinador de Planificación Financiera
Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees
TelebuHub
- Could use a mobile app, since the website performance is poor on mobile
- More social media listening should be added
Product Marketer
SMSCountryTelecommunications, 201-500 employees
Pricing Details
Aspect Unified IP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—TelebuHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Aspect Unified IP
Aspect Unified IP 7.0
Based on 1 answer
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.

Verified User
Manager in Customer Service
Banking Company, 201-500 employeesTelebuHub
No score
No answers yet
No answers on this topic
Alternatives Considered
Aspect Unified IP
We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
General Manager - IT
Asian PaintsConsumer Goods, 5001-10,000 employees
TelebuHub
No answers on this topic
Return on Investment
Aspect Unified IP
- As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
- The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
VP Strategic Operations
Santander Consumer USA Inc.Financial Services, 5001-10,000 employees
TelebuHub
- Improved CSAT scores
- Agents are happy to use the software without any roadblocks remotely
- Successful outreach of voice broadcast marketing campaigns
- Much more organized customer query ticketing
- Virtual assistant helps a lot in ticketing late-night customer calls
Product Marketer
SMSCountryTelecommunications, 201-500 employees