Aspect Unified IP vs TelebuHub

Likelihood to Recommend

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.

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Joseph Burda

VP Strategic Operations

Santander Consumer USA Inc.Financial Services, 5001-10,000 employees

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If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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Feature Rating Comparison

Aspect Unified IP

TelebuHub

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Aspect Unified IP

TelebuHub

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
You can count on several telephone lines that will be centralized in the appearance system.
The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.

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Jose Raul Faria

Coordinador de Planificación Financiera

Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees

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Ability to design IVR flow using very user-friendly IVR Studio
The remote work capability and extremely low infrastructure cost afforded by cloud deployment
User-friendly design, which makes the software very easy to navigate
Affordability and flexibility offered by the company in terms of integration

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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Cons

It needs build-in seamlessness of Channel - Omni channel is still not available
Aspect services are costly
Need to add AIML in Aspect

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Bhosale Deepak

General Manager - IT

Asian PaintsConsumer Goods, 5001-10,000 employees

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Could use a mobile app, since the website performance is poor on mobile
More social media listening should be added

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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Alternatives Considered

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.

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Joseph Burda

VP Strategic Operations

Santander Consumer USA Inc.Financial Services, 5001-10,000 employees

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No answers on this topic

Return on Investment

My financial control has been much more controlled.
I identify in my indicators everything that has changed before and after having the service.
The results obtained can be appreciated just by checking my profits.
The objectives set according to this application and the annual cost is being adequate.

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Jose Raul Faria

Coordinador de Planificación Financiera

Sociedad Venezolana de Inversiones y Proyectos SIPSA C.A.Construction, 51-200 employees

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Improved CSAT scores
Agents are happy to use the software without any roadblocks remotely
Successful outreach of voice broadcast marketing campaigns
Much more organized customer query ticketing
Virtual assistant helps a lot in ticketing late-night customer calls

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Aspect Unified IP

TelebuHub