What users are saying about
6 Ratings
25 Ratings
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Score 7.9 out of 100
6 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • TelebuHub ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.4

Aspect Unified IP

74%
9.4

TelebuHub

94%
TelebuHub ranks higher in 12/13 features

Agent dashboard

7.0
70%
3 Ratings
10.0
100%
3 Ratings

Validate callers

9.0
90%
3 Ratings
9.4
94%
3 Ratings

Outbound response

8.0
80%
3 Ratings
9.4
94%
3 Ratings

Call forwarding

6.0
60%
3 Ratings
9.7
97%
3 Ratings

Click-to-call (CTC)

9.6
96%
2 Ratings
9.4
94%
3 Ratings

Warm transfer

8.0
80%
3 Ratings
8.7
87%
3 Ratings

Predictive dialing

9.0
90%
3 Ratings
9.0
90%
3 Ratings

Interactive voice response

5.0
50%
3 Ratings
10.0
100%
3 Ratings

REST APIs

8.0
80%
3 Ratings
9.1
91%
3 Ratings

Call scripts

4.0
40%
3 Ratings
9.4
94%
3 Ratings

Call tracking

6.0
60%
3 Ratings
9.5
95%
3 Ratings

Multichannel integration

8.2
82%
2 Ratings
9.1
91%
3 Ratings

CRM software integration

8.0
80%
3 Ratings
9.6
96%
3 Ratings

Workforce Optimization (WFO)

8.5

Aspect Unified IP

85%
9.3

TelebuHub

93%
TelebuHub ranks higher in 6/9 features

Inbound call routing

9.0
90%
2 Ratings
9.6
96%
3 Ratings

Omnichannel inbound routing

8.1
81%
2 Ratings
N/A
0 Ratings

Recording

9.6
96%
2 Ratings
9.4
94%
3 Ratings

Quality management

9.1
91%
2 Ratings
9.1
91%
3 Ratings

Call analytics

8.6
86%
2 Ratings
9.6
96%
3 Ratings

Historical reporting

7.4
74%
2 Ratings
10.0
100%
3 Ratings

Live reporting

7.4
74%
2 Ratings
9.0
90%
3 Ratings

Customer surveys

8.6
86%
2 Ratings
9.1
91%
3 Ratings

Customer interaction analytics

9.1
91%
2 Ratings
8.8
88%
3 Ratings

Attribute Ratings

  • TelebuHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Aspect Unified IP

70%
4 Ratings
9.4

TelebuHub

94%
3 Ratings

Likelihood to Renew

7.0

Aspect Unified IP

70%
1 Rating

TelebuHub

N/A
0 Ratings

Likelihood to Recommend

Aspect Unified IP

Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.
Anonymous | TrustRadius Reviewer

TelebuHub

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
Inés Prieto | TrustRadius Reviewer

Pros

Aspect Unified IP

  • Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
  • Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
  • Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
Joseph Burda | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

Aspect Unified IP

  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
Jose Raul Faria | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Aspect Unified IP

Aspect Unified IP 7.0
Based on 1 answer
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.
Anonymous | TrustRadius Reviewer

TelebuHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Aspect Unified IP

We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
Bhosale Deepak | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

Aspect Unified IP

  • As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
  • The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
Joseph Burda | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

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