What users are saying about

Aspect Workforce Management

20 Ratings
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Score 7.7 out of 101

CakeHR

3 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

CakeHR

I would really recommend it to other companies. Especially to companies like ours, startups, 10+ employees. CakeHR gives you a good overview of all the teams, days off, and you have all the data about employees in one system.
Maaike van der Kroon profile photo

Feature Rating Comparison

Human Resource Management

Aspect Workforce Management
CakeHR
6.7
Employee demographic data
Aspect Workforce Management
CakeHR
5.5
Employment history
Aspect Workforce Management
CakeHR
4.5
Job profiles and administration
Aspect Workforce Management
CakeHR
7.7
Organizational charting
Aspect Workforce Management
CakeHR
9.1

Leave and Attendance Management

Aspect Workforce Management
CakeHR
8.6
Approval workflow
Aspect Workforce Management
CakeHR
8.2
Balance details
Aspect Workforce Management
CakeHR
9.1

Employee Self Service

Aspect Workforce Management
CakeHR
8.6
Update personal information
Aspect Workforce Management
CakeHR
9.1
View job history
Aspect Workforce Management
CakeHR
8.2

HR Reporting

Aspect Workforce Management
CakeHR
6.8
Report builder
Aspect Workforce Management
CakeHR
7.3
Pre-built reports
Aspect Workforce Management
CakeHR
6.4

Onboarding

Aspect Workforce Management
CakeHR
9.1
New hire portal
Aspect Workforce Management
CakeHR
9.1
Manager tracking tools
Aspect Workforce Management
CakeHR
9.1

Performance and Goals

Aspect Workforce Management
CakeHR
9.1
Corporate goal setting
Aspect Workforce Management
CakeHR
9.1
Individual goal setting
Aspect Workforce Management
CakeHR
9.1
Line-of sight-visibility
Aspect Workforce Management
CakeHR
9.1
Performance tracking
Aspect Workforce Management
CakeHR
9.1

Performance Management

Aspect Workforce Management
CakeHR
8.0
Performance plans
Aspect Workforce Management
CakeHR
7.3
Performance improvement plans
Aspect Workforce Management
CakeHR
6.4
Review status tracking
Aspect Workforce Management
CakeHR
9.1
Review reminders
Aspect Workforce Management
CakeHR
8.2
Multiple review frequency
Aspect Workforce Management
CakeHR
9.1

Pros

  • easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
  • reliable- multiple employees can be making changes and testing staffing changes without the site crashing
  • easy to balance employee scheduling with your business needs
No photo available
  • Super easy and usable system.
  • Great customer service; listens to feedback and does something with it, answers really quickly.
  • A good overview per team for managers.
  • An app available for every employee to quickly arrange a request.
Maaike van der Kroon profile photo

Cons

  • The configuration of the system is quite complex and very difficult to administer.
  • Initial training on the product is simply focused on the product and it typically not done using a customers real data. Since many customers do not have a strong background in WFM to begin with, the training should focus more on the fundamental of WFM before it dives into how to use the tool. You have to learn more about how it is best to use the tool for real world environments and not just how to click here and go there.
  • RTA has not been updated in years. It does not offer real-time schedule adherence scores and the reporting is terrible. Reporting is specific to each workspace and you lose data each time you close a workspace.
  • The shrinkage calculator feature that was added a few years ago is a great feature but very difficult to reconcile. If you are not an extreme expert with the very confusing superstate philosophy in eWFM it can be disastrous.
Wendy Fowler profile photo
  • Not all features for an HR system are available in CakeHR, but they are working on it to improve and expand
Maaike van der Kroon profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
I do not currently use the product. My clients do and it is a good tool if you use it the right way.
Wendy Fowler profile photo
No score
No answers yet
No answers on this topic

Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
No score
No answers yet
No answers on this topic

Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

While I am aware of several competitors, I have not used their software. IEX, Verint, and Cisco are other options among many.
Rachel Honeywood profile photo
This is the first HR system we have used in our company.
Maaike van der Kroon profile photo

Return on Investment

  • Improved service level: By utilizing the forecasting features and scheduling optimizers in the software, service level objections can be increased greatly- especially in a multi-skill environment.
  • Reduced workload for back-office employees: Being able to quickly schedule in bulk, quickly create forecasts, automate reports, and have agents' schedule requests automatically approved or denied can save massive amounts of time.
  • Agent efficency: By providing multiple tools to gauge agents' adherence, you can see massive improvements in the way your call center agents adhere to their schedule; which in turn, improves service level.
Rachel Honeywood profile photo
  • The system shows us all days off and overtime, so we can manage this and know everything is like agreed in the contract.
  • A simple and affordable system with room to grow.
Maaike van der Kroon profile photo

Screenshots

Aspect Workforce Management

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aspect Workforce Management Editions & Modules
Aspect Workforce Management
Additional Pricing Details

CakeHR

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
CakeHR Editions & Modules
CakeHR
Edition
Monthly
4.201
1. per user, per month
Additional Pricing Details
No hidden fees Cancel anytime No credit card required Subscribe annually for reduced pricing