What users are saying about
20 Ratings
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Score 7.7 out of 101
3 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

CakeHR

I would really recommend it to other companies. Especially to companies like ours, startups, 10+ employees. CakeHR gives you a good overview of all the teams, days off, and you have all the data about employees in one system.
Maaike van der Kroon profile photo

Feature Rating Comparison

Human Resource Management

Aspect Workforce Management
CakeHR
6.7
Employee demographic data
Aspect Workforce Management
CakeHR
5.5
Employment history
Aspect Workforce Management
CakeHR
4.6
Job profiles and administration
Aspect Workforce Management
CakeHR
7.7
Organizational charting
Aspect Workforce Management
CakeHR
9.1

Leave and Attendance Management

Aspect Workforce Management
CakeHR
8.6
Approval workflow
Aspect Workforce Management
CakeHR
8.2
Balance details
Aspect Workforce Management
CakeHR
9.1

Employee Self Service

Aspect Workforce Management
CakeHR
8.6
Update personal information
Aspect Workforce Management
CakeHR
9.1
View job history
Aspect Workforce Management
CakeHR
8.2

HR Reporting

Aspect Workforce Management
CakeHR
6.8
Report builder
Aspect Workforce Management
CakeHR
7.3
Pre-built reports
Aspect Workforce Management
CakeHR
6.4

Onboarding

Aspect Workforce Management
CakeHR
9.1
New hire portal
Aspect Workforce Management
CakeHR
9.1
Manager tracking tools
Aspect Workforce Management
CakeHR
9.1

Performance and Goals

Aspect Workforce Management
CakeHR
9.1
Corporate goal setting
Aspect Workforce Management
CakeHR
9.1
Individual goal setting
Aspect Workforce Management
CakeHR
9.1
Line-of sight-visibility
Aspect Workforce Management
CakeHR
9.1
Performance tracking
Aspect Workforce Management
CakeHR
9.1

Performance Management

Aspect Workforce Management
CakeHR
8.0
Performance plans
Aspect Workforce Management
CakeHR
7.3
Performance improvement plans
Aspect Workforce Management
CakeHR
6.4
Review status tracking
Aspect Workforce Management
CakeHR
9.1
Review reminders
Aspect Workforce Management
CakeHR
8.2
Multiple review frequency
Aspect Workforce Management
CakeHR
9.1

Pros

  • easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
  • reliable- multiple employees can be making changes and testing staffing changes without the site crashing
  • easy to balance employee scheduling with your business needs
No photo available
  • Super easy and usable system.
  • Great customer service; listens to feedback and does something with it, answers really quickly.
  • A good overview per team for managers.
  • An app available for every employee to quickly arrange a request.
Maaike van der Kroon profile photo

Cons

  • Some of the features can be difficult for a new user to learn. Once they have them down, the software functions wonderfully; however, the learning curve can be high.
  • While RTA is a great tool to utilize, the look has not changed in a long time. It has an 'old-school' software appearance that does not match the core system.
  • When dealing with huge sets of data (for example, changing schedules for an entire year for many agents), the software can hang for quite a while. While this is not a frequent occurence and can happen with any application, it can be frustrating for some users.
Rachel Honeywood profile photo
  • Not all features for an HR system are available in CakeHR, but they are working on it to improve and expand
Maaike van der Kroon profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
While I support other customers who utilize the software, the response from our customers is over-whelmingly positive. Many customers who have not had any type of workforce management software in the past use spreadsheets to schedule and forecast agents. This can be extremely complicated and a nightmare to control. The time saved by having a product that can quickly complete these functions for you is worth the investment. Also, we have several customers who had no way to track what their agents are doing and have found many problems in their call-center with the software. After rolling out a program where their adherence was tracked and actually 'mattered', they were able to see increased efficency from their agents.
Rachel Honeywood profile photo
No score
No answers yet
No answers on this topic

Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
No score
No answers yet
No answers on this topic

Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

This was the first and only scheduling software that I had any experience with. I was not involved in the selection process, only the implementation and on going support.
No photo available
This is the first HR system we have used in our company.
Maaike van der Kroon profile photo

Return on Investment

  • Aspect Workforce Management, when used as designed did a wonderful job of reducing wait times for customers.
  • This software also reduced the amount of time that too many employees were sitting around with no calls waiting.
No photo available
  • The system shows us all days off and overtime, so we can manage this and know everything is like agreed in the contract.
  • A simple and affordable system with room to grow.
Maaike van der Kroon profile photo

Screenshots

Aspect Workforce Management

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Aspect Workforce Management Editions & Modules
Aspect Workforce Management
Additional Pricing Details

CakeHR

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
CakeHR Editions & Modules
CakeHR
Edition
Monthly
4.201
1. per user, per month
Additional Pricing Details
No hidden fees Cancel anytime No credit card required Subscribe annually for reduced pricing