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Top Rated
20 Ratings
20 Ratings
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Score 7.7 out of 101
Top Rated
20 Ratings
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Score 6.6 out of 101

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Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

Snag

PeopleMatter is well suited for location based, hourly hiring, and I would highly recommend it for onboarding in any scenario. It is not well suited today for corporate or professional recruiting. The onboarding and compliance components serve all audiences very well.
Kelly Wilson profile photo

Feature Rating Comparison

Onboarding

Aspect Workforce Management
Snag
8.9
New hire portal
Aspect Workforce Management
Snag
8.9
Manager tracking tools
Aspect Workforce Management
Snag
9.0
Compliance tracking and reporting
Aspect Workforce Management
Snag
8.9

Performance and Goals

Aspect Workforce Management
Snag
6.7
Corporate goal setting
Aspect Workforce Management
Snag
7.0
Subordinate goal setting
Aspect Workforce Management
Snag
7.0
Individual goal setting
Aspect Workforce Management
Snag
5.1
Line-of sight-visibility
Aspect Workforce Management
Snag
9.1
Performance tracking
Aspect Workforce Management
Snag
5.1

Performance Management

Aspect Workforce Management
Snag
7.9
Performance plans
Aspect Workforce Management
Snag
8.0
Plan weighting
Aspect Workforce Management
Snag
9.1
Performance improvement plans
Aspect Workforce Management
Snag
8.0
Review status tracking
Aspect Workforce Management
Snag
8.0
Review reminders
Aspect Workforce Management
Snag
9.1
Workflow restrictions
Aspect Workforce Management
Snag
9.0
Multiple review frequency
Aspect Workforce Management
Snag
8.0
Reporting
Aspect Workforce Management
Snag
4.1

Succession Planning

Aspect Workforce Management
Snag
8.1
Create succession plans/pools
Aspect Workforce Management
Snag
7.3
Candidate ranking
Aspect Workforce Management
Snag
8.2
Candidate search
Aspect Workforce Management
Snag
9.0
Candidate development
Aspect Workforce Management
Snag
8.2

Recruiting / ATS

Aspect Workforce Management
Snag
7.4
Job Requisition Management
Aspect Workforce Management
Snag
8.0
Company Website Posting
Aspect Workforce Management
Snag
9.0
Publish to Social Media
Aspect Workforce Management
Snag
7.3
Job Search Site Posting
Aspect Workforce Management
Snag
8.0
Customized Application Form
Aspect Workforce Management
Snag
9.0
Resume Management
Aspect Workforce Management
Snag
7.8
Duplicate Candidate Prevention
Aspect Workforce Management
Snag
4.5
Candidate Search
Aspect Workforce Management
Snag
8.9
Applicant Tracking
Aspect Workforce Management
Snag
9.0
Collaboration
Aspect Workforce Management
Snag
8.0
Task Creation and Delegation
Aspect Workforce Management
Snag
8.7
Email Templates
Aspect Workforce Management
Snag
8.0
User Permissions
Aspect Workforce Management
Snag
6.1
Notifications and Alerts
Aspect Workforce Management
Snag
7.1
Reporting
Aspect Workforce Management
Snag
2.2

Pros

  • The tool offers a great deal of flexibility in forecasting approaches. It allows you to track seasonality, growth, day of week factors, arrival patterns, store information on holidays and special events. You have the flexibility to forecast based on historical data or user defined data or a combination.
  • Although somewhat complex to configure initially, the scheduling features are also quite flexible allow you to create schedule scenarios for the most unique situations.
  • There are a great number of reports available in the tool and the tools offers you a variety of different options for pulling the same data making it much easier to analyze and trend. You can also set up routine reports to automatically run and export in a variety of different formats and save to shared drives or even email to specific users.
  • The agent interface "Empower" it also very intuitive making it easy for agents to view their schedules, request time off, participate in shift bids and view their own performance reports.
Wendy Fowler profile photo
  • Quarterly Updates
  • Paperwork interaction from Manager to Employee
  • Hiring / Application questions and testing
Ann Mansfield profile photo

Cons

  • Easier usability. Aspect has been working with Microsoft to make the platform look and feel more like any other MS Office Product, but there is much room for improvement.
  • Drag and Drop features would be a useful option. Allowing schedules to be modified by drag and drop segments, would improve the speed at which changes occur.
  • MS Outlook integration, where schedule changes can be emailed automatically to agents.
Jason Reaves profile photo
  • I wish the reports had a little more customization. I know they have already improved them since we have been using them but they're just not there yet.
  • Links for the Employee's to be able to contact HR or Payroll
  • Employee Dashboard having more functionality for them.
Ann Mansfield profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
If I were in a position to use this type of software again, Aspect would be at the top of my list. The biggest factors I would consider would be the size and culture of the call center where it would be used.
No photo available
Snag9.0
Based on 3 answers
I would definitely renew our use of PeopleMatter, because it would not be beneficial or cost effective for us to go back to doing it in house. If they are willing to listen to our needs and wants and update the program for the better on a regular basis why would you. I feel like we got in on the ground floor and we are evolving with them
Ann Mansfield profile photo

Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
Snag8.6
Based on 2 answers
It is extremely simple to use.
Kryste Herring profile photo

Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available
Snag8.2
Based on 1 answer
They are quick to respond and very helpful.
Hillary Ulrich profile photo

Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available
Snag8.2
Based on 1 answer
I would just say make sure you really think about how you are setting up the product. Are you using the roles correctly? Can we automate any processes
Hillary Ulrich profile photo

Alternatives Considered

This was the first and only scheduling software that I had any experience with. I was not involved in the selection process, only the implementation and on going support.
No photo available
Previoulsy, we did everything in house before so PeopleMatter has been a time saver. I use to spend days just checking paperwork to make sure it was complete and then to verify applicants was a nightmare. PeopleMatter has simplified all of that and completely changed my work perimeters so that I can focus on training our manager instead of scolding them for incomplete paperwork
Ann Mansfield profile photo

Return on Investment

  • Aspect Workforce Management, when used as designed did a wonderful job of reducing wait times for customers.
  • This software also reduced the amount of time that too many employees were sitting around with no calls waiting.
No photo available
  • Our pool for applicants has been improved.
  • Our turn over has decreased.
  • Our onboarding is more efficient.
Ann Mansfield profile photo

Screenshots

Aspect Workforce Management

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Snag

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
PeopleMatter is priced per location per month. The pricing is consistent for predictable budgeting and planning – as customers add additional locations, fees increase.