What users are saying about
22 Ratings
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Score 8.3 out of 101
23 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

Snag

PeopleMatter is well suited for location based, hourly hiring, and I would highly recommend it for onboarding in any scenario. It is not well suited today for corporate or professional recruiting. The onboarding and compliance components serve all audiences very well.
Kelly Wilson profile photo

Feature Rating Comparison

Onboarding

Aspect Workforce Management
Snag
9.6
New hire portal
Aspect Workforce Management
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9.6
Manager tracking tools
Aspect Workforce Management
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9.6
Compliance tracking and reporting
Aspect Workforce Management
Snag
9.6

Performance and Goals

Aspect Workforce Management
Snag
8.8
Corporate goal setting
Aspect Workforce Management
Snag
9.0
Subordinate goal setting
Aspect Workforce Management
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9.0
Individual goal setting
Aspect Workforce Management
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8.5
Line-of sight-visibility
Aspect Workforce Management
Snag
9.1
Performance tracking
Aspect Workforce Management
Snag
8.3

Performance Management

Aspect Workforce Management
Snag
8.7
Performance plans
Aspect Workforce Management
Snag
8.7
Plan weighting
Aspect Workforce Management
Snag
9.1
Performance improvement plans
Aspect Workforce Management
Snag
9.3
Review status tracking
Aspect Workforce Management
Snag
9.3
Review reminders
Aspect Workforce Management
Snag
9.1
Workflow restrictions
Aspect Workforce Management
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9.0
Multiple review frequency
Aspect Workforce Management
Snag
9.3
Reporting
Aspect Workforce Management
Snag
6.0

Succession Planning

Aspect Workforce Management
Snag
8.8
Create succession plans/pools
Aspect Workforce Management
Snag
8.0
Candidate ranking
Aspect Workforce Management
Snag
10.0
Candidate search
Aspect Workforce Management
Snag
9.0
Candidate development
Aspect Workforce Management
Snag
8.2

Recruiting / ATS

Aspect Workforce Management
Snag
8.4
Job Requisition Management
Aspect Workforce Management
Snag
9.6
Company Website Posting
Aspect Workforce Management
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9.8
Publish to Social Media
Aspect Workforce Management
Snag
10.0
Job Search Site Posting
Aspect Workforce Management
Snag
9.6
Customized Application Form
Aspect Workforce Management
Snag
9.8
Resume Management
Aspect Workforce Management
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7.8
Duplicate Candidate Prevention
Aspect Workforce Management
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4.5
Candidate Search
Aspect Workforce Management
Snag
9.6
Applicant Tracking
Aspect Workforce Management
Snag
9.6
Collaboration
Aspect Workforce Management
Snag
8.0
Task Creation and Delegation
Aspect Workforce Management
Snag
8.7
Email Templates
Aspect Workforce Management
Snag
6.4
User Permissions
Aspect Workforce Management
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6.7
Notifications and Alerts
Aspect Workforce Management
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9.4
Reporting
Aspect Workforce Management
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7.2

Pros

Aspect Workforce Management

  • Scheduling: The software not only provides ways to perform bulk scheduling and quick changes to hundreds (or thousands) of individuals at a time, it also provides optimizers for breaks, meetings, and projects; as well as shift and request bids, and a request management feature that allows automatic scheduling of vacation like segments without any user intervention after the initial setup.
  • Forecasting: The software provides many different ways to forecast. You can use user-supplied data or historical patterns. In addition, you can perform as many 'what-if' scenarios are you like to see how changes will affect your forecast and see how real-time schedule changes will impact the intra-day forecast before proceeding.
  • Adherence: The software provides several different adherence views. You can utilize RTA (Real-Time Adherence) to see what states your agents are in on the phone, as well as if they are adhering to their schedules. In addition, you can also access reports and a real-time comparison of schedules to ACD states in the core software. Agents are also able to see their historical adherence reports within a web based client, Empower.
  • Reporting: The software has a multitude of reports which can be set up with a feature called autorun to be automatically e-mailed or exported to a directory however often you need them to be. The filtering capabilities are vast, and if you have crystal reports you can create your own custom reports as well.
  • Security: The security features in the software are very detailed and advanced. Almost everything can be locked down, even the smallest of features. For example, if you do not want an agent to see bereavement in a schedule you can lock that. As many profiles can be created as are necessary.
  • Empower: The Empower module is a web-based application that provides wonderful functionality for agents and supervisors alike. Agents can view their schedules and make requests for schedule changes. They can also see their adherence, and even their personal account balances.
Rachel Honeywood profile photo

Snag

  • PeopleMatter is a very intuitive and easy to use hiring and onboarding solution, with particular strength in serving the retail store environment and the challenges associated with hourly workers.
  • PeopleMatter is highly customizable for the store environment. With an easy workflow and custom assessments, store managers have gained time back to focus on driving sales, and higher quality candidates have led to reduced turnover and shrink results.
  • The team at PeopleMatter is top notch to work with, from implementation to support.
Kelly Wilson profile photo

Cons

Aspect Workforce Management

  • Some of the features can be difficult for a new user to learn. Once they have them down, the software functions wonderfully; however, the learning curve can be high.
  • While RTA is a great tool to utilize, the look has not changed in a long time. It has an 'old-school' software appearance that does not match the core system.
  • When dealing with huge sets of data (for example, changing schedules for an entire year for many agents), the software can hang for quite a while. While this is not a frequent occurence and can happen with any application, it can be frustrating for some users.
Rachel Honeywood profile photo

Snag

  • PeopleMatter is a leader in store hiring for retail, restaurant and hospitality. The corporate solution is not fully built out, creating the need to modify hourly workflow in the professional hiring space.
  • While the system is highly customizable, one workflow has to accommodate all areas of the organization. All locations and functions don't operate the same, so it is a clunky process.
Kelly Wilson profile photo

Likelihood to Renew

Aspect Workforce Management

Aspect Workforce Management 8.5
Based on 6 answers
- Support staff is knowledge and react quickly to client needs- The Aspect team is always looking to improve their products; collect voice of the customer information and incorporate it into their product development.
FERENC CSATLÓS; MBA, PMP profile photo

Snag

Snag 9.0
Based on 3 answers
I would definitely renew our use of PeopleMatter, because it would not be beneficial or cost effective for us to go back to doing it in house. If they are willing to listen to our needs and wants and update the program for the better on a regular basis why would you. I feel like we got in on the ground floor and we are evolving with them
Ann Mansfield profile photo

Usability

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo

Snag

Snag 8.6
Based on 2 answers
It is extremely simple to use.
Kryste Herring profile photo

Support

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available

Snag

Snag 9.0
Based on 2 answers
The account reps were easily reachable. I have made different types of recommendation, especially about the communication part. There are videos and a help center with fairly quick response times. I can easily update my career site, and they even have a text to hire option. I have not used that yet, but we are discussing it.
Lacey Davidson profile photo

Implementation

Aspect Workforce Management

Aspect Workforce Management 9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available

Snag

Snag 8.2
Based on 1 answer
I would just say make sure you really think about how you are setting up the product. Are you using the roles correctly? Can we automate any processes
Hillary Ulrich profile photo

Alternatives Considered

Aspect Workforce Management

Definitely the most intricate workforce tool out there, no others stack up, and this has the most in depth detail
Roy Huron profile photo

Snag

We use both. PeopleMatter cannot create surveys so we do this outside of the system
Hillary Ulrich profile photo

Return on Investment

Aspect Workforce Management

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron profile photo

Snag

  • We have reduced the followups with hiring almost by 90%.
  • With reduced follow-ups, we don't have to have multiple people wasting their time on making sure that all hires have completed the required documentation.
  • We had zero failures in missing hiring documentation.
  • No more paper performance appraisals. Everything is online and easily trackable.
Amulya Singh profile photo

Screenshots

Aspect Workforce Management

Pricing Details

Aspect Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Snag

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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