What users are saying about

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Top Rated
19 Ratings

Aspect Workforce Management

20 Ratings
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Score 7.7 out of 101

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Top Rated
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

Aspect Workforce Management

While I think this software could provide value to any company, the value would be less for very small companies. If you have a call center with 50 agents or less, for example, the value just may not be worth the time and investment. Though this software can be utilized for off-phone employees, it is designed for the call center in mind. Therefore, if you just want software to manage back-office employees you would not need or benefit as greatly from having the entire Aspect Workforce Management suite.
Rachel Honeywood profile photo

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Can you integrate PeopleMatter with systems that you are already using in your business?
Denali Swisher profile photo

Feature Rating Comparison

Onboarding

Aspect Workforce Management
Snag
8.9
New hire portal
Aspect Workforce Management
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8.9
Manager tracking tools
Aspect Workforce Management
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8.9
Compliance tracking and reporting
Aspect Workforce Management
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8.9

Performance and Goals

Aspect Workforce Management
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6.7
Corporate goal setting
Aspect Workforce Management
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7.1
Subordinate goal setting
Aspect Workforce Management
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7.1
Individual goal setting
Aspect Workforce Management
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5.2
Line-of sight-visibility
Aspect Workforce Management
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9.1
Performance tracking
Aspect Workforce Management
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5.3

Performance Management

Aspect Workforce Management
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7.9
Performance plans
Aspect Workforce Management
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8.0
Plan weighting
Aspect Workforce Management
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9.1
Performance improvement plans
Aspect Workforce Management
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8.0
Review status tracking
Aspect Workforce Management
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8.0
Review reminders
Aspect Workforce Management
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9.1
Workflow restrictions
Aspect Workforce Management
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9.0
Multiple review frequency
Aspect Workforce Management
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8.0
Reporting
Aspect Workforce Management
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4.2

Succession Planning

Aspect Workforce Management
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8.1
Create succession plans/pools
Aspect Workforce Management
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7.3
Candidate ranking
Aspect Workforce Management
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8.2
Candidate search
Aspect Workforce Management
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9.0
Candidate development
Aspect Workforce Management
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8.2

Recruiting / ATS

Aspect Workforce Management
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7.4
Job Requisition Management
Aspect Workforce Management
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7.9
Company Website Posting
Aspect Workforce Management
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9.0
Publish to Social Media
Aspect Workforce Management
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7.3
Job Search Site Posting
Aspect Workforce Management
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8.0
Customized Application Form
Aspect Workforce Management
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9.0
Resume Management
Aspect Workforce Management
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7.8
Duplicate Candidate Prevention
Aspect Workforce Management
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4.5
Candidate Search
Aspect Workforce Management
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8.9
Applicant Tracking
Aspect Workforce Management
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9.0
Collaboration
Aspect Workforce Management
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7.9
Task Creation and Delegation
Aspect Workforce Management
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8.7
Email Templates
Aspect Workforce Management
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8.0
User Permissions
Aspect Workforce Management
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6.2
Notifications and Alerts
Aspect Workforce Management
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7.1
Reporting
Aspect Workforce Management
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2.3

Pros

  • Scenario based forecasting and staffing models (one of the primary reason why we replaced IEX tool)
  • Communication, alerts to end users; ability to set up text message functions when end users schedule is impacted
  • Ease of use
FERENC CSATLÓS; MBA, PMP profile photo
  • Application Process
  • User Friendly
  • Help/Support
Denali Swisher profile photo

Cons

  • Back office support. Aspect needs to expand its product offerings to back office (processing) integration (forecasting and staffing)
  • Ability to combine forecasting and staffing capabilities for front office (call centers) and back office (processing) units.
  • Seamless integration with non-aspect phone systems (such as Avaya, Cisco, ...), call recording systems (Nice, Etalk...etc) and other non-Aspect solutions
FERENC CSATLÓS; MBA, PMP profile photo
  • Learn Function
  • Hours of help/support
Denali Swisher profile photo

Likelihood to Renew

Aspect Workforce Management8.5
Based on 6 answers
I do not currently use the product. My clients do and it is a good tool if you use it the right way.
Wendy Fowler profile photo
Snag9.0
Based on 3 answers
I have been extremely pleased with Peoplematter. They continue to listen to their clients needs and make updates to continuously make the product better and more innovative.
Robin Carlson profile photo

Usability

Aspect Workforce Management8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo
Snag8.6
Based on 2 answers
It is extremely simple to use.
Kryste Herring profile photo

Support

Aspect Workforce Management8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available
Snag8.2
Based on 1 answer
They are quick to respond and very helpful.
Hillary Ulrich profile photo

Implementation

Aspect Workforce Management9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available
Snag8.2
Based on 1 answer
I would just say make sure you really think about how you are setting up the product. Are you using the roles correctly? Can we automate any processes
Hillary Ulrich profile photo

Alternatives Considered

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP profile photo
Honestly, the number one reason I choose PeopleMatter was the look and feel of the system. I needed something that was not intimidating to use. My restaurant managers do not have time to try and figure out how to use complicated systems. PeopleMatter had a familiar face to it, it reminded me of Facebook, a system all our managers were use to using. It had quick and easy steps to help them guide their way through the program. It was easy to teach and they were happy to have all the useful tools packaged in a friendly setting. That was my ultimate concern.
Robin Carlson profile photo

Return on Investment

  • The workforce management team was able to decrease the cycle time forecasting, staffing and scheduling staff; resulted in higher employee engagement
  • The scenario based planning enabled us to develop a more accurate call volume forecast thus staffing the contact centers appropriately; approximately $500k savings realized in labor expenses (reduced FTE headcount, while meeting the same level of service level measures)
  • Improved customer experience due to staffing the call center properly (answered 80 percent of our calls within 20 seconds)
FERENC CSATLÓS; MBA, PMP profile photo
  • The ROI on using PeopleMatter is amazing when I consider the amount of paper saved, time saved, and not to mention the fact that using these services prevented our company from having to hire an assistant to help take care of the large amounts of paper work that come through our office.
Ashley Reilly profile photo

Screenshots

Aspect Workforce Management

Pricing Details

Aspect Workforce Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
PeopleMatter is priced per location per month. The pricing is consistent for predictable budgeting and planning – as customers add additional locations, fees increase.